Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“I cant review your services yet i havent receive my parcel.”

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Wrong order received”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. PI can see that a free returns label has been sent, and a full refund or replacement will be issued once this has been processed by our returns team. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Absolute terrible customer service! My delivery status is the same for 11 days , something is wrong with Royal Mail , but I had to find out myself. No communication or even an apology for the delay . Mind you I paid 15 pounds for delivery. Had to send them 3 emails and even on Instagram just to get the same automated answer that they're sorry. No compensation , no nothing. I tried even calling(I'm from another country) and no one is answering their phones. Still I don't know where my order is, when will it come or anything really. First time ordering , and it's safe to say it will be the last. Just a terrible experience overall and I'm just hoping to get the stuff I paid for at this point. Do your job better or I'll be talking to the local authorities.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Paid for 48 hour delivery took 2 emails and almost 3 weeks to arrive. Won't be shopping here again.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“As much as I am very happy to receive my games with no issue, I am overcharged and I was neither get refunded nor given a valid gift card. I sent several emails to find a solution this email but Zatu Team never paid attention to my problem. Long story short, I was charged more than 10 pounds and hopefully I can be refunded or given a valid gift card.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that a giftcard has been sent via email, and this should be in your inbox. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I guess that it is an automatic email sent out asking for a review. Would be extremely rude and disrespectful if otherwise. It is well over a month since I placed my order and I still have not received my item (not a restock item) customer support employees have been polite and quick to answer my emails, but this is just ridiculous.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Lack of customer support, the order is not shipped yet (10th or 11th day after the purchase). Sadly this is the 1st time I had an issue with Zatu, I hope it wont repeat.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that this order was despatched from our warehouse on 11/01/2023, and should soon be with you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered and paid for the Zatu Games before December 2021 and only received them in January 2023.For this reason I am unable to give this product a good review.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that this order was for a restock item; while we typically aim to fulfil restock orders within a few months, this can take longer in some instances due to reasons outside of our control. I am happy to hear that you have finally received your order, and we will be working with our suppliers to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Absolute worst customer service ! My order has been stuck in the same status for 9 days . No one contacted me about any delays or offered some kind of information about where my stuff are ! Had to send 3 emails and Dm on Instagram to get the same automated answer that’s just a fake apology without telling me where is my stuff and when I’ll get them . No compensation for the delivery fees I paid no one answering the phones . Just a bad bad way to handle customers !”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I’ve ordered a lot from zatu and never had a problem but I ordered something and paid for express delivery and it did not come on time I called to ask about getting the delivery refunded they flat out said no so I’m just letting everyone know don’t pay any extra for delivery”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this order was placed on our standard shipping service, however I apologise for any delays you faced. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Didn’t come for 2 weeks after arrival date and wasn’t even the ps5 with the game like I had ordered! zatu games I will never be ordering from yous again!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an Investigation into this issue has been raised with our warehouse team, and we aim to resolve this for you as quickly as possible. I apologise for the Inconvenience that has been caused on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My order has completely failed to arrive a month after it was ordered. I chased this up with Zatu who said they'll contact the PO and they will get back to me soon. A week went by and still no order and I heard nothing from Zatu. Contact them after a full month asking for a refund which is my legal right. Zatu ignored my request and just they hope the PO delivers it soon. And that they will look into it and get back to me 'soon'. Have responded again to ask for my refund by 20th January 2023 or a formal complaint of misconduct will be raised.”

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Posted 2 years ago

“This purchase of three Tales of Aria decks Flesh and Blood for £22.49 was 5 stars, but the next purchase I'm having problems with is therefore 1 star. My last order was four Monarch Flesh and Blood blitz decks for £30.19. They only sent me one deck. I made the complaint on the 11th of January, on the 12th of January they said they would investigate and asked to wait 48 hours. Since then, six days have passed and they don't answer me anymore. I'm quite concerned about the lack of responses and the loss of buying four decks and only receiving one.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order, and for the delays in our Investigation into this issue. I can see that this has been passed to our replacements team, and an order for the missing items will be despatched as quickly as possible for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Never received my item, only partial refund was sent, my request to send the full refund remained unanswered.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Twice I've ordered a game from this company and twice it arrived in a box almost the same size as the game and obviously with no protection around. One was quite damaged and they were difficult to reimburse me and I only got 50% of the price and they didn't include the expeditions fees (as they promised in the first place). Avoid this company, they are crooks.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still waiting for my item ordered 14/12 (international tracked) to leave the UK. It took 3 weeks for them to take the item to the post office, and after that no movement, nothing. I would not recommend as customer service only gives me a it’s on its way message asking me to wait. NEVER AGAIN.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that these delays have impacted your order on this occasion. We are working closely with the courier to ensure all orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Even though I have contacted them about not receiving my parcel they have made no effort to reply or help. I'm really frustrated because I've wasted £30 on a gift that's not turned up.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has been delivered and I can see that a reply was sent ton your email informing you of this. Please do not hesitate to contact us again If you have any further concerns, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I emailed them several times trying to get assistance but no one would email me back.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced. Having looked into this, I can see that we have sent replies to your email enquiries, and I apologise if these have not been received. Please get in contact with our customer services team again If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Delivery was fast and price was nice but sadly game came damaged”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Talk too long to dispatched”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews