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Zatu Games Reviews

4.8 Rating 34,298 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,298 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 1st May 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 29th April 2024

Zatu Games 5 star review on 28th April 2024

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My last order has been a disaster. The game was too big so the shipping fees I originally paid were not enough. My order has been put on hold. No message from Zatu to tell me it was put on hold. I had to check my orders and contact Zatu. After several mail exchange, I paid the extra fees. After paying, all the messages I sent haven’t been replied, the chat I had with Zatu was inefficient and my order was finally sent after one week of begging.”

Posted 4 months ago

“Christmas presents so unable to review”

Posted 4 months ago

“Game was cheaper than elsewhere but with the state of the box that it came in, not that great. The delivery driver said I could send it back and say it was faulty”

Posted 4 months ago

“I didn't get a reply regarding an item that wasn't dispatched with the rest of my order”

Posted 5 months ago

“As always, a good service from Zatu and competitive prices on games. My only disappointment is that once again I have missed out on their giveaways of free gifts by a day or two. Pre-warning of these promotions would perhaps be helpful, if I'm spending in excess of £100; regularly to not qualify through bad timing is frustrating and leaves a bit of a sour taste.”

Posted 5 months ago

“Brushes were sent in an over sized envelope and damaged as such. 1 brush sent without a protector as well! Hoping to get brushes replaced!”

Posted 5 months ago

“Difficult giving a score as they always deliver and always have stuff in stock. But their delivery is slower than everyone else and they charge a lot more for postage then everyone else. But often the price is no less. So I compare prices and if they are less I go there, otherwise opt for the wicket delivery.”

Posted 5 months ago

“I love zatu, the staff are polite, social media is interesting, prices are great, delivery hasn't been a problem yet. Subscription boxes are great especially if you're new to the board game hobby. Only 3 stars though The customer service is shocking, ages to reply to email online chat gives out wrong information speak to people on the phone and you always get the same fella who tends to tell your the wrong information. They don't read your issue they just don't seem to care.”

Posted 5 months ago

“Not to dad”

Posted 5 months ago

“Ordinarily I’ve been very satisfied with Zatu’s service. However my recent experience whereby I preordered an item and despite the item being stocked was distributed on a first come first served basis. Am still waiting for delivery four months on while the item apparently is going to be restocked.”

Posted 5 months ago

“If the game is in stock, I would rate Zatu a 5. However, on a pre-order item I would rate Zatu a 2. Friends of mine put an order with another supplier a week after I had placed a pre-order with Zatu and received it 3 weeks before me. Hence, I won't be placing any more pre-orders.”

Posted 5 months ago

“Quoted ship times are never accurate. Was given a date of arrival and the items didn’t ship until after that date. Once shipped it arrived with the appropriate delivery timeframe. Zatu needs to hnderpromise and overdeliver rather than the other way around, because all other bits of their service is really good”

Posted 5 months ago

“I ordered two games at very reasonable prices. However when the parcel arrived the box only had one game in it and there had been no mention of them coming in separate deliveries. I contacted Zatu to ask what had happened to the second game but to date I have not received a response. If I don't hear today I'm going to have to chase them up which is slightly annoying hance the three stars.”

Posted 5 months ago

“Great game selection normally arrive in good condition🙂. This time I was dissapointed as the game box was crushed and was supposed to be a present. I haven't heard anything from customer services even after 72h 😓”

Posted 5 months ago

“I ordered five items from Zatu on 29th October 2023, but unfortunately, one was not available. When I requested that they send the available items to meet a deadline they did so fairly promptly, the items were dispatched on 21st November and they arrived in good condition and well packaged. Regrettably (7 days later) I have not yet received the refund for the item that was not supplied. I do hope that this is refunded to my account soon.”

Posted 5 months ago

“Quick delivery but refund policy is a bit unfair. £5 processing fee to refund anything.”

Posted 5 months ago

“Parcel came damaged and on opening damage was also on game box, disappointed in delivery”

Posted 5 months ago

“Disappointed to discover that my game was a bit of a Friday afternoon effort with a couple of playing pieces missing and some components of the cardboard component housing squashed so it looks a bit battered. I assume this happened at the manufacturer’s end or the Zatu warehouse because the transport box was in perfect condition. Excellent price though!”

Posted 5 months ago

“Website is slow to respond and delivery date failed miserably with Zatu refusing to refund my next day delivery payment. However they offer the best value for money on board games.”

Posted 5 months ago

“Always impressed with the prices of games on Zatu for the UK Market. One issue with this order is one game coming with a slightly ripped box which as this was to be a gift is not great.”

Posted 5 months ago

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Zatu Games is rated 4.8 based on 34,298 reviews