Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“Product never arrived, and I received no follow up service despite contacting through email and on-site contact form. Would not recommend.”

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Posted 2 years ago

“Didn't ship my item for over a week. Didn't contact me to update or explain why, only after I called to enquire where my item was was I told. Item delivered well after the estimated date and my games night as a result”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Placed a pre-order. Zatu failed to supply the pre-order. Then Zatu refused to refund the order wanting to still send me the low value items I had ordered from them to go with my pre-order (which I would now not have) whilst charging me full shipping costs! Absolute scandal of a company.”

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Posted 2 years ago

Hello, Thank you for your feedback. I've just taken a look at your order and can see that it was despatched on 6th of April, and as you highlighted an issue with us, we opened an investigation. We will be in touch with the result of the investigation and hopefully we can sort things from there. Have a nice day Zatu Games

Posted 2 years ago

“Ordered an item which took a week to arrive despite paying for 2 day royal mail service I understand bank holiday delays however my request for refunded postage was ignored. Item was great service was not”

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Posted 2 years ago

Thank you for your feedback. We are pleased to hear that you are happy with your item and we hope you will give us another chance in the future. Have a lovely day, Zatu Games

Posted 2 years ago

“I still did not receive my order, you better to some checks before sending review forms”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“The reputation of this company has fast gone down the pan, to the extent that it is the butt of jokes in board-gaming circles. Orders just dont turn up without notification or explanation.”

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Posted 2 years ago

“Paid for TRACKED 24 they sent it TRACKED 48 so i didn’t receive in time for a birthday gift. Ignored ALL my messages asking for my refund of my postage. Highly recommend SHOPPING ELSEWHERE with better customer service and that provides you what you pay for”

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Posted 2 years ago

Hello, We are sorry to hear about the troubles you have had with your order. I have taken a look and can see the service you paid for was Royal Mail 48 Tracked. We are sorry that you are not happy with our services. Best wishes, Zatu Games

Posted 2 years ago

“One of the products i bought was not delivered”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the issues you have with not receiving an item you ordered. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“If you want to place an order on backorder for the following to happen: 1. The order isn't even tracked/recorded/doesn't show up under "My Orders" on the site 2. Get ZERO update from anyone/anywhere regarding the order and be left wondering for going on 9 months.. and who knows how much longer.... then this is the company for you. To repeat, 9 months and no package, no update, no sign the order exists, but at least I have the confirmation email....”

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Posted 2 years ago

Thank you for your honest feedback. Sometimes our restock/backorder orders can take a while to get into our warehouse as the supplier may have them out of print for a while. Unfortunately we are unable to update everyone who has placed a backorder unless requested. We hope the rest of our services are of the best standards for you. Zatu Games

Posted 2 years ago

“Utter rubbish. Ordered didn’t arrive, can’t refund or replace.”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“My package was left outside my flat without my consent and was stolen before I could get home, I have tried to contact zatu to arrange a replacement and have received no response”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. You can also message us on Facebook and one of us will be happy to help. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“I placed an order with Zatu over a week ago and paid for faster delivery to fit in with my work schedule, however I still haven't received my goods and when I asked for a refund on my shipping, all I was offered was the difference between the fast delivery cost and the normal priced shipping cost. After this insult of an offer I decided I no longer wanted my order and have asked for a full refund of both goods and shipping and I am awaiting confirmation that this is happening. Overall a really bad experience.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that this was not fulfilled on the delivery side of things on this occasion. We will Investigate this with our team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

“Avoid this company, as they have poor customer service. If your order is not delivered, please be aware that Zatu will not take responsibility for their choice of courier failing. It is a nightmare to find a lost parcel with Yodel. If you use PayPal, you might be able to get your money back.”

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Posted 2 years ago

Hello, I am deeply sorry to hear that you are unhappy with the services we provide. Do feel free to contact us on our customer services email to discuss this further with us. Unfortunately, there are certain protocols and guidelines that we must stick to as a company. We are always trying our best to provide the best services to our amazing customers, and we are sorry to hear you are not happy at this time. Have a nice day, Zatu Games

Posted 2 years ago

“I ordered the game as a gift and chose a delivery date of 15 March. I expected to receive it on time. Instead, I received it on 17 March. No one informed me about the delay in delivery. After two(!) letters to support, I was told that your game will be delivered tomorrow. Terrible service and no apology - no letter, much less a discount voucher. Next time I'm going to choose another shop.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

“Twice I’ve been too the shop in Bowthorpe and it’s been closed when clearly the store opening times are on the door nothing on the door to say it was closed all day standing around waiting waste of time and fuel”

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Posted 2 years ago

Hello, We really appreciate your feedback and are sorry to hear that on both occasions the shop wasn't open. We are open Wednesday, Friday and Saturday every week 8:30am to 5:00pm. There is also a sign on the door to confirm this. We hope to see you at the shop soon. Zatu Games

Posted 2 years ago

“I've been buying games from Zatu for years and they've always been amazing for price and service. But recently something has gone wrong. My last three orders have been delayed (two of them eventually cancelled when I got bored of waiting). That combined with the fact that their prices have crept up over the last few months means that they are no longer competitive in that domain either. A real shame... I've spent hundreds (maybe thousands?) of pounds with this company over the last few years and it's now very unlikely I'll be going back.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced recently. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Had to cancel my order, as one of the items I ordered was coming from another warehouse and wouldn't arrive on time. I was never told, I only found out as I rung them every day to find out when my order was going to be dispatched. First I was told the product would arrive at their warehouse on Wednesday, then Thursday and now (Friday) I've been told it won't be at their warehouse till Monday, which is no use when it's for a birthday on Sunday.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“I’m still waiting for the game I ordered for my grandson which means my grandson is up set , as it’s his birthday present..haven’t received a tracking number either it’s been 5 days today still waiting...”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Really poor all round, placed two orders, no contact or delivery, waited upwards of 4 months, still nothing, when I called they were friendly but just kept telling me my order would be coming shortly, finally got fed up and cancelled, was told to wait between 3-5 working days for my refund, said refund still hasn’t surfaced, I called up to check on it and they said it would be in today, surprisingly it still is not. Had friends also wait months for their orders, personally I will never use them again. If you don’t have the stock and have no idea when you’re getting the stock you shouldn’t be advertising products and taking peoples money.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 2 years ago

“I never received my order it’s been months. No one bothered to contact me about anything and I’m forced to take the loss.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews