Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,340 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 14/12/22, didn't turn up for Christmas. Understandable with clear communication. I was told that a refund would be available if the delivery wasn't attempted by the 7th. However there has been complete silence despite several emails asking for a timescale.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“My toy did not arrive after 10 days of delay (no tracking progress) and I requested a refund and still did not get it”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected even our International customers, and I apologise that this has impacted your order. Tracking suggests this has arrived in your destination country, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Advertises that they use Clearpay but at checkout there was no means to pay using that option. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. Unfortunately Clearpay is only available on orders over £50, and only on items that are eligible for our next-day delivery options. I apologise for any Inconvenience that has been caused by this. We hope you'll give us another chance, and please do not hesitate to contact us If you have any concerns. Kieran Zatu Games

Posted 2 years ago

“I haven't received the item yet. I emailed you yesterday but no reply hence one star.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Cancelled but still sent out. Still awaiting refund after refused delivery.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that his return has been processed and your refund has been issued. This should be back in your account shortly. Please get in contact with our customer services team If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered Dream Phone and the phone doesn’t work. So I ordered a new game- and the phone still doesn’t function. Super disappointing. Also no response from customer service.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We aim to respond to all customer queries as quickly as possible and I apologise for the delays you have experienced on this occasion. I can see that a link to create a free returns label has been sent for you, and a full refund can be issued once this has arrived back in our warehouse. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Very disappointing. As much as I'd love to win the Wimbledon tickets, I have to be honest here. I purchased the NSFW What do you Meme expansion pack on the 30th December, with next day delivery, to arrive on the 31st December (i.e. NYE) ready for a NYE party where I had gone to the effort of creating a load of meme cards of my friends and was ready for a hell of a lot of fun with these cards. I chose Zatu games because I like to try and help smaller companies than the usual Amazon etc, plus my girlfriend has used you in the past and was very happy with the service, and your delivery promises seemed excellent. So I was very dismayed to see at around 3pm on NYE that the parcel still hadn't been dispatched, and that then wasn't dispatched until around the 3rd Jan. Very disappointing. I have complained numerous times but have received very generic responses like 'don't worry, it will be with you soon!', and I'm like how is that helpful, I ordered it for delivery NYE, I think it is unfair that you advertise next day delivery to lure people in, and then can't deliver on those promises, if you'll pardon the pun. I have received a £1 refund on the delivery, which I have been told makes it a 48 hour delivery rather than 24 hour, but it took over 100 hours to actually receive the product, so am hoping for a full delivery refund. Overall it is a real shame this has happened, I suppose in the future I will have to, with regret, use Amazon as they can delivery when promised.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I have not received my order yet”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has arrived in the destination country, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Fraudulent company. Order placed, never sent. Cancelled the item and no money returned.”

Helpful Report

Posted 2 years ago

“I refuse to review this store because I have not yet received my item”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has arrived in the destination country, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Advised I would have a resolution to my issue within 48 hours but received no update. Chased after the 48 hours and it has now been an additional 72 hours with no further update.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that a refund for the issue you have experienced has been issued as of 10/01, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I bought a game on December 6 until today I did not receive the package, they gave me a tracker that did not exist, do not buy on this page they are scammers, avoid losing your money ..”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected even our International customers, and I apologise that your order has been impacted by this. I can see from the tracking that your order is in the process of passing through customs, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I haven't received the game. Apparently it wasn't sent out originally according to the delivery company. I would like a refund.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can confirm that this order was despatched from our warehouse on 30/12/2022 and should have arrived by now. I can see that we have opened an Investigation regarding this with the courier, and hopefully they will be able to locate your order and get it to you as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered on Dec 29th & it's Jan 9th now but I still haven't received my order ( could ye look into this please/thanks.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“graphics and lettering not as expected ,very indistinct for a speedy visual game.as it had been opened could not return-there should have been a photo of cards inside to show design on website.Took straight to charity shop.Waste of money.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear that you were not satisfied with your order. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered a game from them just before Christmas. The game didn't turn up until well into the first week of Jan because, according to the slip of paper I received from Royal Mail, they hadn't paid the full postage on the item. I was then required to pay £3.50 for my item on top of the £2.99 I had already paid Zatu when I ordered this this. I have repeatedly tried to contact Zatu about this. I have written 4 emails and tried to telephone (when I tried this, an automated message told me their phone lines are closed at present to allow them to catch up on deliveries) and I have still to this day received absolutely nothing back from them. They have completely overcharged me for postage and ignored any attempts to reach out. I am very unhappy with their service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Having looked into this, I can see that the additional shipping costs you have been asked to pay have been refunded, and should be with you soon. We will certainly be investigating this with our warehouse team and our courier to prevent these issues from affecting our customers in the future, and I apologise for the Inconvenience that has been caused on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I am in the US and have not yet received my order that I placed over a month ago. At this time, I can't review the product, because I don't have it.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that this has impacted your order on this occasion. We are working closely with the courier to get all outstanding orders delivered as quickly as possible. Tracking suggests this is now leaving the UK and will be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Stock levels and estimated delivery date shown on web site are a joke. Order placed for five games all marked as "in stock". A week later, no sign. Logged in to check status and found two games now marked as "pre-order" so the whole order is delayed. Have asked for the rest of the order to be shipped but still no response.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been despatched and is due to be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Zatu uses Royal Mail which took weeks to get to me because they sent my order to the wrong depot. The 48 hour tracked is nonsense. I also ordered from Dark Star games who delivered in 24 hours because they don't use Royal Mail. Lesson learnt.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear that you are not satisfied with our service. I can confirm that we offer a variety of shipping options at checkout. Unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that this has impacted your order on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I have contacted support over six times now and have not gotten a response as of today. I have been trying to resolve an issue for MONTHS now.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Having looked into this, I am only able to see 1 correspondence, which I can see has been replied to. I apologise for the Inconvenience this has caused. If you have any further concerns, please do not hesitate to contact our customer service team again. We would suggest using an alternative email address if possible, to hopefully avoid any issues that seem to be occurring. We hope you give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,340 reviews