Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,179 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a game called Degrees of Separation for the Switch on 18.01.23. They sent me a message over a week after confirming it saying it has been dispatched. This was on the 26th. I paid for 48 hour tracked delivery. Estimated arrival date says Mon 23rd Jan - Wed 25th Jan. It is the 29th today. I don't have the game. I checked my order on the website. It says Received - Awaiting Dispatch. I can't even track it because they haven't even bothered to send it yet!!! I sent them a message about their confirmation and have sent them another message about this. I've been ignored and am sorely disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Shipment stuck; no delivery and no forecast”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Extremely bad customer service. I made my order 2 years ago and have moved since. When they sent the package it hade my old adress(this is my fault as i forgot to change it). However, when i tried to contact Zatu to change my adress after dispatch, they have not been helpful at all. I wrote to them 4 times for them to contact parcel force to change adress but i didnt even get a single answer.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately we are unable to make any changes to the address once an order has been despatched from our warehouse, and I apologise for any Inconvenience that has been caused. I can see that we have informed you that this will be reshipped for you once this has returned to us. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“still not received my full order”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that this issue is being looked into, and we aim to provide a resolution as soon as possible. We apologise for the Inconience you have faced on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered a game just after Christmas and paid for next day delivery. Never arrived with tracking saying it was lost in transit. Absolutely 0 customer service, waiting for 2 weeks at a time to get a reply and no refund given. Apparently it’s now my responsibility to take it up with the delivery company? Having to go via bank now to receive refund. Will seriously avoid this company in future.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that you have been fully refunded for this order, and the funds should be available in your account shortly. I apologise for the Inconvenience and for any confusion caused. We hope you give us another chance. Kieran Zatu Games

Posted 2 years ago

“Send there support a message and see if they get back to you. I'm waiting 5 days and not a pip. Also no sign of my package and it was shipped two weeks ago.”

Helpful Report

Posted 2 years ago

“10 days after ordering still nothing in Sight...according to the tracking number the order is dispatched but still Not arrived at the post Office. And now they want me to Review their Service hahah i feel they done nothing for the last 10 days Except getting paid. What should i Review about in your opinion?!?!?!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered item 6th December. Still hasn’t left UK. Tracking says parcel taken to Royal Mail one month later! One month ! Parcel still has not left Uk. Customer service just keeps telling meto wait, but after nearly 2 months I want a full refund or at very least resend item now,”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Parcel is listed as shipped but hasn’t moved nearly 2 weeks. It says on Royal Mail waiting for sender to drop off parcel. It’s probably the hack on Royal Mail but that was 5 days after they claimed to have shipped it. I sent customer support an email for an update 4 days ago and I have no response. No email about the delay, or response from my queries. I bought for my nieces birthday yesterday and had to buy her something else”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Friday 13 January 2023 18:09 Sender preparing item 2 weaks prepearing item really?”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The purchase has not been delivered 2 weeks on and no news from Zatu.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I cant review your services yet i havent receive my parcel.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Wrong order received”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. PI can see that a free returns label has been sent, and a full refund or replacement will be issued once this has been processed by our returns team. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Absolute terrible customer service! My delivery status is the same for 11 days , something is wrong with Royal Mail , but I had to find out myself. No communication or even an apology for the delay . Mind you I paid 15 pounds for delivery. Had to send them 3 emails and even on Instagram just to get the same automated answer that they're sorry. No compensation , no nothing. I tried even calling(I'm from another country) and no one is answering their phones. Still I don't know where my order is, when will it come or anything really. First time ordering , and it's safe to say it will be the last. Just a terrible experience overall and I'm just hoping to get the stuff I paid for at this point. Do your job better or I'll be talking to the local authorities.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Paid for 48 hour delivery took 2 emails and almost 3 weeks to arrive. Won't be shopping here again.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“As much as I am very happy to receive my games with no issue, I am overcharged and I was neither get refunded nor given a valid gift card. I sent several emails to find a solution this email but Zatu Team never paid attention to my problem. Long story short, I was charged more than 10 pounds and hopefully I can be refunded or given a valid gift card.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that a giftcard has been sent via email, and this should be in your inbox. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I guess that it is an automatic email sent out asking for a review. Would be extremely rude and disrespectful if otherwise. It is well over a month since I placed my order and I still have not received my item (not a restock item) customer support employees have been polite and quick to answer my emails, but this is just ridiculous.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Lack of customer support, the order is not shipped yet (10th or 11th day after the purchase). Sadly this is the 1st time I had an issue with Zatu, I hope it wont repeat.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that this order was despatched from our warehouse on 11/01/2023, and should soon be with you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered and paid for the Zatu Games before December 2021 and only received them in January 2023.For this reason I am unable to give this product a good review.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that this order was for a restock item; while we typically aim to fulfil restock orders within a few months, this can take longer in some instances due to reasons outside of our control. I am happy to hear that you have finally received your order, and we will be working with our suppliers to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Absolute worst customer service ! My order has been stuck in the same status for 9 days . No one contacted me about any delays or offered some kind of information about where my stuff are ! Had to send 3 emails and Dm on Instagram to get the same automated answer that’s just a fake apology without telling me where is my stuff and when I’ll get them . No compensation for the delivery fees I paid no one answering the phones . Just a bad bad way to handle customers !”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 44,179 reviews