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Zatu Games Reviews

4.8 Rating 34,363 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,363 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 1st May 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 29th April 2024

705

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three months ago, my parcel with a few games was stuck in the mail post office. Since then, Zatu Games has answered my requests to communicate with the post office twice (I could not do it due to delivery options) but did nothing. In our last communication, they even proposed that I resend the games I ordered, but It's been silent for a few weeks. After I wrote one more email - I received a response that they had sent me a replacement, but I didn't have anything in two weeks.”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that a replacement order has been created for you however I am very sorry to see this has not yet been despatched. Please get in touch with our customer service team and we can look to resolve this for you ASAP. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“Sorry but I have not gotten it yet”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“Paid and ordered the game on January 16th, with quoted delivery time January 21st. After a month the shipment is still “waiting to be exported”(?!?). Customer service extremely unhelpful and rude, my requests to either deliver the order or return my money have been ignored, after a while they simply stoped responding to polite e-mails. Below a screenshot of package tracking, 31 days after order has been placed. Reported to my credit card issuer for credit card fraud. Avoid at all costs.”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that we have responded to your emails and we are investigating this with the courier, as this was despatched with them on time. I apologise for the delays you have faced on this occasion and we are fully investigating this so we can resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“Never got my game. It's been almost 3 weeks. Paid for it though, of course...”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see from the tracking that a delivery has been attempted on 14/02/2024 and we expect them to reattempt this for you very shortly. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“Ordered brand new stock and recieved second hand items that where cracked and covered in scratches. Called up and was assured that if I ordered more they would make sure they where brand new in great condition. They sent me even worse ones the second that were supposed to be new but had old price tags on. I wish they would have just said on the phone or labelled them properly as now having to go out my way to return these items and wait to get my two lots of money back.”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“Always a bad service, I have never had an order go to plan. They do not put any protective packaging the protect the games then expect you to be find with the damages if they ever reply to your emails. Bad service, bad packaging and bad customer service, would give it a 0 if I could”

Posted 2 months ago

“Ordered something listed as "in stock" with "3+" listed, on Friday 26th January. This was not a pre-order, and it was not a "backorder". It remained listed as in stock for several days after my order. I received an email with an estimated delivery of 2nd Feb - 5th Feb. The 5th came and went. I asked them for more information about my order, like if it was actually in stock and if not when it would be. This message was ignored. I asked again at the end of last week. That message was also ignored. I tried. I contacted them twice, for an item they said they had in stock, that they said would get to me by the 5th. Clearly it wasn't in stock. That's frustrating. But worse than frustrating is just being outright ignored, several times. That's just unacceptable. This item was so that I could check the game out before backing a Kickstarter. I missed out on a discounted bundle because I fully expected Zatu to actually deliver what they said they would. Not only have they not, but they won't even tell me when I might get it. If you ignored my messages because you were worried I might cancel my order and you'd need to refund me, ignoring me to the point that I cancel my order anyway feels like a worse move.”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. I can see that we have responded to your two emails regarding this order however I apologise if these have not been received. Please do not hesitate to contact us by phone or using our livechat service if you believe this still requires a resolution. We hope you’ll give us another chance. Zatu Games

Posted 2 months ago

“Game was shipped in a box too small. The boardgame was forced into the too small shipping box, warping the shape of the box around the boardgame and scraping the color off the corners of the boardgame. One of the games corners had even burst out from its too tight shipping box and had been dented, presumably during the shipping, but this would have been avoided if the game was in a proper sized box. Add that on top of having virtually no packaging protection within the box. I was very upset to see the quality of delivery from this company.”

Posted 3 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 3 months ago

“Item not delivered”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 3 months ago

“Terrible company. Poor customer service as won’t reply to emails. Placed order which stated 3-5 working days but has not arrived. Was told it was at a different store and would receive email. Still no info on my order and company ignoring attempts to contact them. Asked for refund but since being ignored can’t get it. Scam company don’t waste your money.”

Posted 3 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 3 months ago

“Horrible experience, bought a board game and expansion. DHL got the wrong address, failed the delivery and returned it. Zatu support team claims it was delivered to me when it is as clear as day the package was sent to a different city than mine...”

Posted 3 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that our customer service team has arranged a replacement for you. We hope you'll give us another chance. Zatu Games

Posted 3 months ago

“After making me wait for 2 weeks, they now tell me that the process that they assured me had begun has not yet begun. If you can see they have recently had the same type of complaints. Do not fall for the high score in its evaluation, it is a thing of the past ”

Posted 3 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this and we do advise that it can take up to 10 working days to appear in your account. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 3 months ago

“Order stated 2 days delivery and I paid for express delivery to receive by Christmas. Never arrived so emailed and they refunded me the £1. 3 weeks later still no sign so I emailed and then they dispatched it. Horrible Customer services and false advertising”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 3 months ago

“20 days after the purchase has not been shipped, customer service does not reply not to solve, want to return but simply can not find the entrance, very much like a fraudulent company!”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; I can see that this was returned to us, and has been reshipped for you. Tracking suggests this has been delivered. We hope you’ll give us another chance. Zatu Games

Posted 3 months ago

“Awful. Placed a preorder, order released on 13th Jan, all my friends received theirs from different suppliers. I am still waiting, no one picks up the phone, no answer to emails.”

Posted 3 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 3 months ago

“Ordered over a week ago. Money taken from my account, no emails or contact at all and product not received. No response from 2 emails sent, called today to be told phone lines are closed today for staff training, what rubbish! Buy Cheap, Buy Twice is what they say isn't it.”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 3 months ago

“I order a escape room game and Nintendo switch controllers 6 weeks before Christmas and they didn't even turn up until 9th January after I had to message them how many times very disappointed considering they were meant to be Christmas presents”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 3 months ago

“They dont deliver on back order items. Do not wait around cuz they do not give you your item. I got my delivery date postponed from in may 2023 on 6 different occasions, I still have not received the item in January 2024. They keep saying 2 months, the truth is they dont have a product to sell. They just keep your money untill you are fed up and cancel the order.”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. Backorder items typically take up to two months to be fulfilled. However, in some rare cases, they can take longer to arrive with us. This can be down to various factors outside of our control. We aim to update the product page with the most up to date information as we receive this from our suppliers, and I apologise for the delays you experienced with your order. We hope you’ll give us another chance. Zatu Games

Posted 3 months ago

“No reply, refund or apology as yet for the 2 games out of 6 that were missing for my sister's Christmas present order”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that a reply was sent on 16/01/2024 for you. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 3 months ago

“The shipping is already a day late and shows no signs of arriving anytime soon”

Posted 3 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 3 months ago

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Zatu Games is rated 4.8 based on 34,363 reviews