Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,074 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered boardgame Dune: Imperium Uprising. for my husband for Christmas. Delivery was quick, everyting nicely packed. However I was really dissapointed by the fact that the game did not contaib sandworms as pictured on Zatu. I found it misleading. It seams that they send me the game from 2020, while their pictures showed the updated version from 2023. It should not be like that.....”

Helpful Report

Posted 9 months ago

Thank you for your review. We’re really sorry to hear that the game you received didn’t match your expectations. We apologize for any confusion caused by this error. Your feedback is crucial for us, and we will investigate this matter further to ensure clarity going forward. We appreciate your insights and hope we can improve your experience in the future.

Posted 9 months ago

“Still haven’t received my order! Was supposed to be delivered by Dec 16.”

Helpful Report

Posted 9 months ago

Thank you for reaching out. We’re really sorry to hear that you haven’t received your order yet, especially with the expected delivery date having passed. We're currently looking into the situation and will do our best to resolve it as quickly as possible. Your patience is greatly appreciated, and we hope to have this sorted out for you soon!

Posted 9 months ago

“I purchased a game from Zatu. I was mailed internationally and there was a problem with the delivery from the end of the post office. It got mailed back to Zatu and they assured that I would receive a full refund. I still wanted the game and so I went to repurchase it but the price was different. I connected with customer support and they said they were not able to offer the price which I had bought the same game just days before. The only thing that they could say is that this situation is frustrating. This was my first attempt at purchasing a game and might be my last. Simply because of customer support.”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience. We’re genuinely sorry to hear about the issues you faced with your order and the subsequent price change. Your feedback is invaluable to us, and we’ll certainly take it on board to improve our service. We hope you’ll consider giving us another chance in the future.

Posted 9 months ago

“Can’t really write a review considering I still have not received my item. I’m starting to worry whether it will be here before Christmas or not.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We understand how concerning it is to wait for an order, especially with the festive season approaching. We're sorry for the delay and any stress it may have caused you. Please rest assured that we are working hard to get your item to you as soon as possible. If you have any further questions or need assistance, feel free to reach out. We appreciate your patience and understanding during this time!

Posted 9 months ago

“Honestly I'm not especially happy about my buy at Zatu. While prices are ok, receiving a box without any protection for the games is a big no for me. I bought 5 games, and the parcel was pretty banged up upon arrival, leaving dents on 3 out of 4 corners on the largest of the games. This could have been prevented, if only Zatu used some protection for the games inside the shipping box. I live in Denmark, so the box travels pretty far, and will often get some dents, and I believe it to be crazy to just have the games lying shifting around in the shipping box all the way from UK to Denmark, expecting the games to show up unharmed. I didn't buy discounted "dinged and dented" games here, but shipping games like this, will often result in the customer getting exactly that, but having paid full price.”

Helpful Report

Posted 9 months ago

We're sorry to hear that your recent experience with us didn't meet your expectations. We understand how disappointing it can be to receive items that are damaged due to insufficient packing—especially when they travel such a long distance. Your feedback on our shipping methods is invaluable, and we will certainly take it into account to ensure better protection for future orders. It’s our goal to provide a positive buying experience, and we regret that in this instance, we fell short. Thank you for taking the time to share your thoughts; we appreciate your feedback, and we hope to improve your experience with us moving forward.

Posted 9 months ago

“I have not received my order yet. It was supposed to come December 10th. Can you help me. ?”

Helpful Report

Posted 9 months ago

We're really sorry to hear that you haven't received your order yet.We understand how concerning this must be, and we apologize for any inconvenience this has caused you. Your situation is important to us, and we want to assist you in resolving it. We encourage you to get in touch with our customer support team, who will do their best to help you with your order. Thank you for reaching out, and we hope to turn this experience around for you soon.

Posted 9 months ago

“I placed order 3 weeks ago. And my package left UK 26.11 and disappeared for 3 weeks. It is nowhere to be found.”

Helpful Report

Posted 9 months ago

We're very sorry to hear that your package has gone missing after leaving the UK. We understand how concerning it is when an order doesn't arrive as expected. Please rest assured that we're here to help you resolve this issue. We appreciate your patience during this frustrating time and encourage you to reach out to our customer service team for further assistance. Thank you for your feedback, and we hope to turn this experience around for you.

Posted 9 months ago

“The wrong character is pictured in the item I purchased. I was trying to purchase a Bitsy character from disneys superkitties as that was what was displayed in the product image. I received Ginny instead. Please update the image to avoid confusion.”

Helpful Report

Posted 9 months ago

We're really sorry to hear that the wrong character was sent to you. We understand how frustrating it can be when the product you receive doesn't match what you expected. Thank you for bringing this to our attention; we'll ensure that the product images are updated to avoid any future confusion. If there's anything else we can do for you, please let us know. We appreciate your patience and hope to serve you better in the future.

Posted 9 months ago

“Order 2 weeks late and still no dispatch. I have contacted twice and they say one item is in a different warehouse but even if that is the case it shouldn't take 2 weeks to transfer between their own warehouses. I asked them to ship the rest and they wanted to charge extra, even though it is their mistake. No apologies, only copy paste of a standard 'contact us in 3-5 days' each time. I ended up cancelling the item, to which they said they were glad to be of help”

Helpful Report

Posted 10 months ago

We're truly sorry to hear about the issues you faced with your order and the frustration it caused. We understand that communication is essential, and we regret that we fell short in this instance. Your experience is important to us, and we’ll use your feedback to improve our processes. If you have any further concerns, please don’t hesitate to reach out to our customer support team. We appreciate your honesty and hope to provide a better experience in the future.

Posted 9 months ago

“Still awaiting delivery after parcel was returned by Royal Mail after sending to wrong delivery office. I have contacted Zatu 3 times and still no conformation when I will get my order !”

