Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 41,463 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 41,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 24th April 2025

841

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually very good but communication on back orders abysmal. Placed an order back in June for an item expected by end of June, then item description gets changed to expected 1/10. Now changed to 1/1/25 and still no communication from them apologising explaining delay or offering refund.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, John! We truly value your comments regarding our communication on back orders. We understand how important timely updates are, and we sincerely apologize for any frustration caused by the delays and lack of communication. We're committed to improving our processes, and your insights will certainly help us enhance our service. If you have any further concerns, please don’t hesitate to reach out. We hope to better serve you in the future!

Posted 5 months ago

“Quick delivery, decent prices but packaging was laughably bad. One of my orders came in a massive box that could have fitted the game 10 times over, with only one tiny piece of packing paper to ‘protect’ the order in transit.”

Helpful Report

Posted 6 months ago

“Good price. It has a fantastic selection of games. Website if very very slow.”

Helpful Report

Posted 6 months ago

“Perfectly fine service as usual.”

Helpful Report

Posted 6 months ago

“Happy with the product but really disappointed with the delivery . It took way to much time to arrive”

Helpful Report

Posted 6 months ago

“Good prices and customer service has always been helpful and responded promptly. Only thing I dislike is that many of the games available for preorder have no actual plans to be shipped your warehouse and as such you resort to extending the estimated delivery time every few months until eventually the customer just cancels their order. For in stock games I find you quite reliable though.”

Helpful Report

Posted 6 months ago

Thank you for your constructive feedback! We’re delighted to hear that you appreciate our prices and customer service. We understand your frustration with the preorders and are continuously working to improve our processes to provide more accurate delivery timelines. We're glad to know you're satisfied with our in-stock games and reliability. Your insights are invaluable, and we hope to serve you even better in the future!

Posted 6 months ago

“Good selection of hard to find games. But disappointed to find a very expensive game came in a large box with no packing materials or protection.”

Helpful Report

Posted 6 months ago

Thank you for your review, Thomas! We're glad you found a good selection of hard-to-find games. Your feedback is important to us, and we'll make sure to address this issue to enhance the protection of our deliveries in the future. We appreciate your understanding and hope to see you again soon!

Posted 6 months ago

“Items showing "In Stock" only to then take weeks to be shipped and communication with cust service is less than ideal during the wait. Basically - wait as long as necessary until we tell you it is shipped. Not great. Packing could be improved as some books arrived with bent corners and small scratches and some boxes of minis arrived with broken sprues. Website - whenever you add an item to the cart, it takes you to the cart... with the site being less than rapid it is pain in the ozz when you have several items to buy. Nice collection of stuff and possible for this store to be the only place you need for all your games / hobby related needs.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve.

Posted 6 months ago

“One of the games took longer to become available for shipping than Zatu predicted, yet changing delivery address multiple times to account for my changing location was not a problem. Sadly when it was shipped the box was insecurely sealed, however nothing was missing or damaged on delivery, thankfully.”

Helpful Report

Posted 6 months ago

“I’ve ordered in the past no issues. This time round there was an issue with my order and after contacting them they got back intially, then nothing. The issue still exists and I’ve had no response as yet.”

Helpful Report

Posted 6 months ago

“There was an issue with the search funtion on the website. I have reported it but no one has got back to me. I also had an issue ordering from a web search. I had to login to get it to work. not sure whats going on there. I have used these people in the past and the items arrived very quickly and the price was very good. Thank goodness they used Royal mail. other couriers have been not that great in delviery to work address. still waiting for a response from the issues I had with the website. when the question says how quick did the compnay reply it does not give you the option to say they have not. Oopps... oh well”

Helpful Report

Posted 6 months ago

“I ordered Forest Shuffle on 2nd Feb 2024, knew it was out of stock was happy to wait for it be be back in stock. It came back in stock August 2024. But Zatu did not send me to it. Was only when I emailed about it 2 days ago that they dispatched it immediately. What happened, did Zatu just forget my order? If I had not reminded them would they have ever sent it? I would have liked some acknowledgement of this from Zatu.”

Helpful Report

Posted 6 months ago

“I got a problem with my order and haven’t got the response from you for 3 days since I submitted the request”

Helpful Report

Posted 6 months ago

We’re sorry that your experience wasn’t what you expected. Please know that we take your feedback seriously and are working to improve. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 6 months ago

“I have ordered products from Zatu a number of times without issues, but only for items they have in stock. But the last few times the games have been very loose inside the delivery box with almost no padding so it's just luck that the contents were not damaged”

Helpful Report

Posted 6 months ago

Thank you for your review! We're glad to hear that you had a positive experience with us. Your feedback helps us continue to improve and provide the best possible experience for our customers. We look forward to serving you again!

Posted 6 months ago

“Reliable delivery. Games arrived in good condition. Slow delivery as hadn't realised one item was pre-order.”

Helpful Report

Posted 6 months ago

We appreciate your kind words! It’s wonderful to know that you are pleased with the quality of our products and our service. Thank you for choosing us!

Posted 6 months ago

“The dispatch of the product from Zatu Games was fast. However, the product was in transit to Canada from the UK for 7 days. As a result, the product arrived 5 days after the expected delivery date.”

Helpful Report

Posted 6 months ago

Thank you for your review! Ensuring that our international customers receive their orders promptly and in great condition is a priority for us, so we appreciate and value your feedback.

Posted 6 months ago

“Good selection of items and well packaged. Unforunately I paid for next day delivery and it was not dispatched until one day later even though ordering well within the noted window.”

Helpful Report

Posted 7 months ago

“The box arrived damaged which is unfortunate as the game is beautiful. The corner of the game box was crushed slightly.”

Helpful Report

Posted 7 months ago

“Quick delivery, box came slightly damaged.”

Helpful Report

Posted 7 months ago

“Ordered multiple Flames of war unit and command cards in June at the time of order the predicted delivery date was July . Within a short period of ordering the predicted delivery moved months . By September the cards had been reprinted and friends were obtaining cards from other suppliers . At this point I went to another supplier and obtained some cards I needed for a game . Chaser phone call s identified my original they were in the warehouse .. the order contained cards I still needed so I continued my wait ..they have eventually arrived in September . Price and quality was excellent but the extended wait was disappointing”

Helpful Report

Posted 7 months ago

Zatu Games is rated 4.8 based on 41,463 reviews