Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,196 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,196 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No status updates for 2weeks. We’ve got nothing but review request.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately courier strikes have caused delays for retailers across the country, and I am sorry to see that this has affected your order on this occasion. We are working hard with the courier to ensure this gets to you as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I was disappointed with the quality of the binding and spine of the book I purchased for a present, it was too late to return it as it was a gift for Christmas, but it was an expensive book at around £50, and it looked like it had either been read, or was ex-display, it wasn't in any wrapper or bubble wrap, no paper receipt or return instructions in the cardboard envelope, which was much bigger than the book so the book would have jostled around the envelope on it's journey to me. I would be reluctant to buy from this seller again unfortunately. I don't usually write reviews but feel that this expensive item should have arrived a better condition.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I had preordered a game in early November that was said to arrive on 6th December. I waited 1 week after this date and there was no communication what so ever from Zatu. I phoned up customer service who then promised it would be sent out the following Monday. No one apologised for this delay or offered a quicker delivery service for the inconvenience. I myself requested this and expressed my upset at the lack of communication. Monday came and went and I did not receive any dispatch email. I then attempted to phone and email Zatu multiple times without success. I received a reply to my email a few days after stating that it will now be sent at the end of the week. This was my main annoyance, they made promises and couldn’t deliver, was not empathetic to my situation and had no communication. I would be understanding in this situation if I felt I had received an earnest apology. All I got was “I’m sorry you feel that way.” Tell that to a child who’s waited 17 days over when he should have received the game.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered a game on December 13th as a Christmas gift for a family member and the order said it would arrive by December 19th or December 20th. I received no update saying that the game was shipping behind schedule. Once Christmas already arrived, I requested a refund. Zatu responded by saying they were "working hard to resolve these issues" and ensured my item would arrive soon. I did not view this as acceptable since I did not receive what I had ordered by anywhere near the time promised (I still haven't gotten anything). I replied "This is not okay" and urged them to refund me to make things right. Rather than giving me a refund, I received an email saying I must wait all the way until January 16th, 2023 and only then would I be able to receive a refund if the item still had not arrived. Promising a customer a 6-day shipping time and then making me wait a full extra month to get my money back is a terrible business practice in my opinion.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately courier strikes have affected retailers across the country, and I am sorry to see that they have affected your order on this occasion. Unfortunately as your order has been despatched from our warehouse, we are unable to issue a refund until it has been considered lost. We are working with the courier to resolve this as quickly as possiblt. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Didn't receive it yet ordered 12/12!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Appalling. I paid the extra for 'next working day delivery', after a week had passed I emailed the company to ask where my order was. A couple of days after that I got a reply - not addressing the 'next working day' part but just saying 'oh sorry, that game is in our other warehouse'. My order took over two weeks to arrive. I could look up the exact time but as I'll never, ever be using this company again I don't really feel moved to do so. Avoid like the plague.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Having looked into this, I can confirm that the next-day delivery option should not have been given at checkout, and we have passed this on to our web team to look into so we can prevent similar issues from affecting our customers in the future. I apologise for the Inconvenience that this has caused. Please do not hesitate to contact our customer service team again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Eh, really awful. You guys must have some poor internal communication too, I emailed yous yesterday asking for an update on my daughters Christmas presents which have yet to be delivered. Asking for this review is the only response I’ve received. Made my order on 10 December which is almost exactly 4 weeks ago, paid €120.89 on that day, including a not insignificant €15 delivery fee, estimated delivery 12-14 December which is the only reason I went ahead with purchase and nada but lip service and buck passing received since. No change in Royal Mail tracking information since 12 December when you sent me the link, it still says they have yet to receive package from you and no update from your “customer service“. No mention of an imminent Royal Mail strike on your website at time of purchase, happy to take money for international purchase and delivery though. Unable to offer refund for part of purchase which I ordered and received from elsewhere in the UK four days before Christmas with FREE 48 hour delivery, brought to my door the day before Christmas Eve as expected. I don’t believe anything ye have to say now, I have no idea where my items are or when they will be delivered and I have no reason to believe you do either. Expecting to be offered a refund as though that’s going to be of any use to me and which I will outright refuse. I want my items, I want to know where they are and when I will receive them. Minus 1 to zero stars lads. Happy new year.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately courier strikes have affected customers and retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get outstanding orders delivered as quickly as possible, and I can see that your order has been escalated with them. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Dates Matter. I purchased an item only because the website showed a delivery date based upon the address I entered. The item may have left Zatu, but the tracking is incomplete and is now two weeks beyond the delivery date. I no longer live at the address given. Zatu customer service said I should be able to reject the items at customs. Exactly how would I do this considering there is no activity showing since I purchased? I have requested a refund, but Zatu says that is not possible. I feel as though I was scammed since I purchased based upon a specific delivery date.