Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,048 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 1st October 2025

888

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailing me to pester for a review just makes me very likely to not purchase from you again.”

Helpful Report

Posted 4 months ago

Thank you for sharing your thoughts. We truly apologize for any frustration our follow-up may have caused. Our intention is to ensure our customers feel valued, and we appreciate your feedback on this matter. If there's anything further we can do to improve your experience, please don't hesitate to reach out. Warm regards, Team Zatu Games

Posted 4 months ago

“The website takes ages to load and they have always "offers" on every product, but actually it's just the normal price that other shops also have. The delivery is quite expensive and you can't buy a bunch of games to get free delivery (I believe? I didn't find the option though). The website is also clunky to use and provides misinformation about products that are going to be in stock, but they actually never get back again.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We truly apologize for the issues you've encountered with our website and delivery options. Your comments are valuable, and we are constantly working to enhance our service to ensure a smoother experience. Please reach out to our customer support team if you'd like assistance regarding any specific concerns. Warm regards, Team Zatu Games

Posted 4 months ago

“I still haven’t received my order. What’s its status? Are you still going to deliver it, or am I being ripped off?”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re truly sorry to hear that you haven’t received your order yet. We understand how frustrating this must be, and we’d like to assist you in resolving this matter. Please reach out to our customer support team so we can provide you with an update. Your satisfaction is very important to us. Best wishes, Team Zatu Games

Posted 4 months ago

“Not Zatu's fault but I purchased an e-raptor insert for Food Chain Magnate. It arrived well packed and promptly but the laser cut has been distorted so the tabs and slots for the bases and walls don't align. The error is no just a whisker out, either the bases have been stretched of the walls shrunk. As a result it can't be fixed with a trim with a scalpel and none of it fits together at all. Looks like something corrupted the file for this batch of laser cuts. Waiting for feedback from Zatu and e-raptor. In the meantime-AVOID.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We're sorry to hear about the issues you've encountered with the e-raptor insert. We encourage you to follow up with our customer support team for further assistance. Your satisfaction is important to us, and we appreciate your understanding as we work through this. Best wishes, Team Zatu Games

Posted 4 months ago

“3 Out of 5 games came damaged. Still waiting for customer support. Will correct my review if they resolve my issue accordingly.”

Helpful Report

Posted 4 months ago

“Thank you”

Helpful Report

Posted 4 months ago

“I have placed 2 orders of The Amazing Spider-Man essential on back order in December and I have not heard anything from this company very poor communication and I can't even get ahold of them.”

Helpful Report

Posted 4 months ago

“Ended up having to cancel my order as a month after the product release date they still wouldn't even tell me when my order wound be delivered, and only told me there was a delay at all when I chased them. Never had an issue with them in the past but won't be using them again.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. Your experience is important to us, and we are committed to improving our service. Please feel free to reach out to our customer support team so we can assist you further. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Posted 4 months ago

“The delivery with parcelforce is absoltely horrendous, I still have not recieved the order”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re really sorry to hear about the issues you’ve faced with your delivery. Your experience is important to us, and we want to help resolve this as quickly as possible. Please reach out to our customer support team so we can assist you further. We appreciate your patience during this time.

Posted 4 months ago

“At the moment it's almost impossible to shop hear. 10-20 second delays each time you select and item to either browse or add to your basket. Want to peruse items for purchase? Better put aside an hour or two. C'mon Zatu, sort it out!”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're really sorry to hear about the delays you've been experiencing while shopping on our site. Your experience is important to us, and we want to make improvements. Please reach out to our support team so we can help resolve this issue for you. We appreciate your patience as we work to enhance your shopping experience.

Posted 4 months ago

“Your company is a joke. I ordered Cyclades Minis which were supposed to be 29 of them. Instead I have received only 15. Your description on a day of purchasing minis was quite different from the one that is written right now. You decieved many buyers. Shame ofyou !!!!!!”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We want to ensure our customers have accurate expectations when purchasing. Please contact our customer service team so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience.

Posted 4 months ago

“Didn't send out my order and didn't reply to my requests for information about my order. I have been waiting months, and have finally decided to simply cancel the order. Absolute s***show of a store.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're truly sorry to hear about your experience with your order. Please reach out to our customer support team so we can address your concerns and work towards a resolution. We appreciate your patience as we try to improve your experience with us.

Posted 4 months ago

“Ordered from Zatu in August 2024, an item in my order said it was out of stock, expected restock 01/09/2024. It's now May 2025, I've still not received a single item from my order, even though they took payment when I placed the order. Despite having contacted Zatu a few times about this, I always get the same response - we'll send it when we have it, don't bother us about this. Really not acceptable. If you took payment, do a better job to source it, or at least send the rest of the order. If you won't do that, don't take payment until you send the order out.”

