Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,074 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apparently structural damage is classed as acceptable for b-grade outlet items, which are usually not eligible for a refund. I tried to dispute this but the customer service team claims a large, structural puncture hole in the front of the box (out of which pieces will fall) still only counts as a perfectly acceptable b-grade ‘cosmetic’ ‘tear’. I will never order from this company again”

Helpful Report

Posted 3 months ago

“Order am item in January and 6 months later it has yet to come. Right after I ordered it, it went out of stock so I assumed I got the last one. A few days after the arrival date I emailed them trying to get info on my package. They were great with customer service and replied saying as soon as they get it back in stock it’d be sent out. Periodicity throughout the next 5 months I was in contact trying to get information on it and they replied. I was VERY patient with this item because it meant a lot to the person I bought it for. The last time I emailed them (a week ago), I asked for a refund. Now suddenly they can’t respond and I go through a long debacle with my bank just for them to say the purchase was too long ago and they can’t do anything. So basically all the time and effort I put into this $20 toy wouldn’t even be worth it if it was $100 toy. Overall I’m just tired of it and say but at your own risk.”

Helpful Report

Posted 3 months ago

“Really disappointed with this company. I ordered two games on March 25th for my husband’s birthday. One item was on back order (fair enough), but when the estimated two months passed with no update, I had to contact them myself. I got vague replies and no clear timeline. I then asked for the item that was in stock to be shipped and was told I’d have to pay more for separate shipping. I paid the extra fee through their link and received confirmation—but still nothing arrived. When I chased again, I was told they couldn't see the payment, even though I’ve provided proof it was taken. Customer service has been consistently unhelpful, and I feel completely in the dark about my order. I’ve spent time and money chasing something that should’ve been simple. At this point, I honestly don’t know if I’ll ever receive what I paid for.”

Helpful Report

Posted 3 months ago

“Arrived very late”

Helpful Report

Posted 3 months ago

“DO NOT BUY HERE! I placed two orders – a preorder and a backorder – and in both cases, the estimated shipping dates on the product pages were not met. After reaching out via email, I was told the delays were due to supplier issues. I replied for further clarification but received no follow-up. I then had to chase them through live chat, where again, no useful updates were given, though I must say, in the age of AI, I appreciated that at least I managed to speak to a human… What’s most disappointing is the lack of accountability or even a gesture of goodwill. No updates, no reassurance, and certainly no compensation.”

Helpful Report

Posted 3 months ago

“They took my money but have not dispatched an IN STOCK game that I ordered two months ago. They have not even contacted me about it in the last month. A truly awful company.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We sincerely apologize for the delay in dispatching your order. This is not the level of service we strive for, and we appreciate you bringing this to our attention. Please contact our customer support team so we can resolve this matter for you. Warm regards, Team Zatu Games

Posted 3 months ago

“It has been 2 weeks that I haven’t received my order. It seems that 1 stars review are the same as me. Some are more than a month that the customer doesn’t even received the order.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We understand how important it is to receive your orders promptly and appreciate you bringing this to our attention. Please reach out to our customer support team for assistance, and we’ll do our best to help resolve the issue. Warm regards, Team Zatu Games

Posted 3 months ago

“Received a damaged core rulebook that was listed as mint.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re truly sorry to hear that the core rulebook arrived damaged instead of in mint condition as expected. This is not the standard we aim to uphold. Please reach out to our customer support team so we can address this issue and resolve this for you. Warm regards, Team Zatu Games

Posted 3 months ago

“We ordered the Mardu Commander from Zatu in March, one month before the release date which was April. It was a birthday gift for May. Not only did the deck never arrive, their communications are truly awful. Its almost July and we have received neither a refund nor a deck. Now its not possible for us to buy this deck and it has shot up in price from when we purchased it from Zatu. I won't be buying from them again. PLEASE REPLY TO OUR EMAILS AND RESOLVE THIS ISSUE ASAP.”

Helpful Report

Posted 3 months ago

Thank you for sharing your concerns. We wholeheartedly apologize for the experience you've had with your order. This is not the standard we aim for, and we understand how frustrating this situation must be for you. Please reach out to our customer support team so we can swiftly address this issue and find a resolution that works for you. Best wishes, Team Zatu Games

Posted 3 months ago

“They do not process cancellations and refund correctly at all. It takes a long time for them to even initiate any cancellation and refund even after acknowledging it. Avoid.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We sincerely apologize for the difficulties you've encountered with the cancellation and refund process. This is not the standard of service we strive to achieve, and we appreciate you sharing your experience with us. Please reach out to our customer support team so we can better assist you and resolve your concerns. Warm wishes, Team Zatu Games

Posted 3 months ago

“Disappointing customer service. No dispatch information after 1 week only to find that there was a system issue. No apology or compensation at all after raising a formal complaint.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. Please reach out to our customer support team, as we would like to ensure your concerns are properly addressed. Warm regards, Team Zatu Games