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the courier strikes have caused delays for retailers across the country, and we are working hard with our courier to resolve this for you. Once this has returned to our warehouse, a full refund will be issued. We apologise for any Inconvenience that has been caused in this instance. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Really hard to review my experience since my order has not yet arrived. 18 days since ordering and still no answers when it will be shipped..”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that this has been despatched from our warehouse as of 12/12 and is with the courier. We are working hard with the courier to ensure this gets to you as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I am still waiting on my order to be delivered I ordered a game for my brother and it’s was supposedly dispatched on the 13th of December today is the 30th of December and still no sign of it. Never again will I purchase anything from this company.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately courier strikes have affected customers and retailers across the country. I apologise that your order has been affected by this, however we are working hard with the courier to get this to you as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I have never received the order and customer service is really not helping me. Very very disappointing never will order from here again.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that you have been informed that this has been escalated with our courier account manager, and we are working to resolve this for you ASAP. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I still haven’t received my package…”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Didn't received the order nor customer supports gives me any feedback!! . it starts to feel like a scam.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can confirm that we are working hard with the courier to get this delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Incorrect description on some items so one turned up wrong size, damaged goods arrived also which was the mtg card bundle and on my recent order one whole item was missing and the company has made no effort to send me my missing item or make up for the other issues.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that we have received your email, and our customer service team is working hard to get to it as soon as possible. I apologise for the delays you have experienced and for any Inconvenience you have faced. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Worst service ever, shipment did not arrive after 3 weeks and the customer service is slow and useless...”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately courier strikes have caused delays for customers and retailers across the country, and I apologise that this has affected you on this occasion. We are working hard with the courier to ensure deliveries arrive as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I did not receive my items as they were not delivered to me personally, stored in my safe place or taken back to the sorting office for me to collect. I can only assume that they were stolen. I am waiting for Zatu to contact me regarding next steps to resolve these issues but have been unable to get a response”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that several emails have been sent in reply to your queries, and I apologise if these have not been received. I can confirm that an Investigation has been opened with the courier, and we are expecting a response from them soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Very bad service. It's been two weeks and my package still hasn't arrived. Zatu customer service did not answer my messages, until a few days ago when they finally responded with a generic message saying that my package would eventually arrive. There should be some kind of refund for the delay.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately courier strikes have affected customers and retailers across the country, and I am sorry to see that this has affected you on this occasion. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I still haven't received package I ordered for Xmas”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Placed an order in late November and it wasn't dispatched during the Estimated delivery timeframe, a contacted them and they told me to wait (no extra info given). I then got in touch the next week and got told that my order would be dispatched the next day (Thur 15th December) and it was not. I called up again and they said they'd dispatch it on Friday. They did not. After constant lies and misdirection, I requested an escalation to find out more info and I got told "Your item was delivered, so we can't do much else". The item, was delivered late (The 20th December when the latest date was stated to be the 8th December) and none of this was due to postal strikes as the order wasn't even dispatched. I was unable to hand over these items as presents due to me needing to be elsewhere during this time period, which was a horribly embarassing experience. Considering their constant failures at "Customer service", I would advise caution on placing orders for anything that you need within a certain timeframe; order issues can happen, certainly, but dishonest customer service workers are a different thing entirely. I can understand a late delivery. I can understand a stock issue. I can understand warehouse backlogs. I cannot forgive lying. Order at your own risk.”

Helpful Report

Posted 2 years ago

“If there were an option for no stars it would be that. I ordered an item on 6th December for my daughter for Christmas, 2 weeks go by and nothing. So I email them and coincidentally they had dispatched it that day. 3 days later it turns up and joy of joys it's the wrong item. So I send an email, no response, 3 days to Christmas and I have to go to HMV and spend £50 there so my daughter isn't disappointed. Several emails later and I get a response, this time asking me to prove it's the wrong item with photos. This is still in ongoing, and no doubt I will have to be out of pocket with the return postage once I get them to agree that my invoce clearly states I ordered and paid for a 10" doll yet someone on their end dispatched a 7" doll that is nothing like what I purchased. Never, ever, ever again will I use Zatu Games and I will advise everyone I know to do exactly the same.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that we have received more emails than usual during this busy period, and our customer service team is working hard to answer as many as we can as quickly as possible. I apologise for the delays you have experienced, however please be assured that your email has been received and a member of our customer service team will get back to you ASAP. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 44,196 reviews