Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,240 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 28th May 2025

Susannah W

870

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slight damage to some of the external boxes on arrival but not worth returning, good value games arrived quickly”

Helpful Report

Posted 6 months ago

“Good website. Overpriced items and shipping. Lots of variety.”

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Posted 6 months ago

“The game arrived and all was as described, however it took 8 months to arrive. I bought a game with expansion packs under a 'when in stock, we'll send it' agreement. I fully understand Zatu was at the mercy of suppliers, however each time I checked in (which was only about 4 times after the expected 2 month period) I was repeatedly quoted back "it usually takes 2 months" which showed my query wasn't even being read. I'm patient, so for me the timescale wasn't an issue. The service would have been greatly improved by more thoughtful replies to my queries.”

Helpful Report

Posted 7 months ago

Thank you for your review, Jack! We're glad to hear that your game arrived as described. We sincerely apologize for the lengthy wait and the frustration caused by the responses you received. Your patience is greatly appreciated, and we understand how important clear communication is during the ordering process. We'll take your feedback on board to improve our customer service. Thank you for choosing Zatu Games, and we hope to serve you better in the future!

Posted 6 months ago

“A disappointing experience when placing an order for an in stock item on 16 October and paying extra for delivery. Initially contacted Zatu after a week to be advised it was held at a different warehouse and was on the way, a further week with no update only to be advised that it was being chased up as hadn't arrived. A third contact on 7 November advised it had just been picked and was being dispatched the same day. The item finally arrived on 14 November, 4 weeks late for an in stock item that indicated it would be dispatched within 24 hours and delivered with a 48 hour service. It would be useful to indicate on your website if items are held at other warehouses and are not available for immediate dispatch and also should an email saying item dispatched on 8 November take until the 14 November to arrive if a 48 hour service has been purchased? Zatu used to be very quick and one of my main go to sites for orders although recent experiences have shown they have maybe grown too large to handle demand. A clearer website to show that potential delays may be experienced if in stock items are held at other warehouses would help to advise the customer and allow them to order from elsewhere if lengthy delays are possible and avoid disappointments like this.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience with us. We sincerely apologize for the delays you encountered with your order and understand how frustrating this must have been. Your feedback regarding the clarity of our inventory and dispatch process is invaluable, and we will take it into consideration as we work to improve. We appreciate your loyalty and hope to restore your confidence in us for future orders. Thank you for your understanding!

Posted 6 months ago

“Waited along time for it to arrive and I mean along time but it stated it was in stock. Game works as it should though”

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Posted 7 months ago

“I forgot I had ordered this so a good surprise! The box has sadly taken a bump in the post and is dented, but the game contents looks fine. Although I put "over a month" I knew when I ordered it was out of stock so this isn't a criticism.”

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Posted 7 months ago

Thank you for your review, Alan! We're pleased to hear that your order was a nice surprise. We’re sorry to learn about the dented box; packaging transit can sometimes be unpredictable. Your understanding regarding stock status is much appreciated. We hope you enjoy the game and look forward to serving you again soon!

Posted 7 months ago

“Disappointed with returns policy having a £5 threshold.”

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Posted 7 months ago

“The price is decent, however, it seems that if you are not from the UK or the US you would meet someone with uncomfortable delays in delivery.”

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Posted 7 months ago

Thank you for sharing your thoughts, Elad! We appreciate your recognition of our pricing. I apologize for the delays you experienced with delivery, particularly for customers outside the UK and US. We understand how important timely shipping is, and we're actively working to improve our international delivery processes. Your feedback is invaluable to us, and we hope to serve you better in the future!

Posted 7 months ago

“Decent prices on games. But misleading on out of stock items. I purchased 3 games in July, with one of the games being on back order and due 1st October. October came, and the website changed to remove the date. Then 3 weeks into October the expected date has now changed to 1st Jan 2025... Jokes.”

Helpful Report

Posted 7 months ago

“Usually very good but communication on back orders abysmal. Placed an order back in June for an item expected by end of June, then item description gets changed to expected 1/10. Now changed to 1/1/25 and still no communication from them apologising explaining delay or offering refund.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, John! We truly value your comments regarding our communication on back orders. We understand how important timely updates are, and we sincerely apologize for any frustration caused by the delays and lack of communication. We're committed to improving our processes, and your insights will certainly help us enhance our service. If you have any further concerns, please don’t hesitate to reach out. We hope to better serve you in the future!

Posted 7 months ago

“Quick delivery, decent prices but packaging was laughably bad. One of my orders came in a massive box that could have fitted the game 10 times over, with only one tiny piece of packing paper to ‘protect’ the order in transit.”

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Posted 7 months ago

“Good price. It has a fantastic selection of games. Website if very very slow.”

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Posted 7 months ago

“Perfectly fine service as usual.”

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Posted 7 months ago

“Happy with the product but really disappointed with the delivery . It took way to much time to arrive”

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Posted 7 months ago

“Good prices and customer service has always been helpful and responded promptly. Only thing I dislike is that many of the games available for preorder have no actual plans to be shipped your warehouse and as such you resort to extending the estimated delivery time every few months until eventually the customer just cancels their order. For in stock games I find you quite reliable though.”

Helpful Report

Posted 7 months ago

Thank you for your constructive feedback! We’re delighted to hear that you appreciate our prices and customer service. We understand your frustration with the preorders and are continuously working to improve our processes to provide more accurate delivery timelines. We're glad to know you're satisfied with our in-stock games and reliability. Your insights are invaluable, and we hope to serve you even better in the future!

Posted 7 months ago

“Good selection of hard to find games. But disappointed to find a very expensive game came in a large box with no packing materials or protection.”

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Posted 7 months ago

Thank you for your review, Thomas! We're glad you found a good selection of hard-to-find games. Your feedback is important to us, and we'll make sure to address this issue to enhance the protection of our deliveries in the future. We appreciate your understanding and hope to see you again soon!

Posted 7 months ago

“Items showing "In Stock" only to then take weeks to be shipped and communication with cust service is less than ideal during the wait. Basically - wait as long as necessary until we tell you it is shipped. Not great. Packing could be improved as some books arrived with bent corners and small scratches and some boxes of minis arrived with broken sprues. Website - whenever you add an item to the cart, it takes you to the cart... with the site being less than rapid it is pain in the ozz when you have several items to buy. Nice collection of stuff and possible for this store to be the only place you need for all your games / hobby related needs.”

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Posted 8 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve.

Posted 8 months ago

“One of the games took longer to become available for shipping than Zatu predicted, yet changing delivery address multiple times to account for my changing location was not a problem. Sadly when it was shipped the box was insecurely sealed, however nothing was missing or damaged on delivery, thankfully.”

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Posted 8 months ago

“I’ve ordered in the past no issues. This time round there was an issue with my order and after contacting them they got back intially, then nothing. The issue still exists and I’ve had no response as yet.”

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Posted 8 months ago

“There was an issue with the search funtion on the website. I have reported it but no one has got back to me. I also had an issue ordering from a web search. I had to login to get it to work. not sure whats going on there. I have used these people in the past and the items arrived very quickly and the price was very good. Thank goodness they used Royal mail. other couriers have been not that great in delviery to work address. still waiting for a response from the issues I had with the website. when the question says how quick did the compnay reply it does not give you the option to say they have not. Oopps... oh well”

Helpful Report

Posted 8 months ago

Zatu Games is rated 4.8 based on 42,240 reviews