Helpful Report

Posted 5 months ago

Thank you for your review. We sincerely apologize for the frustration you've experienced with your order. Please reach out to our support team, and we'll do our utmost to assist you in resolving this matter. Your experience is important to us, and we appreciate your patience as we work to improve our service.

Posted 4 months ago

“Ordered, they didn't deliver. Emailed, no answer. I called, got lied to. Called twice more, more lies. Escalated to a manager with a follow up email. Then I get told they haven't shipped my order because they sold out (was in stock when I bought it), and instead of being honest about it, they lied nonstop about it. I don't recommend, still don't have my order”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We sincerely apologize for the inconvenience you've encountered regarding your order. Please reach out to our customer service team so we can address this matter and work towards a resolution. Your experience is important to us, and we appreciate your patience.

Posted 5 months ago

“I ordered an item, it took them 2 weeks to sort it out, I got no updates and constantly I had to keep chasing them up for updates, eventually I cancelled the item as there had been no updates a few days later they said it was ready for dispatch, I didn't want it at this point and refused the delivery as I purchased it elsewhere, they refunded me but not fully. and won't even acknowledge how bad the service was. Avoid if you don't want a headache.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re genuinely sorry to hear about your experience with your order. We strive to improve our service, and your input will help us do that. If you would like further assistance, please feel free to reach out to our customer service team. We’re here to help!

Posted 5 months ago

“I ordered two items. One was out of stock. The expected delivery time was changed and I was not notified. I had to contact customer service to check if there was an update myself. They told me that the item was no longer available and that I would get a refund. Then I replied immediately that I want to cancel the entire order. However, the remaining item was shipped anyway, which cost me twice the shipping cost of the shipped item. In addition, the shipped item became cheaper in the meantime on their website, but this did not affect my price.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're truly sorry to hear about the issues you've faced with your order. We always aim to fulfil any request regarding an order. Your experience is important to us, and we appreciate your understanding. If you require any further assistance, please visit our Terms & Conditions, or contact a member of our customer service team.

Posted 5 months ago

“Normally would be 5 stars but received a faulty item and trying to get it sorted. I was told to contact the manufacturer, I did, they told me to contact zatu, I did then after 3 more emails I haven't got a response from zatu and I am now trying to get the game manufacturer to sort out the issue with zatu. A month later and still nothing has been sorted.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re truly sorry to hear about the difficulties you’ve faced in getting your issue resolved. Please reach out to our customer service team directly, and we'll do our best to assist you in getting this resolved. Your experience matters to us, and we’re here to help!

Posted 5 months ago

“I made a preorder. They've been holding my money for more than a month and then just done full refund. Then I asked why, they responded that they had send me one email asking to send my ID, proof of address (fraud prevention) or use different payment method. I haven't noticed this email, my bad obviously, but I can't believe it's normal for online shop to ask user to send ID for an order that is worth ~100eur, this really looks fishy and amateur. And they don't make this clear before making an order! What is more, there is no information in their website about order status being OnHold or something, also not a single reminder email/nothing was sent. Conclusion: waited so long for new stuff and in the end got nothing and even lost 4eur for currency exchange...”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We sincerely apologize for the frustration you've experienced with your preorder. We understand that it can be disappointing to have your order delayed and then refunded, and we appreciate your concerns regarding our verification processes. While we do our best to prevent fraud and ensure a safe transaction, we recognize the importance of clear communication. Your comments will help us improve and we encourage you to reach out to our customer service team if you have any further questions or concerns. Your experience is important to us, and we’re here to help!

Posted 5 months ago

“Price is higher compared to the shops from my country. Brexit is the dumbest and stupidest thing that your country could do. After 4 weeks I still don't have the products. The customs ask me to present stupid papers. I'll never order from UK any product!!! Ever! Good luck outside EU!”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re truly sorry to hear about the challenges you’ve faced with customs and the delays in receiving your order. We understand that this situation can be frustrating, especially with the current customs requirements. Your experience is important to us, and we recommend reaching out to our customer service team for assistance and support. We're here to help!

Posted 5 months ago

“I like this games but Zatu spammed multiple emails asking to writw a review. Since they insist so much this is what I do now... I have never given consent to such emails”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're genuinely sorry to hear that our emails became an inconvenience for you. We appreciate your input and want to assure you that your concerns are important to us. If you have any questions or further concerns about our communications, please don't hesitate to reach out. We're here to help!

Posted 5 months ago

Zatu Games is rated 4.8 based on 44,048 reviews