Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,693 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, the product arrived safely”

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Posted 1 month ago

“I am very satisfied with ZATU's service. The delivery arrived quickly and was adequately packaged. I would gladly use them again.”

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Posted 1 month ago

“Games arrived well packaged and we've enjoyed playing them most evenings!”

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Posted 1 month ago

“Helpful and friendly staff. Thanks for your work!”

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Posted 1 month ago

“Nice collection, reasonable prices. Really nice e-shop.”

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Posted 1 month ago

“This was bought as a gift. The recipient reports it is a very good game indeed.”

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Posted 1 month ago

“Brilliant service”

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Posted 1 month ago

“Zatu are my go to place for games. A great selection and at good prices. Packaging and delivery is exceptional. Thank you.”

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Posted 1 month ago

“arrived safely packaged and was a very good price”

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Posted 1 month ago

“Really clear website, and my board games arrived well packed and in the expected timeframe - 10/10!”

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Posted 1 month ago

“Quick delivery, very good price and a great selection to choose from.”

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Posted 1 month ago

“Very quick and efficient service - you helped make our Festive parties with the game I bought.”

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Posted 1 month ago

“Good customer support”

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Posted 1 month ago

“Poor arrangement and poor customer service. I have order from Zatu Game in 6- Oct. However, my order do not ship on time without any contact. After months of contact, only 1 out of 5 item shipped and it made the shipping cost over my product itself.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review and for taking the time to share your experience. We’re sorry for the frustration caused by the delay to your order and the time it took to reach a resolution. After you contacted us, we discussed the items that were delaying your order and, at your request, these were cancelled so that the remaining item could be dispatched. We also refunded the difference in the shipping cost to reflect this change. As your order was being shipped internationally, the remaining shipping charge was still required, as international delivery costs apply regardless of the cost of the items in a parcel. We appreciate that receiving only part of an order after such a long wait is disappointing, and we’re sorry that this situation did not meet your expectations. Your feedback has been noted and helps us review how we handle similar cases in future. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 1 month ago

“Game arrived perfectly in Germany, with no hassle from customs beyond making the delivery take one or two days more than necessary. Very satisfied, will probably order again.”

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Posted 1 month ago

“Very good game once it was eventually in stock.”

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Posted 1 month ago

“Order was delivered in a timely fashion.”

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Posted 1 month ago

“Good prices, good delivery, good packaging. Just what you would expect.”

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Posted 1 month ago

“Order was delivered very quickly with no problems. can't ask for much more especially when ordering from overseas!”

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Posted 1 month ago

“The site is good, but overwhelming. There is simply too much content! I'm not sure what the solution could be, but I struggled to find items I was interested in, in a sale. Regardless, overall good experience and the product seems good.”

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Posted 1 month ago

Zatu Games is rated 4.8 based on 46,693 reviews