Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,072 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,072 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased over £100 of items. One came gift wrapped which I did not ask for. I immediately contracted to ask for this to be removed. But this was not picked up and sent out. I then recieved and email saying there was nothing they could do. This is the 2nd bad experience I've had with this shop now.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re genuinely sorry to hear about your experience with us. It seems we did not meet your expectations, and we appreciate you bringing this to our attention. Please reach out to our customer support team so we can resolve this issue for you. Your satisfaction is important to us, and we hope to restore your faith in us. Warm regards, Team Zatu Games

Posted 4 months ago

“The packaging war inefficient and was the cases were damaged”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're sorry to hear about the packaging and the condition of your cases. Your experience is important to us, and we are continuously working to ensure that our products arrive safely and in perfect condition. Please reach out to our customer support team, and we'll be happy to assist you further. Best wishes, Team Zatu Games

Posted 4 months ago

“I have not opened the game yet, as it is a surprise gift for someone. Asking for a review of the game is very premature. I found the website exceedingly slow, unbelievably so. Taking 30-40 seconds or more before a mouse click had the expected effect. They need to upgrade their service Level to give them more computing power. Also, I tried to purchase this as a guest. However, the order page left half of the options disabled and so it was impossible to complete the order. Once I signed up as a customer, I could complete As for Zatu's delivery service, they delivered the game on time, and the service was as expected. Despite damage to the external packaging, the actual product arrived undamaged. So, a plus for having enough external packaging to cope with packages not being handled with care and a minus for choosing a courier who did not handle the package with care in transit. To be honest, this knee-jerk reaction to a single sale. The performance issues I am can be fixed intstantly by paying your service provider more for a better service level As to the failure of the guest payment site, it needs some serious debugging. As for the delivery service, it works as expected. The review period for anything positive is way too short. I would need 1many transactions over several years before I would leave a positive review.”

Helpful Report

Posted 4 months ago

Thank you for sharing your thoughts with us. We're truly sorry to hear about the difficulties you experienced on our website and during the guest checkout process. Your insights are valuable, and we’re continually working to improve our service. It's great to know that your order arrived on time and in good condition, despite the packaging issues. We appreciate your candid feedback, and we're committed to making your experience better in the future. Thank you for your understanding. Best wishes, Team Zatu Games

Posted 4 months ago

“Received my package fairly quickly but when I opened it they didn’t use any packing stuffing to prevent the game from moving around. The sealing stickers have come apart and the game opened slightly causing the paperback holder to rip and not be seated properly in the box”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re sorry to hear that your game arrived with some damage. Your experience is important to us, and we will be reviewing our packing processes to prevent this from happening in the future. If you need assistance, please don’t hesitate to reach out to our customer support team. Sincerely, Team Zatu Games

Posted 4 months ago

“I placed an order for an item that the website said was in stock, and paid for 48 hour shipping. After a little over a week I had not heard anything so I sent a message via the form on the website, however I did not get a response. After a few more days I tried phoning but got no answer. My item did eventually arrive, about three weeks late, but I never got a response or any explanation for the delay. Two stars rather than one because I did eventually get the item, but the lack of communication is not really acceptable and I will not be purchasing from this site again.”

Helpful Report

Posted 4 months ago

“It took 10 days between the order being confirmed and payment received and them actually shipping it. They didn't ship the product until I emailed them and asked what was taking so long.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We apologize for the delay you experienced with your order. Please reach out to our customer support team, and we will do our best to address your concerns and improve your experience in the future. Thank you for your understanding.

Posted 4 months ago

“13 beautiful hardbacks with a value over £400 put in a big box with very little protection. The box was split open on arrival and the delivery man insisted I check for damages on my doorstep. By some miracle only one book had a bashed corner. The packaging was awful and some of the books had a thin layer of dust or dirt on them. Purely on how these items were packaged i will be very hesitant to order from Zatu again. Atleast if Amazon ships you something damaged it's normally replaced for free including the returns, no questions asked. I reached out to Zatu and it took nearly a week for someone to send me back a generic response asking for more information about the damaged product.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're very sorry to hear about the packaging issues you experienced with your order. We understand how important it is for products to arrive in perfect condition, and we appreciate your comments regarding the packaging. Your concerns will be taken seriously as we strive to improve our shipping methods. If you have further concerns or need assistance, please don’t hesitate to reach out to our customer service team. Your satisfaction is essential to us, and we're here to help!

Posted 5 months ago

“The package arrived damaged, which may well have been the delivery company's fault, but when I opened it I saw that only one piece of packing paper had been put on top of the game, and the packing box was quite a bit larger than the game box, so it had been rattling around in there during transport. As a result the game box lid was dented - not enough to bother with a return, but still diappointing”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re sorry to hear about the condition in which your game arrived. While we strive for excellent packaging, it seems we fell short this time, and we understand how disappointing that can be. We appreciate your understanding and would encourage you to reach out to our customer service team if you have any further concerns. Your experience is important to us, and we’re here to help!

Posted 5 months ago

“My delivery has been stuck in customs”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We’re sorry to hear that your delivery is stuck in customs. We understand how frustrating delays can be, and we appreciate your patience during this time. Please feel free to contact our customer service team for any assistance or updates related to your order. Your experience is important to us, and we’re here to help.

Posted 5 months ago

“I ordered a item and cancelled within 30 mins of ordering but they dispatched it anyway.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We’re sorry to hear about the confusion regarding your order cancellation. We understand how frustrating it can be when things don’t go as planned. Please reach out to our customer service team directly so we can help resolve this for you. Your experience matters to us, and we appreciate your understanding.

