Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,340 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I regret to say Zatu has let me down. As a long standing customer they have not had the decency to reply after Yodel admitted liability on a parcel that was Lost / Stolen. Their terms and conditions 6.5 state they will provide replacements and claim loss from the courier. Yodel have been dishonest by carrying out fake scans in "Error" and unhelpful after over three weeks of hassle. Zatu will not respond to me other than to say the item was recorded as delivered. Yodel have informed Zatu that they accept liability for the loss, but Zatu have done nothing to rectify this, despite mumerous emails. The items were ordered on 22/12/2022. Lexi is aware of the issue, but stated the package was delivered. We have CCTV, screenshots and email admissions of liability by Yodel. I have placed a lot of orders with you only to be let down when it matters, since our twin son's birthday was missed. We seem to be ignored by customer service.”

Helpful Report

Posted 2 years ago

“Do not respond to queries properly, generic responses. 30+ days to deliver an item, won't answer emails and won't refund. When they get it right their fine, but their customer service is so bad, when you do have an issue, you're going to suffer. Highly advise not using them just because they have a fancy website!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order, and that you are not satisfied with the service we provided on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered on the 27/12 paid for next day delivery, order still not received on the 29/12, contacted them via contact form. No response, checked the tracking information again several times since and as of today item is still not showing any progress. Tried calling Customer Helpline, which is closed “to get orders out as quick as possible”. No delivery confirmation from courier so can only presume it still has not been delivered”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Currently very unhappy with the service, or lack of. Sent many emails regarding my order that has still not arrived. Tracking shows it hasn't been picked up since created on the 20th Dec with their courier. Sent plenty of emails through there direct email and online forum with no replies and I have tried to phone the company but the phone service says it is closed to get orders out. My order still hasn't gone out. It is now the 6th January. I understand the delays due to the strikes, ect but the fact I'm getting no communication except for an email asking me to review.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I made an order at 12am, after not more than 30 minutes I wrote them in order to cancel the order. They answered me 4 hours later saying that it wasn’t possible because the order was sent (when I wrote it wasn’t sent). I still think is not that possible to make all that stuff in 30 minutes. My last order with them”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We aim to catch any cancellation requests as quickly as possible, and I apologise that we were unable to do so on this occasion. Please do not hesitate to contact our customer service team If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“No option for zero stars but after almost a month, my game has not arrived and Zatu are not replying to my emails. The worst possible service - money taken and no product, so I can only give the worst possible review. I would not recommend at all.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that this has impacted your order on this occasion. We are working closely with the courier to get all outstanding orders delivered as quickly as possible. Tracking has since updated and your order will be with you ASAP. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“It has been two weeks since I was supposed to receive my package and it still has not arrived. The shipping company has not even scanned it into their system, leading me to believe that Zatu just has not yet sent it out. I have reached out to Zatu many times now and they have given me no helpful information. I will be canceling my order and not ordering from here again.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that this has impacted your order on this occasion. We are working closely with the courier to get all outstanding orders delivered as quickly as possible. Tracking has since updated, and this will be with you ASAP. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Wouldnt buy again, purchased a game, nothing started it was a code only! Game arrive and it was a code! Other games had it stated only a code! Contacted Zatu who gave a one line apology and said they would update the website! Needed for xmas and was to late to send back!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Pretty sure you won’t post this review. Easy to order games then they didn’t arrive, I chased up - very poor communication, no way to get through on phone as lines closed. Told the games would arrive before Christmas (they were due 16th) but they were put in the post on the 2 strike days before Christmas so this was either downright untrue or someone wasn't thinking, they arrived 28th. Will not be using you again. Stressful and expensive as I was out buying replacement gifts on Christmas Eve.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Dismal service ! Atrocious customer service and response from Zatu.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order, and that you have not been satisfied with our service on this occasion. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“This was supppsed to be a Christmas present for my soccer mad son. I ordered it early December. Only an empty cardboard box arrived. Obviously it got lost in transit. I have reported this to Zatu Games & I believe they are investigating this.It’s very disappointing. I have only had one email so far from them and I reported it 2 weeks ago.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Having looked into this, I can see that the tracking for this order suggests that this is now leaving the country, and should be with you very soon. We apologise for any confusion that has been caused. Please do not hesitate to contact us again If you have any concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Delivery was late, customer service refused to refund carriage charge”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We will be Investigating this with our courier to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered on the 14th of December with a latest ETA of 24th December. Paid for Royal Mail tracked 48. Said they would email when it had been dispatched. No email so contacted them after a week and was told it may take up to 2 months as I had ordered a restock item. I hadn’t, the website displayed it as being in stock. Pointed this out, item miraculously appeared and was dispatched more than a week after order and only because I’d had to follow it up. Arrived on 30/31 December. Disappointing as this was a Christmas gift and was ordered in good time. Asked them about a refund of the postage at least because they’d failed to deliver to a proper standard . Sent 2 emails and no reply, not even an acknowledgment or apology. I appreciate Christmas is a busy time but that is not the way to treat customers. Only reviewing as despite not replying to my email I did get an automated one asking for a review so here it is.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. Having looked into this, I can see that a voucher for the shipping costs has been sent by email. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Item was ordered on the 7th December with Royal Mail tracked 48 and was not dispatched until 23rd of December after repeatedly contacting customer service. I've bought from Zatu before but will be avoiding in future.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still waiting for my item. Was sent ages ago but still not got it and also not got a refund yet after contacting them. I know royal mail are poor at the moment but but I run my own business and would have sorted this issue out ages ago.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered as of 28/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My order on 15th Dec did not arrive in time for Christmas, despite the website promoting that it would. The product was in stock when I ordered, but was not dispatched until the 22nd. Contact centre apologised and informed me after the time of dispatch that it 'should' reach me in time for Xmas. Product arrived on the 28th Dec Price was good, cheaper than other leading retailers. Product quality was good.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Not great game”

Helpful Report

Posted 2 years ago

“I ordered Christmas presents at the end of November-they still haven’t arrived at the beginning of January. I have now requested a refund and have heard nothing back at all-very poor.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that this has impacted your order on this occasion. We are working closely with the courier to get all outstanding orders delivered as quickly as possible. Please do not hesitate to contact us If you still have not received this, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I placed my order Dec 17 and have received no updates. It is Jan 3rd.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered a game as a Christmas present with the idea that it would arrive on time. Nearly a month later I've received nonlthing with little to no communication from the team.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,340 reviews