I had high hopes after reading all of the reviews and thought I'd treat myself to some Lego. I ordered on March 3rd and purchased 28 hours delivery. To my surprise, after 5 days, there was no change to my order status. I enquired and was told to wait 2 weeks before contacting again, so I did. 2 weeks later, I sent another email enquiring where my order was and that I was preparing to report the transaction to my bank as a scam. I was told management had been told and I just had to wait. Horrendous level of customer service from the representative, and horrible handling of the situation by the company. I eventually received my order on the 25th of March...3 weeks later than was planned. Thanks to this, a birthday surprise was ruined.