Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,346 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 21st June 2025

Dzianis S

Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a game at beginning of November ready for Xmas. It arrived damaged in the box, sent it back being told they had loads in stock and another would be sent out. After waiting a couple of weeks and no contact from them I have found out they have none. No communication from them which is extremely poor.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that you should have received an email informing you of the stock issues relating to your order, and I apologise that this was not the case in this instance. We will be looking into this so we can prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“No customer service. I scoured the website and there’s nobody to contact. Not sure if my money got stolen or what? Tracking info has said “we’re expecting it” for 1.5 weeks, but I have no way to confirm that they have sent the game to the post office.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that you can submit a contact form via our website by using the "contact us" page at the bottom of the screen. Alternatively, please do not hesitate to send an email to our customer service team using team@zatu.co.uk, or calling us by using the number provided on the contact form page. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“First experience... and might be my last.. I put in an order FOUR MONTHS ago and have received ZERO update... I check my account and it shows NO ORDER in my queue AND the order# link from my email just has the site telling me it's in invalid order#.. What kind of shady company and terrible service is this!?”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Having looked in to this I can see that an email has been sent informing you that as this order was placed under a "guest" account, it is not visible on your account. Please do not hesitate o contact us again If you would like to link this order to your account, as our customer service team would be happy to process this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Been waiting for my order to show up for about 6 months now. I've tried reaching out several times and any message I send to the provided email is blocked so I have to call and the timezone difference makes that difficult for me. But even when I get ahold of someone they don't have any info for when my order will come in. I'm well past double the estimated time of delivery at this point and would have purchased this item anywhere else but now that I trusted this site for so long its no longer available anywhere else so I'm still waiting. If I ever actually get my purchase I'll update this review.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that while we typically expect to fulfil restock orders within 2 months, this can unfortunately take longer in some rare cases, due to circumstances outside of our control. We have been assured by our suppliers that we can still expect a restock in the future, however we have not been given any additional information regarding this, and so are unable to provide a firm date for when this will be. We apologise for any Inconvenience that has been caused, and hope you'll rely on us again in the future. Kieran Zatu Games

Posted 2 years ago

“Not impressed. Ordered a game on a Monday and it wasn't posted until the Saturday (despite paying 48hr tracked postage!) Game eventually turned up after 17 days! After repeatedly writing to Zatu, all I got back was 'it should arrive soon.' Very bad customer service. If it takes you 5 days to post an item then don't charge for 48hr tracked services.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this order was placed on 26/11/2022 and despatched the same day. Tracking suggests this has now been delivered as of 06/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Order dispatched 4th December. Still waiting for it. I'll write a better review if it arrives.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Please do not hesitate to contact our customer services team If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“it was painful”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“As I still haven't received Zatu Games after 2 weeks, my score for it would be zero but as there is no zero rating......”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered some games and they both arrived with damaged boxes. Took ages for someone to get back to me. Sent them back and no refund as yet. Every attempt I've made to contact them has been ignored. Quick to take money but won't refund. Awful customer service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. I can see that you have received an email confirming that a full refund will be issued once this has been processed by our returns team. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still haven't received purchase yet”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered as of 10/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Send the game... or its a 1 star”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that your order was despatched on 02/12/2022 and should be with you soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Unfortunately I have still not received my order.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered as of 12/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Worst customer service ever. Paid 12 GBP for next day delivery before 1pm and it didnt arrive this day. Not even an answer to my emails from their side. Waste of time, waste of money.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am sorry to hear you have not been satisfied with our service. Having looked into this, I can see that this order was placed with our standard shipping, and so we were not able to guarantee next day delivery. I can also see that replies were sent to your emails, however I apologise if these were not received. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I don’t know what’s happened to this company lately but both times I’ve ordered recently there’s been massive delays and zero communication. They used to be my go to site, now they’re a last resort. I still haven’t received the games they’re now asking me to review.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I can see that your order was despatched on 30/11/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Missing £40 worth of goods. Was told I couldn't cancel my order when I noticed the items weren't dispatched a week after purchase. Very slow delivery. 2 weeks after purchase.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Parcel not received”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. We are very sorry to hear about the delays you have experienced. Please be assured that we have chased Royal Mail and that your order is on its way. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Had to wait over two months after the game had been fulfilled by Kickstarter, had very poor comms from the customer support team. In the end I actually had an “out for delivery” email and *then* received a response from the customer support team saying that yes they had some stock now. They are either not provided with the right information or have no interest in passing accurate information to the customer. If it wasn’t the only place I could get this specific game, I would have cancelled and gone elsewhere. Whilst Zatu have a good range and often good prices, I have had one or two similar experiences like this which make me hesitate on using them when I can find the same product elsewhere. To be honest if I can find it elsewhere I tend to do that even if the price is higher.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the trouble you have experienced with this order. We aim to provide our customers with the most accurate and up-to-date information we can, and I apologise that we were unable to do so on this occasion. We take our customer feedback very seriously, and so your comments will be passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered four games next day delivery for a Christmas party. A week later o have only received one. The items were dispatched after their delivery time.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My parcel still hasn't arrived yet. :(”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“We have not received our game ??”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered as of 08/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,346 reviews