Helpful Report

Posted 10 months ago

We're sorry to hear that you haven't received your order and for the inconvenience caused by the delivery issue. It’s understandable to feel frustrated. Your feedback is very important to us, and we’re actively working to improve our customer communication. Please allow us the opportunity to assist you further by contacting our customer support team. We appreciate your patience and understanding as we work to resolve this matter.

Posted 9 months ago

“There were a few surprise charges that made the final price just ridiculous. Unfortunately the most significant of them was a customs charge of almost 60€ that I had to pay at the time of parcel delivery. This was never indicated anywhere and also I had already paid VAT during my purchase, so had no reason to believe I would have had to pay more taxes. When I contacted the customer service, to be fair they were rather responsive, but the final answer was more like a joke, with them sounding as though they had come back to me with a solution, but this was to refund the VAT paid at the time of checkout, which was under €7. In the end, between shipping and surprise taxes, I paid €252.53 for €168.95 worth of manuals. I guess it's just not worth to shop from a UK-based company. Thanks, Brexit.”

Helpful Report

Posted 10 months ago

We're truly sorry to hear about the unexpected customs charges and the frustration it caused during your shopping experience. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance in the future. Thank you for your review.

Posted 10 months ago

“I have not received my purchase.”

Helpful Report

Posted 10 months ago

We're sorry to hear that you haven't received your purchase. We understand how frustrating it can be when an order doesn't arrive as expected. Your experience is important to us, and we appreciate you bringing this to our attention. Please reach out to our customer service team so we can assist you in resolving this issue as quickly as possible. Thank you for your patience, and we hope to make this right for you.

Posted 10 months ago

“I have been a customer for quite a few years and have spent a considerable amount of money with Zatu so here are my thoughts. The company has a very good range of stock at competitive and attractive prices and I have bought regularly from them. Delivery can be unpredictable and slow at times and certainly not as good as some of their competitors. The issue I have is with their poor customer service. When a problem does arise, they are slow to respond and show a total disregard for customer service. Their website states that queries are resolved in ‘under an hour’. This is nonsense - it takes them almost a week to respond to queries. I had recently placed an order for over £330 and 2 days after the items were delivered to me, they sent me a promotional email offering some of the same items in a sale at greatly reduced prices. I queried it with them but the customer service representative was unhelpful and not really interested in my issue and unlike many other retailers in a similar situation, they were unwilling to do anything about it, even as a gesture of goodwill. Given their attitude to my query, I cancelled an outstanding pre-order I had placed almost a year ago only to be told they could only refund me by bank transfer and it could take up to 10 working days for me to receive the payment. It seems that unlike the rest of us, in 2024 Zatu are unable to do same day bank transfers. I can see why on the review section of their website that refunds are described by reviewers as being 'difficult'. I asked to speak to the owner and they wouldn’t give me his contact details so if you are reading this Simon Budd, please know that your customer care is very poor and there is more to running a retail business than just generating sales. So in summary and trying to provide a fair review, I think that Zatu offer a great range of games at attractive prices and are a very sales focussed organisation but be aware that if something goes wrong, don’t expect to receive good quality customer service in resolving matters.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your detailed experience. We're glad to hear that you appreciate our range and pricing. However, we sincerely apologize for the issues you've faced with our customer service and delivery times. Your feedback about response times and the experience with your recent order is invaluable to us, as we strive to enhance our customer support. We understand how frustrating it can be when expectations aren't met, and we are committed to making improvements in those areas. Thank you for your loyalty over the years, and we hope to provide you with a better experience in the future.

Posted 10 months ago

“Took 3 months to complete my order and I saw items come in and out of stock and my order didn't arrive. Got it now but event I planned to use it for have been and gone.”

Helpful Report

Posted 10 months ago

We're really sorry to hear that your order took longer than expected and that it arrived after the event you planned to use it for. We understand how disappointing this can be, especially when you're excited to use your items. We appreciate your feedback and will certainly take it into account as we work to improve our processes. Thank you for your patience, and we hope you’re able to enjoy your items moving forward.

Posted 10 months ago

“Game arrived crumpled on one side, lucky for me non of the components got damaged and the front of the box looks decent. I get international shipping can get rough but just a flimsy carboard wrap probably isn't enough, please improve that.”

Helpful Report

Posted 10 months ago

We're sorry to hear that your game arrived in less than perfect condition. It's great to know that the components are intact, but we completely understand your concerns about packaging. We appreciate your feedback and will certainly take it into consideration for future improvements. Thank you for bringing this to our attention, and we hope you enjoy your game!

Posted 10 months ago

“The product, when it arrived, was in good condition and delighted my daughter. However it missed her birthday by 11 days even though I ordered it 13 days before. In short it took 24 days to arrive. I was not expecting next day delivery but this was extreme! So product good, delivery time not so good!”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future.

Posted 11 months ago

“Prices are good and delivery quick. Customer care is not existing though. I bought a game once with a damage component inside, emailed Zatu but never got a reply.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue.

Posted 11 months ago

“My copy of Ra arrived with a damaged box. The quality of the outer shipping packaging wasnt really enough to protect the product from basic bumps during transit.”

Helpful Report

Posted 11 months ago

“Item arrived around 2.5 weeks after order was placed, and it was damaged.”

Helpful Report

Posted 11 months ago

“Items arrived quickly. Pokémon tins were sealed however my partner opened them yesterday, and with the Tyranitar V tin and packs, he scanned the QR codes for the online TCG and it came up that 2 out of 4 had already been claimed, which leads me to think they were potentially resealed as I can’t think of any reason why this would happen. Disappointed and won’t buy from again just in case.”

Helpful Report

Posted 11 months ago

Zatu Games is rated 4.8 based on 44,074 reviews