Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“Empty package was received with no game inside. Package was intact and untampered with so was obviously sent without the game inside.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I've had a decent impression of this shop until recent issue. I've ordered a board game(to Cyprus), the delivery was somewhat delayed. I sent them email with question and received response after 1 day with explanation why it was delayed. Then when the delivery actually came - I was additionally taxed with VAT by local customs, even though i payed VAT on purchase. The customs told me to contact store and ask for a VAT refund there. So i wrote an email... then after a few days i wrote another one, but got no response on any of those whatsoever. Even if they declined and explained why - it would be better than plain ignoring the problem. I guess, they doesn't care about customers from EU, so just be careful when ordering here, or you could pay 20% more for your order in the end.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that a response to your email has been sent, and we aim to resolve this issue for you as quickly as possible. I apologise for the Inconvenience that has been caused. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Zatu have used Yodel for the delivery of this item, which was a birthday present. Yodel has been awful and told me they delivered the item and they haven't. They have since realized they made a mistake and say they are sorting it out, but no updates yet. So my father-in-law didnt get his present on time and its left me feeling rather annoyed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Game broke after first use. Contacted company got replacement and have not heard back.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear you have received a faulty product. I can see a reply has been sent to your contact form with a returns label, and a replacement/refund will be issued once this has been processed by our returns team. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I haven’t received my game yet”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Needed to return my item because either ordered the wrong bundle. Even though it says on the website return page they will provide a label at a small cost. This is untrue if item is over £100. I feel like this is misleading and needs to be updated as I had to fork out over £20 for a return label. The customer service agent was also pretty rude a out the whole thing. I won't be using them again!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this return, and we apologise for the Inconvenience that has been caused. This has been raised with our we team, who will update the FAQ as soon as possible in order to prevent similar issues from affecting our customer sin the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered Dice on Friday and paid extra for next day delivery. Arrived 6 days later”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance, and please do not hesitate to contact us If you have any concerns. Kieran Zatu Games

Posted 2 years ago

“Zatu use to be really good, but the last few orders have let me down. Paid extra for next day delivery that hasn't occurred for 2 of the last 3 orders. One order they stopped without telling me because they had sold out of something I ordered. The customer service was also rude, won't order from again”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Item that states 2 day delivery took 12 days. When contacted to do a refund as I no longer need the item (as it was 10 days late I’ve had to replace it elsewhere as it was a birthday present for my child), I have been ignored. Customer service is terrible avoid at all costs”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“We ordered two 'dancing baby groot body knocker' toys. Neither of them work, so we are very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Asking me on my opinion, of an item I haven't received. Hmmm ... Interesting one that. How about absolutely garbage??”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Since I paid my order 8 days ago, I didn't receive any news about when I can hope to receive it. I'd love to know when I should receive it !”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. You should have received an email confirming that this was despatched on 27/01/2023 and this contained a tracking number for you. Tracking suggests that this has arrived with your local delivery office, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I have used Zatu games several times before and they have always been good when everything has gone smoothly with my order. However my latest order went missing during delivery and, despite responding quickly to my initial email, Zatu's customer service team have since ignored all contact from me and failed to provide any further updates. It's very disappointing to discover that a company I thought highly of have such poor customer service as soon as something goes wrong. I'm currently missing over £40 worth of goods and am left with no idea whether Zatu intend to do anything about it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that a replacement order has been set up for you and will be despatched ASAP. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“It's been 2.5 weeks and I still haven't received my order. Disappointed. I will not recommend to friends.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I can't review the game I purchased because it still hasn't arrived! The shipping company has it stuck at their depot and I can't figure out how to get it delivered. My Order Number: 1002457072.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“If I could I would give zero stars, ordered a present for my son two tins of pokemon card both with four pack and two boxes with four pack,EVERY SINGLE PACK HAD BEEN OPENED AND RE -SEALED, do not buy from a company that robs from children to gain some profits selling the goid cards they have taken put and just to inform you all before purchasing not one good pull, Al lthe packs were full of air and you could see where they re glued the packs shut”

Helpful Report

Posted 2 years ago

“My order was apparently damaged in transit by Yodel, and nobody made me aware of this until I checked the tracking information three days later. When I got through to the customer hotline I was asked to fill in a form about my missing order to be referred to Yodel, but I haven't heard back since, and am presumably waiting for Yodel to respond to it. Your staff on the phone have been as helpful as possible, but you shouldn't use a notoriously incompetent company like Yodel if you don't have a system capable of dealing with their incompetence immediately. I still don't know when I will receive either a replacement or a refund for my order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can confirm that we have been working with our courier to resolve this as quickly as possible, and I apologise for the delays you have experienced on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“CAREFUL, they don't check their outlet items for completeness before sending them out! My game arrived without any cards in the box! When I emailed them about the issue, two weeks later I get a reply basically saying tough luck, please contact the manufacturer, hopefully they can help you out... I can't return the item either, the international shipping cost is more than the value of the product itself. And if you do order internationally (from EU), avoid paying VAT at checkout if you have the option to do so, you will be charged VAT again at delivery! Also terrible customer service if you come to them with any problems. They took 9 days to answer my first email, and 12 days to answer the second one. Calling them doesn't help either, they just tell you to write an email...”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We certainly do not expect our Outlet products to arrive with missing pieces, and I apologise that we are unable to supply the replacement parts ourselves on this occasion. I can confirm that we are happy to contact the manufacturer on your behalf in order to resolve this as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“item never recieved! no refund and impossible to deal with”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I shouldn't pay for 48hr delivery & it take 6 days. Very little attention to detail and poor customer service”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this was despatched on the day the order was placed, and we will certainly be Investigating with our couriers to prevent delays like this from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews