Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,244 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 28th May 2025

Susannah W

870

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Forest Shuffle on 2nd Feb 2024, knew it was out of stock was happy to wait for it be be back in stock. It came back in stock August 2024. But Zatu did not send me to it. Was only when I emailed about it 2 days ago that they dispatched it immediately. What happened, did Zatu just forget my order? If I had not reminded them would they have ever sent it? I would have liked some acknowledgement of this from Zatu.”

Helpful Report

Posted 8 months ago

“I got a problem with my order and haven’t got the response from you for 3 days since I submitted the request”

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Posted 8 months ago

We’re sorry that your experience wasn’t what you expected. Please know that we take your feedback seriously and are working to improve. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 8 months ago

“I have ordered products from Zatu a number of times without issues, but only for items they have in stock. But the last few times the games have been very loose inside the delivery box with almost no padding so it's just luck that the contents were not damaged”

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Posted 8 months ago

Thank you for your review! We're glad to hear that you had a positive experience with us. Your feedback helps us continue to improve and provide the best possible experience for our customers. We look forward to serving you again!

Posted 8 months ago

“Reliable delivery. Games arrived in good condition. Slow delivery as hadn't realised one item was pre-order.”

Helpful Report

Posted 8 months ago

We appreciate your kind words! It’s wonderful to know that you are pleased with the quality of our products and our service. Thank you for choosing us!

Posted 8 months ago

“The dispatch of the product from Zatu Games was fast. However, the product was in transit to Canada from the UK for 7 days. As a result, the product arrived 5 days after the expected delivery date.”

Helpful Report

Posted 8 months ago

Thank you for your review! Ensuring that our international customers receive their orders promptly and in great condition is a priority for us, so we appreciate and value your feedback.

Posted 8 months ago

“Good selection of items and well packaged. Unforunately I paid for next day delivery and it was not dispatched until one day later even though ordering well within the noted window.”

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Posted 8 months ago

“The box arrived damaged which is unfortunate as the game is beautiful. The corner of the game box was crushed slightly.”

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Posted 8 months ago

“Quick delivery, box came slightly damaged.”

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Posted 8 months ago

“Ordered multiple Flames of war unit and command cards in June at the time of order the predicted delivery date was July . Within a short period of ordering the predicted delivery moved months . By September the cards had been reprinted and friends were obtaining cards from other suppliers . At this point I went to another supplier and obtained some cards I needed for a game . Chaser phone call s identified my original they were in the warehouse .. the order contained cards I still needed so I continued my wait ..they have eventually arrived in September . Price and quality was excellent but the extended wait was disappointing”

Helpful Report

Posted 8 months ago

“Good price and quick delivery, but I wasn't happy with the way my items were packaged. Two largish board games and a small pack of lego were in a box 3 times the size needed, with minimal internal packaging to keep them from moving around in transit. When arrived, the top of the box was pushed inwards far enough that the tape was unstuck. The games insde were undamaged, luckily, but the lego box was squashed flat which was a bit of a shame as it was a gift.”

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Posted 9 months ago

“Delivery was fast and prices were better than most shops. However, one of my games came damaged in the box. Possibly could have been packed better.”

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Posted 9 months ago

“Items were in great condition but the delivery process was long... It took a whole month to deliver. I had to be chasing up and sending emails. There were no explanation for the delay and/or apology.”

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Posted 9 months ago

“Arrives on time & is packaged well. The problem is with back orders. You never know when you'll get item. Mine was ordered in May & I'm still waiting. Now, I just wait til the item is in stock or set up for notification of item.”

Helpful Report

Posted 9 months ago

“Zatu stock most of the exciting new releases in boardgames. Prices are competitive, delivery is quick. However, stock does not always arrive when the expected date states and they charge your card upon placing the order, which means there may be a big delay between payment and receipt of your order. Thankfully, I had no issues and received my order as soon as it was ready.”

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Posted 9 months ago

“The game itself was fantastic, I’m very glad I ordered it. I did however order it in April, with expected delivery in June. Then did not receive it until August. The shipping etc. was fine but the estimated restock month was massively off.”

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Posted 9 months ago

“Fabulous game - Cascadia! Delivery took much longer than expected not anissue this time but do sometimes buy gifts on here”

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Posted 9 months ago

“Thi item is perfect, but delivered in completely crumpled box.”

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Posted 9 months ago

“Quick shipping, but the game arrived in damaged packaging (a hole in the box from an impact).”

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Posted 9 months ago

“Never had an issue but I’m getting concerned about reviews online around preordering games through Zatu.”

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Posted 9 months ago

“Amazing service. I think if you are spending over a certain amount though delivery should be free in my opinion.”

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Posted 10 months ago

Zatu Games is rated 4.8 based on 42,244 reviews