Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Zatu Games Reviews

4.8 Rating 34,261 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,261 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 1st May 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 29th April 2024

Zatu Games 5 star review on 28th April 2024

Zatu Games 5 star review on 27th April 2024

Zatu Games 5 star review on 27th April 2024

Zatu Games 5 star review on 24th April 2024

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and good support. But sadly I got the wrong item.”

Posted 6 months ago

“Goods arrived damaged and reported immediately. No reply has been received and the problem has not been resolved.”

Posted 6 months ago

“Last order from Zatu was disappointing. Delivery driver had to ask if everything was in the box because courier recieved the box in an open condition. Asked for shipping so that it would arrive on a particular day and arrived late.”

Posted 6 months ago

“Asked for a review and item hasn't been received. Tracking just states 'shipping created'... not sure how I'm supposed to review a product I haven't received”

Posted 6 months ago

“When items are in stock, they are shipped quickly. However customer service seems to be lacking. I was supplied an upgrade pack to a game which arrived with items missing. The only response I received was asking for a photo of the missing items. Not sure how I am supposed to provide that as the items are missing. Ended up buying again from elsewhere. Also back ordered items seem to be delayed by months at a time after paying up front”

Posted 6 months ago

“Glad to get this one but box was damaged on arrival.”

Posted 6 months ago

“When items are in stock, they are sent fairly quickly. However, I recently received an order with parts missing and the only reply I have had so far was asking me to supply pics of the missing items. Quick to take payment on backorders but keep pushing the restock date back.”

Posted 7 months ago

“The order process is easy & the delivery is fast. However, I received with a damaged product.”

Posted 7 months ago

“Last 2 orders from Zatu games have turned up 3 days late, having paid extra for next day delivery. Very frustrating when you wait In all day and there is no tracking information. 2 of the games I ordered were slightly damaged also. Can't and won't recommend again.”

Posted 7 months ago

“Used to think zatu was amazing but after a pre-order being constantly pushed back as if it was a chance listing I don't have trust for them anymore, I get it's the suppliers fault saying a date then not fulfilling the order and all I can say is that's not good enough, 5 times this preorder was date changed starting in June and moved a month each time, I've now cancelled all my preorders with zatu and will no longer shop on zatu, if a supplier fails to meet deadlines you should threaten to cancel the order and tell them nope we've lost customers like myself because of this, maybe try put more pressure on them or something because I'm not happy over 5 months past original date and still not arrived and absolutely scunnered not even being given feedback saying it's delayed by zatu have to find out when nothing happens each month, I am waiting on a full refund on all my preorders including the full Bolton's, martell heroes 2 n lannister red cloaks over £300 in refunds because of this bs and I will never preorder anything from zatu or cmon under a song of ice n fire again because of this, to cmon if you give a date fulfill the order I've been both let down by your failures and zatu games and because of that I don't trust either company to fulfill orders let alone pre-orders, just not happy about this month of waiting to have to cancel because I was fed up checking a arrival date that never came and kept changing everytime I looked, goodbye zatu your now also removed from Facebook and I doubt I will ever shop here again, you can blame cmon and their date changes but it's also your responsibility zatu to make sure these orders are fulfilled or at least something is done to keep myself as a customer, no information was ever sent saying it was delayed I had to chase up after 3 months late and 3 phone calls to just were sorry and at 5 months overdue that isn't good enough, fyi I've advised people to shop here as well and now I'll be telling them to shop elsewhere due to this complete disappointment and inability to resolve my order, thanks for wasting my time zatu all 8 months ago I ordered this at the time it said coming soon but then was dated a week later for June then changed 5 friggin times without even a message saying sorry, no compensation for the delay and left in complete disappointment and it's just terrible customer service in the end, enough said I'm just completely fed up with this whole situation and zatus inability to resolve it 😢”

