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Zatu Games Reviews

4.8 Rating 44,079 Reviews
95 %
of reviewers recommend Zatu Games
4.8
Based on 44,079 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Excellent price and speedy shipment. This would be a 5 star expierience with Zatu but the packing for the games ordered was poor. The games were packed into a box too small and without enough packing material (one crumpled sheet on top) around the sides to protect the games.
Helpful Report
Posted 1 year ago
Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Zatu Games
Posted 1 year ago
Great product, was preordered after reading their review only to discover that it didn't come with the preorder bonus. Even the review Zatu had written mentioned the preorder pack. Expected release date was April 2024, arrived late July.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We apologize for the delay with your order. Whilst we aim to dispatch all orders as promptly as possible, external factors can sometimes affect our delivery times. Please contact our customer support team who will be happy to assist as best they can. Thank you for your patience. Zatu Games
Posted 1 year ago
The prices are great. My concern is that delivery across the ocean isn't urgent. I have to poke to get the attention to get my product to leave England. The comunication via there website is poor, if i send the email (which makes me pushy) i get great custumer service.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope to have the opportunity to serve you again. Zatu Games
Posted 1 year ago
The shipping out was delayed by almost 2 weeks,the package was badly damaged and one of the books has minor damage.It is the cheapest option I found so though there is that.
Helpful Report
Posted 1 year ago
Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
Price is good. But the release dates are wack! Pre-orders are coming in with 2 to 3 months delay, my order of op-06 one piece booster box still hasn't been sent, it's been more than a month, now the release date says july 1st, that's 4 months late... same with my eb01 orders, 2 months delay! Better not cancel these orders because i did not order anywhere else but here.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games
Posted 1 year ago
I have been using Zatu for many years and have been very happy with the service. Except I can never use the points I have accrued as they can't be applied at the same time as the 5 item discount, which is better and I always have at least that many items. Also my last order took nearly 3 weeks, as one of the items was at a different warehouse and needed to first be shipped internally. I will nolonger be ordering games that can't be dispatched next day.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
Really disappointed in the delivery. I paid extra for next day delivery but the item was not even dispatched until the day it should have been delivered and therefore arrived late. Wouldn’t have minded if I hadn’t paid extra. Usually have good service from Zatu.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games
Posted 1 year ago
Hi, I'm a fan of Zatu, but I entered to win a PS5 and you never posted on instagram who won and I'm starting to get suspicious about the giveaways.
Helpful Report
Posted 1 year ago
Thank you for your review! We will announce the winner of the PS5 giveaway on our Instagram at some point today! Good luck! Zatu Games
Posted 1 year ago
Honestly, the game is as expected and the gift wrapping was very nice! But even though we ordered with a certain time buffer, the game was delivered with a delay of one week. By then it was already too late and we had to look for another gift. The game and gift wrapping were still intact, but the box it was delivered in was very destroyed. It was ripped open on every side and I am glad the game did not fall out of the box and get lost or get wet.
Helpful Report
Posted 1 year ago
Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
I had high hopes after reading all of the reviews and thought I'd treat myself to some Lego. I ordered on March 3rd and purchased 28 hours delivery. To my surprise, after 5 days, there was no change to my order status. I enquired and was told to wait 2 weeks before contacting again, so I did. 2 weeks later, I sent another email enquiring where my order was and that I was preparing to report the transaction to my bank as a scam. I was told management had been told and I just had to wait. Horrendous level of customer service from the representative, and horrible handling of the situation by the company. I eventually received my order on the 25th of March...3 weeks later than was planned. Thanks to this, a birthday surprise was ruined.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games
Posted 1 year ago
Terrible service - takes ages and you have to email them to remind them to send your items! They give the excuse that items are 'in different warehouses' but surely in this day and age that should only delay sending out items by a couple of days at most, not over a week once they have been prompted! Yes, they do have some cheaper prices but, having given them a second chance and the same thing happening again, I couldn't honestly recommend them unless you like hassle when you order!
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
Their stock management is atrocious and costumer service straight up lies to you. They might be cheap, but the hassle is just not worth it.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
Delivery time good, but packaging poor. Inside the box, very few quantity of protection material, result: on handling the carton box of game was damaged.
Helpful Report
Posted 1 year ago
Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
I have still not received my order.
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests your order is currently on its way to you. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
My order was shipped to Ireland without the correct information for processing by customs. As such it was returned to Zatu. Despite informing Zatu straight away I am one month on still without my order. Post Brexit customs arrangements have been in place now for some time and it isn't good enough that Zatu can take orders from customers in Ireland but seem unable to complete the sale and delivery of goods paid for.
Helpful Report
Posted 1 year ago
Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. This has been returned despite the errors on Royal Mail, and has been reshipped to you. If you still do not receive your order, please get in touch with our customer service team and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
Zatu Games took almost 2 weeks to dispatch my package. They weren't the cheapest or fastest. It arrived intact. Not sure what else to review.
Helpful Report
Posted 1 year ago
Item was due to take a few months due to back order but came sooner. However, the box came split to which I emailed zatu. They offered me some money back and I accepted. However it's now been two and a half weeks, no money or email back. Not impressed
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this has now been resolved but our customer service team for you. Please do not hesitate to get back in touch with us if you have any further concerns at all. We hope you'll give us another chance. Zatu Games
Posted 1 year ago
I ordered and paid for four items on December 11th and after a few days received an e-mail saying Switch sports was out of stock. A few days later whilst writing an e-mail to request the despatch of the items that were in stock I received another e-mail to say that a Hogwart’s legacy was now out of stock. Why was it not put aside when I paid? It took six weeks for both items to be in stock simultaneously. They were received on 26th January. Zatu needs to put better systems in place for situations like this. Once an item has been paid for it should be either sent or set aside whilst the rest of the order is prepared rather than being sold to another customer. Perhaps the website should more accurately reflect actual stock levels?
Helpful Report
Posted 1 year ago
Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. I can confirm that any in stock items are allocated to orders and set aside, and I apologise that this order faced multiple stock issues. We hope you’ll give us another chance. Zatu Games
Posted 1 year ago
Ordered Christmas gifts for a friend’s children on 25 November. Order dispatched on 19 January. Emailed customer services on 22 January to express disappointment. No response as of 26 January. Really poor service, which is a great shame because we’ve been really pleased with Zatu previously.
Helpful Report
Posted 1 year ago
Poor communication and slow delivery - two weeks. Ordered 4 games. Delivery date passed so we contacted and found that one game was out of stock, this was not communicated until chased. Were given no time as to when game would be in stock and had to suggest they send out the other games that were in stock to save us waiting. They did send out the other three games however we still await the fourth with no estimated delivery date. I guess we just wait.......
Helpful Report
Posted 1 year ago
Zatu Games is rated 4.8 based on 44,079 reviews