Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,696 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came to Micasr.com after days of frustration with poor support elsewhere. To my surprise, they were the first team to fully understand my problem. They communicated consistently, took action, and delivered results. What they offered wasn’t simple support — it was a lifeline when I needed it most.”

Helpful Report

Posted 2 months ago

“I placed an order for 6 boardgames at once during black Friday sales. But kept getting an error on their website although payment proces went perfectly through my bank app (master card). My order was left on "awaiting payment" status, with no options for me to try and complete payment even though I wanted to. After 3 days of mailing back and forth with customer support, it saddens me to know that my order was cancelled and the problem couldn't be fixed in another way. I tried several times that Sunday to pay for the order, but getting those error on the website was out of my control. I've suggested ideas in order to still pay for what I ordered and therefore shown my good will, but I got no positive outcome in return. That Sunday I was tempted by the black Friday sales and made a mentionable order, but the error got in the way of getting a good deal. Now the deals ended and my order got cancelled, I'm left with a disappointed and sad feeling. This was not a great first introduction with the Zatu Games website to say the least.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share this detailed feedback. We’re very sorry to hear about the difficulty experienced when placing your Black Friday order, especially given the size of the order and your clear intention to complete the purchase. We appreciate how disappointing it must have been to encounter repeated errors on the website during a limited-time promotion. After reviewing the case, the payment attempts did not successfully process on our end, which meant the order remained in an “awaiting payment” status and could not be completed. We understand that this outcome was frustrating, particularly after your efforts to resolve the issue and your correspondence with the team over several days. Unfortunately, without a successful payment authorisation, we were unable to process the order or manually apply promotional pricing after the sale had ended. We’re sorry that this was your first experience with the website and that it did not reflect the smooth and reliable service we aim to provide. If you decide to shop with us again, our team is always here to help, and we hope to provide a much more positive experience in the future. Thank you, Team Zatu Games

Posted 2 months ago

“So disappointing... placed and order on the 12th November (3 items in stock). No despatch email only a email of confirmation. Phoned 3 times to be fobbed off with items in different storage locations, to then on the second call to be told the items coming in "5 parts" (how? why? its one kit that should be in same box...) third and final phone call, its now out of stock... well it wasn't when it was purchased almost 1 MONTH AGO!!!!!! .. getting a refund for said item...(awaiting it to hit my paypal..) I would avoid this company with a ten foot barge pole ! Not expecting this review to be posted as its rather damning... what a waste of time!!!”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share this feedback. We understand how frustrating it is to experience a delay after placing an order for items showing as in stock, and we are sorry for the inconvenience this has caused. In this case, the product encountered an unexpected issue during transfer, and the stock arrived to us damaged. This meant we were unable to dispatch the item as planned, and we appreciate how disappointing this must have been after waiting longer than expected. We also want to clarify that this product is a single kit, and at no point have we advised that it would arrive in “five parts.” We apologise for any confusion caused during your calls with the team, this is certainly not the level of clarity we aim to provide. As the stock could not be fulfilled due to the damage, a refund was arranged, and this will return to your PayPal account once processed by your payment provider. This cancellation, as well as the date of this review, was requested on 03/12/2025 and can take 1-5 working days to appear back in to your statement. We truly appreciate you taking the time to share your experience, and we’re sorry that this order did not meet expectations. If there is anything further we can assist with, please get in touch with us at team@zatu.co.uk with reference number 1371. Thank you, Team Zatu Games

Posted 2 months ago

“Received well over a month late. Chased them up for a refund and was told the item was on its way. However despite the long delay, I received the wrong product (An Armada starter box rather than the KoW starter). So exasperated I've given up with Zatu.”

Helpful Report

Posted 2 months ago

Hi There, Than you for taking the time to leave us this feedback. We understand how frustrating it is to receive the incorrect product after waiting for longer than expected. This is not the kind of service we aim to provide, and we apologize that this has happened. Our records show that we had mentioned that there was a stock issue with the product and our team were working hard to get this resolved for you, which has caused this delay. We also have not had any correspondance from yourself in regards to receiving an incorrect item. If this is the case please reach out to us at team@zatu.co.uk with reference number 10083723 and a member of our team will be happy to help resolve this matter for you. Thank you, Team Zatu Games

Posted 2 months ago

“my pakage was not deliverd now got to wait months for a refund zatu were not intrested and just tryed to fob me off had to start a charge back with my card provider”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re sorry to hear that you’ve experienced an issue with your delivery and we understand how frustrating this can be. Our records indicate that this was ordered on 04/11/2025 and dispatched on 05/11/2025, and marked as delivered on 06/11/2025. According to the courier, your parcel is marked as delivered, which means we do need to open a full investigation before we can issue any refund or replacement. This process is required so we can substantiate any claims where the delivery is disputed. We want to assure you that we were not trying to dismiss your concerns, and we are always willing to help resolve situations like this. While investigations can take some time dependant upon the courier, we aim to conclude them as quickly as possible. Thank you, Team Zatu Games