Posted 7 months ago

“I ordered four items two months ago, one of the items was backordered but I didn't think much of it. The date by which the backordered item was supposed to have arrived went and came and no items were sent to me. Apparently, not only the backordered item had its restock date pushed, two more items of the order, which you would think would have been set aside at the time of the purchase, were now also on backorder with the restock date set for two more months later. Luckily, after I realized this, looking it up on my own, mind you, as I didn't receive any updates to the status of my order in the two months I waited, I was able to get a refund and the item that was in stock sent to me. Do not buy any backordered items from this site unless you want to wait until the astral conjunction where all items are available when the stars align. They will gladly take your money for items they don't have and they don't know when they will have them and only return it once you realize you've effectively loaned your money for nothing for god knows how long. Now they're asking for a review before the item has even been delivered. Well, here it is. At least customer service was helpful, hence the second star.”

Posted 7 months ago

“The game is great but the box of game came damaged so not very impressed. There was no damage on the delivery box so must of been damaged in the storage, not impressed”

Posted 7 months ago

“Item is as expected, but took over two weeks to arrive despite being in stock. Online support chat communication was friendly but ultimately didn’t achieve much.”

Posted 7 months ago

“Extremely slow postage. Paid extra so it’d arrive in a few days but after a week I contacted to see where it was and the game was in a different warehouse and they said I should wait another 5 days and then contact them again if it hadn’t arrived. Eventually got here 2 weeks after placing the order.”

Posted 7 months ago

“I had a customer service in which I was told I could just go ahead a new game, while doing the processing of the return of the other game, and that I would be refunded the new shipping of the new game. Then she denied telling me this even though confirmed repeatedly on the phone.”

Posted 7 months ago

“I have not gotten any information about My perchase”

Posted 7 months ago

Hi there, Thanks for contacting us and I am sorry to hear about this issue. I can confirm that your order was despatched on 02/09/23 and is already in Denmark! This will arrive with you shortly! Best wishes, Helena Zatu Games

Posted 7 months ago

“Zatu need to sort out their proposed delivery times at the basket. Ordered birthday presents on Sunday 27th August which said they’d arrive Saturday 2nd September - costing £4.99 for Parcel Force delivery. Called them on Friday 01st September to be told the items (comic books) are kept in different warehouses, order would be dispatched within 24 hours. The items arrived 05th September, the day after the birthday. Very disappointed having paid £4.99 to get them in time. Not good enough I’m afraid.”

Posted 7 months ago

“I’ve spent around £500+ on board games with Zatu last month. Mostly good service, but my previous purchase to this was not good. And as you are asking for feedback I’ll be honest about that one instead of this. I ordered with a 48 hr delivery for the Wednesday to coincide with my leave, and the product wasn’t dispatched until Thursday. I had to ring 3 times and was told it would be sent within a few hours and it wasn’t. The issue it turns out is the Murder at Excelsior Hotel pack was kept in a different warehouse, which had to go on a pallet to another warehouse’ but was not opened for days ‘because they have a lot to do’. As a customer that’s really not my problem how you manage your warehouse logistics. Your site said all items were in stock. I was displayed a post option of 48hrs which I paid for. At no point did it say ‘items in different places, expect to wait longer’ When I rang it was treated as if this is totally normal, in complete ignorance of the information given to the customer on the website and confirmation email. All this has done is remove trust in Zatu stock and delivery information, and consequently I’ve since shopped at BGextras, Chaos Cards and Magic Madhouse instead, who have been very consistent. I doubt anyone reads these things, but if they do - sort out your stock logistics, and if you can’t, be transparent to your customers about actual timescales on your site”

Posted 8 months ago

“I'm really frustrated not getting my the order in time as promised on the website.”

Posted 8 months ago

“Tracking has stated that my order is "out for delivery" now for 7 days. I ordered 17 days ago. No reply to my ticket to Zatu Games support as of 4 days ago. Global Parcel Service. International shipment.”

Posted 8 months ago

«
1
...
2
3
4
5
6
»

Zatu Games is rated 4.8 based on 34,261 reviews