Posted 3 months ago

“Be wary of delivery dates. I paid for 48-hour shipping and had an expected delivery of 3 days after the order. A week later and the item still wasn't shipped. Reach out to customer services to be told it's in an external storage facility and they are chasing up the shipping. Incredibly misleading and frustrating. I was basically just told to keep waiting even though the website initially said it would be delivered within 2 days. Would not order from here again.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We apologize for the confusion regarding your delivery. We understand how frustrating it is not to receive your order as expected, and we’re sorry for any inconvenience this has caused. Our team is always here to assist you, and we encourage you to reach out to customer support for further assistance. We value your feedback and will work to improve our processes moving forward. Warm regards, Team Zatu Games

Posted 3 months ago

“I ordered a game for royal mail 48 hour delivery on a monday. The estimated delivery date given was thursday/friday. On Saturday I still didnt receive my game, so I contacted Zatu on messenger as their chat was not open. I was told that was still on its way from an external site and to wait another 3-5 working days. I had paid for 48 hour delivery, so requested refund on this only to be told that its not guaranteed and to wait. I then contacted them again the following monday, to be told its on back order - not what the first person told me. Ive cancelled my order and now have to wait another 5-10 working days for a refund. Awful service. Would not recommend buying from here!”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience with us. We sincerely apologize for the delays and any frustration they may have caused. We're committed to improving our service and appreciate your feedback. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards, Team Zatu Games

Posted 3 months ago

“I would give zero stars if I could, but I can't. The package arrived LATER than expected, and when it did, it was not in shrink (I did pay for a new copy) and the box damage was unacceptable. For such an expensive board game ($67USD), plus $23S&H, I expected to get a new game in good condition. Adding pics of box damage.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We genuinely apologize for the inconvenience you faced with your order. Some products no longer arrive to us in cellophane, as manufacturers do their bit to help the environment. Your concerns regarding any damaged items are important to us, and we’d love the opportunity to assist in resolving this for you. Please get in touch with our customer support team so we can assist you further. Warm regards, Team Zatu Games

Posted 3 months ago

“The item arrived damaged”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re really sorry to hear that your item arrived damaged. Please reach out to our customer support team as soon as possible, and we’ll do everything we can to help resolve this issue for you. Warm regards, Team Zatu Games

Posted 3 months ago

“Scam! Never received my order!”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're truly sorry to hear about the issues you've faced with your order. It’s important to us that you have a positive experience, so we encourage you to reach out to our customer support team for assistance. We appreciate your understanding and patience as we work to resolve this matter. Best wishes, Team Zatu Games

Posted 3 months ago

“It never arrived.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're truly sorry to hear that your order has not arrived. Your experience is important to us, and we would like to help resolve this issue. Please contact our customer support team, and we will do everything we can to assist you. We appreciate your understanding in this matter. Warm regards, Team Zatu Games

Posted 4 months ago

“I ordered a game as a gift, when I needed it by a specific date. Great -- expected delivery time span was well within the range. But, the package has still not yet arrived and their customer service was very apathetic and said they couldn't guarentee delivery times and they have no way of knowing when I should get it. BTW, the tracking said the item hasn't even left the UK yet -- so any chance I'll get this within a reasonable time frame is moot. I will not be ordering from ZATU again -- at least other big retailers know how to deliver with the timeframe they say they will.”

Helpful Report

Posted 4 months ago

Thank you for sharing your concerns. We're truly sorry to hear about the issues you've encountered with your order and our customer service. Your experience matters to us, and we will use your feedback to improve our processes. Please know that we’re here to help, and we appreciate your understanding during this time. Warm regards, Team Zatu Games

Posted 4 months ago

“Kept waiting for six months for an order when it was clearly stated that the items were in stock. Eventually I cancelled the order except for 2 items they had in stock. Having moved house during the wait I updated my address in my account. They delivered to my old address and then said it was my fault for not changing the address on the order. Shocking customer services. Avoid”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We sincerely apologize for the inconvenience you've faced with your order and the delivery issues. Your experience is vital to us, and we aim to resolve any concerns you may have. Please reach out to our customer support team, and we'll do our best to assist you moving forward. Best wishes, Team Zatu Games

Posted 4 months ago

“The game was shipped in a box that was 3-4 times too big without any padding. As a result the gamebox is heavily dented in all corners and even ripped in one corner.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We sincerely apologize for the condition in which your game was delivered. Your experience is important to us, and we are actively working to improve our packaging standards. Please reach out to our customer support team, and we will do our best to resolve this issue for you. We appreciate your understanding and hope to serve you better in the future. Best wishes, Team Zatu Games

Posted 4 months ago

Zatu Games is rated 4.8 based on 44,074 reviews