Posted 3 months ago

“I have never received an order the next day (usually within a week) but have come to live with that and accept it's often delays with royal mail. However, i have a recent order that is stretching my goodwill. Current order was placed 2 weeks ago. Estimated delivery was 6 to 13 days. Have passed estimated delivery and haven't heard anything.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re really sorry for the frustration this order has caused. Your order placed on 14/11/2025 was dispatched on 28/11/2025, and we recognise this means it left our warehouse after the original estimated delivery window of 20th–27th November. With the busy holiday season now in full swing, we are unfortunately experiencing some delays in processing and dispatching orders, and this has clearly impacted your delivery. We understand how disappointing it is when an order goes beyond the estimated timeframe, and we sincerely apologise for the inconvenience and lack of updates along the way. Please rest assured your parcel is now on its way, and we’re working hard to minimise delays as we move through the peak season. If you need any help tracking the order or have further concerns, our customer support team is here and happy to assist. Please reach out at team@zatu.co.uk with reference number 4283. Thank you for your patience, and we truly appreciate your continued support. Team Zatu Games

Posted 2 months ago

“Really poor service, I preordered a game which didn’t arrive on release date. I messaged them several times over a 6 month period which they told me it was a supplier fault. Then I happened to check the website one day and the item was being sold before my preorder was fulfilled. I complained and it shipped after my complaint, I didn’t get an apology or an acknowledgement that they had messed up several times. Will not be buying again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration caused, especially after waiting so long for a preorder. I’d like to give some clarity on what happened. There was an unexpected stock issue on the release date that affected all retailers, not just us. We didn’t receive our allocation until 14/11/2025, and your order was dispatched the following day on 15/11/2025. Because of the high demand and large volume of preorders, it took our team a few days to process and ship every order, but we did work strictly in date-of-purchase order to ensure fairness. I completely understand how it looked when you saw the product listed on the website, but items aren’t made available for general sale until all preorder stock is accounted for, your order was already in the queue awaiting dispatch at that point. Thank you again for your feedback. We’ll use it to improve how we communicate during release-day stock issues and high-demand periods. If there’s anything further we can help with, please feel free to reach out to us at team@zatu.co.uk with reference number 0953. Thank you, Team Zatu Games

Posted 3 months ago

“Not buying from here again as delivery is ridiculous and no information”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback, and we’re sorry to hear you were disappointed with your delivery experience. Our records show that your order had an estimated delivery window of 29/10/2025 to 04/11/2025, and we can see that it was delivered on 06/11/2025, and we apologise for this slight delay. Around the holiday season we experience a much higher volume of orders, which can unfortunately cause dispatch and delivery times to extend more than usual. We understand how frustrating it can be when a parcel arrives later than expected, and we’re continually working to improve communication and processing times during busy periods. Thank you for taking the time to share your experience, and if there’s anything else we can help with please reach out to us at team@zatu.co.uk with reference number 5976. Thank You, Team Zatu Games

Posted 3 months ago

“The worst experience anybody can have with a company they’re the absolute worst company ever I never received my Yugioh cards through the mail contacted them to help out once they said they would contact royal mail I already knew I was gonna get done over.. I’m still out 146£ I would recommend never buying from them literally toook my money and ran at this point..”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience, and we’re really sorry for the disappointment and inconvenience this situation has caused. We’ve looked into your order, and we can see that you first got in touch with us about the missing parcel on 03/11/2025. Our team opened an investigation with Royal Mail on 04/11/2025, which can take up to 14 days to complete. Once the investigation confirmed on 19/11/2025 that the parcel had unfortunately been lost in transit, a full refund was issued for your order. We completely understand how frustrating it is when a delivery doesn’t arrive, and we truly appreciate your patience while the investigation was carried out. Please know that we’re always here to help, and if you have any further questions please reach out to our customer service team at team@zatu.co.uk with reference number 2343, we’re more than happy to assist. Thank You, Team Zatu Games