Posted 6 months ago

“Reasonably priced, but items were shipped in an oversized box with no packing materials so they flew across the globe while rattling around in a 2/3rds empty box.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're sorry to hear that your items were not packed appropriately for shipping. We understand how unsettling it can be when products arrive in less than ideal conditions. Your experience is important to us, and we're always looking to improve our packaging processes. Please contact our customer service team so we can address your concerns directly. We appreciate your input and hope to make your next experience better.

Posted 6 months ago

“Looks like im not the only one that is having issues whit this company delivery as i only received a part of my purchase and it has been way over a month now and i messaged them multiple times and there was no help and no refund either. That is the only reason they get 2 star as 2/3 of what i ordered has showed up the last 1/3 has never showed up even after i messaged them multiple times about this issue. And also ordered from them multiple times and nothing like this ever happened.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're truly sorry to hear about the issues you've encountered with your order and our customer service response. This is not the experience we want for our customers, and we completely understand your frustration. We encourage you to reach out to our customer service again, as your concerns deserve attention and resolution. We appreciate your loyalty and hope to resolve this matter for you soon.

Posted 6 months ago

“Preorder not dispatched until release day, so won't arrive for 3-5 days.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're sorry to hear that your preorder wasn't dispatched until release day, and we understand how disappointing it can be to wait longer for your order to arrive. Your experience matters to us, and we'll take your comments into consideration as we work to improve our service. Unfortunately, external delays with pre-order releases can affect our delivery times, and our teams are working hard to try and ensure this is delivered to you as soon as we are able to. If there's anything else we can assist you with, please reach out to our customer service team. We appreciate your understanding and hope to serve you better next time.

Posted 6 months ago

“The webiste promised quick shipping but it legit look two weeks to get here.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We apologize for the delay in shipping and understand how frustrating that can be. We strive for timely deliveries and appreciate you bringing this to our attention. If there's anything else you'd like to discuss or if you have further questions, please feel free to reach out to our customer service team. We hope to serve you better in the future.

Posted 7 months ago

“Game arrived but parts damaged and have to contact manufacturer directly to resolve. As this is a birthday present not the best thing to have to deal with.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with the damaged parts. Please reach out to our customer service team, who can guide you through the process of getting this resolved with the manufacturer. Your experience is valuable to us, and we appreciate you bringing this to our attention. We hope to assist you further and ensure a better experience in the future.

Posted 7 months ago

“Baja calidad. Compré el juego de Jigsaw trials y el inserto estaba roto y las piezas no se pueden guardar bien. No estoy seguro si el problema es del creador del juego, del almacén o del transporte. No creo que vuelva a comprar”

Helpful Report

Posted 8 months ago

We apologize for any inconveniences you faced. Please get in touch with our customer service team so we can help resolve this issue where possible.

Posted 8 months ago

“When I heard about the edgerunners mission kit I was quite excited so went to put in a pre order and as I usually do, went to find a UK supplier. Decent price, good estimated shipping time. The release date comes, my package does not. Out of stock, item on back order. Ok maybe there was way more buyers than expected I can wait. Comes back in stock again, and goes out of stock again, my item still on backorder. No communication from the company, no apology and this was made all the worse by the fact in that time I could have bought the box from several other places and just got it by this point. But 4 months later than I wanted, I got the item. I want to like any company who help promote my hobbies but this was not a pleasant experience.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your thoughts. We sincerely apologize for the frustration you experienced with the Edgerunners mission kit order. Your feedback is invaluable to us, and we are committed to improving our service in the future. If you have any further concerns or need assistance, please reach out to our customer service team. We appreciate your support for the hobbies we all love, and we hope to provide you with a better experience next time.

Posted 8 months ago

“There is additional tax on games when ordering from EU. I paid 80e for 2 games and 80e for tax + delivery so it was not worth it. Also one of the games came with box damaged.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience with us. We sincerely apologize for the additional tax you incurred and the disappointment regarding the damaged box. We understand how frustrating this situation can be, and we appreciate your feedback as it helps us improve our services. If you haven't already, please reach out to our customer service team, as they would be more than happy to assist you further. We hope to better serve you in the future.

Posted 8 months ago

“I had ordered a game on 'back order' and the back order had a date on it 3 months from the order date. When the back order date finally came I was informed that they didn't actually know when they would have the game in stock again - I had waited 3 months for the game as I wanted it in time for Christmas only to be told that they weren't getting it in stock. Zatu should really not put dates on their back orders unless they know when they are going to get a restock. Very frustrating”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience. We sincerely apologize for the frustration caused by the back order process and the uncertainty surrounding your order. We completely understand how disappointing this can be, especially when you're hoping to receive the game in time for a special occasion. We truly appreciate your patience and hope you'll consider giving us another chance in the future.

Posted 8 months ago

“This is my first time using Zatu games. The price for the item seems decent, but the item was scheduled to arrive December 27th-30th. It's currently January 5th and it's nowhere close to arriving.”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience. We genuinely apologize for the delay in receiving your item and understand how disappointing this can be. It’s important to us that our customers have a timely delivery, and we clearly fell short in this instance. Your feedback is valuable as we strive to enhance our shipping processes. We hope you’ll consider giving us another chance in the future.

Posted 8 months ago

Zatu Games is rated 4.8 based on 44,072 reviews