Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,941 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,941 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 22nd October 2026

927

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service from the Zatu team.”

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Posted 2 months ago

“As expected in good packaging”

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Posted 2 months ago

“Game arrived as stated and well packaged.”

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Posted 2 months ago

“Very poor service. The day the package was supposed to arrive, I had to leave due to an emergency, and when it was delivered I was not at home. Instead of making a second try, or leaving it somewhere I could pick it up, they just returned it to the sender without any further notice. Does it seems normal? I am trying by all means to avoid it but there is no way. I just hope they are kind enough to refund me the money.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re sorry to hear about the difficulty with the delivery. Once an international parcel reaches its destination country, delivery attempts and local collection arrangements are handled by the local delivery partner. Unfortunately, we do not have control over whether they make a further delivery attempt or return the parcel to us after an unsuccessful delivery. If the parcel is returned to us, we will of course process the appropriate refund once it has been received back at our warehouse. We’re sorry for the inconvenience caused by the local delivery process. If you do require any further assistance or clarification with your order, please contact us on team@zatu.co.uk using reference number 4588 and a member of the team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Since finding Zatu games I've stopped buying my board games anywhere else, they always have what I'm looking for, at a great price and offer incredibly fast shipping which is important for an impatient, spontaneous "I want that right now" person like me. Really appreciate the fast delivery and generous prices!”

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Posted 2 months ago

“Fun to browse the range of games on offer!”

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Posted 2 months ago

“I ordered a newly released RPG that it was super difficult to find in Europe, and with Zatu I managed to get it. The entire process was smooth and everything arrived in good conditions.”

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Posted 2 months ago

“The best in eu, fast, trustworthy and responsive”

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Posted 2 months ago

“Last Thursday around 1.15pm I was sitting in my front room when I noticed a courier van pulling up in front of my house. I immediately got up to head for the door to answer the expected knock as the courier passed by the window. Instead of the expected knock I was surprised to hear a thud as the courier deposited a box on my porch. I watched as he passed the window again heading back to his van. I opened the door and called to him as walked back down my driveway "Excuse me!' He stopped and turned towards me, whereupon I asked him 'Why didn't you knock?'. There was no response, so I continued 'You just dumped this package in the middle of my porch in full view of passers by, any one of whom might steal it.' He turned and walked back to his van, so I called after him 'It's not good enough! I'll be reporting this to your employer!' The box of course contained my most recent Zatu Games order. To my mind there are three possibie explanations for his behaviour: 1. This is his company's policy. 2. This is personal SOP. 3. This was a one-off exception due to reasons unknown, but perhaps a perception of limited time on the day. Alternatively, he might have heard my TV, confirming that I was home, and thought that justified not knocking. Of course it was pure luck that I happened to be in the lounge room; I could just have easily been in another room; e.g making lunch or a cup of tea, or have gone to the toilet. Had that been the case I would have had no idea that a parcel had been delivered. If you've had reports of orders not arriving from this part of South Australia it might be due to thefts caused by this slack attitude to delivery procedure. Assuming that the problem isn't with the company's delivery policy I certainly don't want this young man's employment to be affected by this incident, but if Zatu is going to continue to contract with this courier service I suggest that its management needs to remind its couriers of correct delivery protocols”

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Posted 2 months ago

“This is my seond time using ZATU and im thouroughly impressed! Dispatch was lightning fast, and everything turned up well packaged and in excellent condition! I would absolutely recommend ZATU to anyone and everyone! I will be back to shop here again!”

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Posted 2 months ago

“Really easy to use website and quickly found the game I've been trying to source for ages! Purchase was really straightforward and delivery faster than I expected - got to me well packaged and was left in the safe place I specified. Already had the game out a few times and a couple of friends sound like they want to pick it up themselves! Will be back for more games in the future”

Zatu Games 5 star review on 17th August 2026

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Posted 2 months ago

“Quick delivery and great value for money. Not been disappointed yet!”

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Posted 2 months ago

“Very efficient :)”

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Posted 2 months ago

“Happy with product would buy from again”

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Posted 2 months ago

“Great selection of products, reasonably priced, and speedy delivery! Couldn’t ask for more!”

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Posted 2 months ago

“Brilliant price and speedy delivery, will definitely order from here again.”

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Posted 2 months ago

“Easy to order and quick to arrive. A great range of games.”

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Posted 2 months ago

“Zatu games did a very good job in fulfilling my order of feed the kraken which was not available at any other online stores. I was surprised to see they handled the cross country shipment without any hassle”

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Posted 2 months ago

“Great site with a lot of good deals and discounts on classic board games.”

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Posted 2 months ago

“Good prices, good range of options, and fast and convenient delivery. All items were as expected!”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 48,941 reviews