Posted 3 months ago

“One of the worst online shops I have had experience of dealing with, after they sent me a package that I never requested, I had also stated several times prior to dispatch it wasn't something I had ordered, they looked into it their end said there was an error on their system and it shouldn't have been dispatched without payment and also noted it had been entered on their system 12 months previous,, however they decided to ship anyway ..... then to top it off after it was delivered and again I sent an email to highlight it was something I hadn't ordered only to be then told I had to post back with a completed returns form .... why would I share my personnel information on something I didn't order and why are Zatu sending unpaid products to people using their personnel data that's not been shared..... is that legal....then to top it off I'm greeted with a very threatening email why I've not returned something I've not ordered and how I have to pay for it.... Zatu should arrange collection and then ensure any unauthorised personnel data is removed from their system.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for taking the time to leave your review. We’re sorry to hear that you’ve found this experience frustrating, and we appreciate the opportunity to clarify what has happened. Our records indicate that our first correspondence received was on 05/11/2025, and no prior attempts to contact us were made. First, we fully acknowledge that the order was dispatched in error due to an internal system issue. Our team contacted you on 05/11/2025 to explain the situation and provided a free prepaid returns label, so you could return the item at no cost and without needing to share any payment information. You were not asked to pay for the return postage at any point. We followed up again on 15/11/2025 to reiterate the situation and to outline the relevant section of our Terms and Conditions, which apply when goods are accidentally shipped without payment. Specifically, our terms state that customers may either make payment for the goods or return them, and if the items are not returned or paid for, we may collect the goods from you at your expense. These terms exist solely to protect both customers and the business in rare cases where dispatch errors occur. To address your concerns regarding personal data: We do not use or share personal information other than for fulfilling orders and providing customer service. Details are only used internally to send the parcel that was mistakenly marked for dispatch and no unauthorised use or data sharing occurred. Upon request we will also delete personal data in line with GDPR requirements. We also want to reassure you that no threatening intent was meant in any communication. Our messages aimed only to explain the options available under our Terms and Conditions and to avoid inconvenience to you. We remain committed to resolving this as smoothly as possible. Please feel free to contact our support team at team@zatu.co.uk with reference number 8289 so we can assist you promptly. Thank you for your patience, and again, we’re sorry for the inconvenience caused. Team Zatu Games

Posted 3 months ago

“The items I ordered were missing most likely because they were not packed correctly. I am waiting for a so called investigation to be done. Very poor service from this company.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We’re very sorry to hear that your order arrived incomplete and understand how frustrating this must be. We’re currently investigating the issue in detail to determine whether the problem occurred during packing or in transit with Royal Mail. Once the investigation is complete, we’ll be in touch right away to update you and arrange a suitable resolution, which may include replacing the missing items if it’s found to be our error. We truly appreciate your patience and understanding while we work to resolve this for you. If there is anything specific you would like to discuss further, please don’t hesitate to reach out to us at team@zatu.co.uk with with reference 7669, and we’ll be more than happy to assist you. Warm regards, Team Zatu Games

Posted 3 months ago

“I am still waiting for my delivery and have found it difficult to any firm information from this company. They have not kept to the dates I was given and have not bothered to update me with new delivery date ! I am very disappointed with this company and have little confidence that my order will actually ever arrive !”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave this feedback. We’re very sorry for the inconvenience and frustration caused by this experience. Unfortunately, there was an error on our website that caused this item to appear as in stock, when it was actually available on backorder. Once we identified the issue, we explained the situation and clarified that backorders are confirmed orders placed with our suppliers. These usually arrive within two to three months, though occasionally they can take longer due to factors outside of our control. We completely understand your disappointment and, at your request, we have processed the cancellation and refund for your order. We truly appreciate your patience and understanding while we work to improve our systems and communication processes to prevent this from happening again. If you would like any further assistance regarding your order, please get in touch with us at team@zatu.co.uk with reference number 6114. Thank you, Team Zatu Games.

Posted 3 months ago

“The packaging was awful, in a huge box there was only a small piece of paper that offered no protection whatsoever. The puzzle box arrived damaged, as did the box for the Rock Hard 1977 insert, which thankfully didn't affect the contents. I haven't seen such poor packaging in a long time; it's unacceptable.”

Helpful Report

Posted 3 months ago

Hello Ricardo, We sincerely apologize for the unsatisfactory packaging experience you encountered with your order. Your feedback regarding the use of inadequate protective materials is important to us, and we acknowledge this oversight. We understand how disappointing it is to receive damaged items, and we assure you that we are actively working to improve our shipping and packaging procedures to prevent such incidents in the future. We are continuing to improve our shipping methods for international orders, as the long transit can cause damage to orders. Thank you for bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out to us at team@zatu.co.uk with reference number 0654. Warm regards, Team Zatu Games

Posted 3 months ago

“AS I said before I am not and never have been Ian Darby. All the Royal Mail info came to me and I couldn’t find a way to stop it or refer back to you. PLEASE check for the correct email for Ian Darby – I don’t even know whether Ian received your delivery.”

Helpful Report

Posted 3 months ago

“Completely in the dark about my order, no updates in months. Look elsewhere for your gaming needs.”

Helpful Report

Posted 3 months ago

Hello, After having investigated your order we can see that this item is currently a preorder, and unfortunately, our suppliers have not yet provided a confirmed release or shipping date. As soon as we receive any information, we’ll immediately update all preorder customers. We truly appreciate your patience and understanding, and we’re always happy to discuss your order directly if you’d like to reach out to our support team. We're really sorry to hear about your experience with your order and the lack of updates. It’s completely understandable to feel frustrated in this situation, and we appreciate you bringing this to our attention. We are working diligently to improve our communication processes to ensure our customers are kept informed about their orders. If there's anything specific you'd like to discuss or if you need assistance, please don't hesitate to contact us at team@zatu.co.uk with reference number 1524. We're here to help! Best wishes, Team Zatu Games

Posted 3 months ago

“My items have not yet been dispatched after nearly a week, despite no indication that there were any delays and all items showed as in stock when I ordered.”

Helpful Report

Posted 3 months ago

Hello, After having investigated your order, we can see that this order was placed on 19/10/2025 and dispatched by our warehouse team on the same day. Unfortunately we are unable to see any correspondence in regards to any concerns with this order. If you would like to get in touch with us regarding this order please email us at team@zatu.co.uk with reference number 8922. Thank you, Team Zatu Games

Posted 3 months ago

“Scammers ordered original 171 piece Chelsea FC 3D stadium puzzle and go 158 piece made in china counterfeit see pictures, avoid this company”

Helpful Report

Posted 3 months ago

Hello We’re very sorry for the confusion and disappointment regarding your order. The original publisher of the Chelsea FC 3D Stadium Puzzle, Nanostad, unfortunately went bankrupt. Production of these puzzles has since been taken over by University Games, and is licensed by Paul Lamond Games whom distribute the official versions. The puzzle you received is not counterfeit. It’s the current official edition produced under the new publisher. The updated version contains 158 pieces instead of 171 due to changes made during the transition in manufacturing, but it remains an officially licensed Chelsea FC product. We completely understand how this change might have caused concern, and we appreciate you bringing it to our attention. Thank You, Team Zatu Games

Posted 3 months ago

“I ordered this game October 2021. I received a shipping notice October 2025. Four years later. No communication between those times. I do not even live at that address anymore. My kid doesn't even play that game anymore. The solution customer service gave me was, oh… we will ship it back to you if it gets returned to us. Unbelievable.”

Helpful Report

Posted 4 months ago

Hello Lindsay, We are truly sorry to hear about the long wait regarding your backorder. This is certainly not the experience we want for our customers. We understand your frustration with the time elapsed since your order and the complications it has caused. Our records indicate that we have received correspondence from yourself stating that you no longer live at the address with no other information. Our team have since offered to reship this to an updated address for you should the delivery not arrive with you and get returned back to us. As of 30/10/25 we have not had a response regarding how you wish to proceed. After investigating further we can see that we have had no request for an updated address or for cancellation of the backorder item. As such we have fulfilled and dispatched the order in line with our backorder policy. If you would prefer to have a refund for this item once this arrives back with us we can arrange for this as well. If you have any further concerns or need assistance, please reach out to us at team@zatu.co.uk with reference number 9104. Warm regards, Team Zatu Games

Posted 3 months ago

“I paid more than 20 euros for shipping, expected delivery date Monday 27th, it's Wednesday 29th and nothing has arrived, the courier you use for deliveries is rubbish”

Helpful Report

Posted 4 months ago

Hello Andrea, Thank you for your feedback regarding the shipping issues you've encountered. We are sorry that your order hasn't arrived within the expected timeframe. We understand how frustrating it can be when deliveries don’t go as planned. Our records indicate that this was ordered on 20/10/25 and dispatched by our warehouse team on 21/10/25. The tracking indicates that a delivery was attempted on 28/10/25 but no one was available to sign for the delivery. Unfortunately, we have seen that some couriers are experiencing unexpected delays that are out of our control, especially for international deliveries. We are continuously monitoring these situations and working with them to improve our service. If there’s anything else we can assist you with, please don’t hesitate to reach out to us at team@zatu.co.uk with reference number 1221. Warm regards, Team Zatu Games

Posted 3 months ago

“I havn’t recived my order”

Helpful Report

Posted 4 months ago

Hello there, After having investigated your order, we can see that this was placed on 08/10/2025, and this was dispatched on 08/10/2025. Unfortunately many couriers are facing delays with deliveries to Israel due to the ongoing conflict. You can find more information on this here: https://www.royalmail.com/international-incident-bulletin We are continuing to investigate this with them and we have been assured that your parcel is still on the way despite these delays. We apologise for any inconvenience this may cause. If you need any further assistance with this order, please email us at team@zatu.co.uk with reference number 1847. Thank you, Team Zatu games

Posted 4 months ago

Zatu Games is rated 4.8 based on 46,696 reviews