Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,217 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-ordered a game which was available when I pre-ordered and right after pre-ordering it it said out of stock, now days after the game came out and I still don't have it, ridiculous, first time I've pre-ordered of this site and it will be the last time too”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the experience you have had with us on this occasion. Please do not hesitate to reach out to our friendly customer service team, who are always happy to lend a hand with any concerns/queries you may have about your order. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Had to pay ekstra for the postoffice to register the package when arriving at denmark, because you didnt note the toll/tax.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I'm very sorry to hear that you were asked to pay unexpected customs charges on your order. Our website does automatically inform international customers of this before an order is placed so that this situation can be avoided, but I apologise if this was not made clear. We take customer feedback very seriously, and so your comments have been passed on to management to look into so that we can improve the customer experience with us. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Product shown as multiple in stock. Ordered and waited, wasn't till I asked them that they told me they didn't actually have it in stock, and I'd be looking at a 2 month wait. They didn't even bother to tell me themselves as soon as I ordered, probably just expecting me to wait all that time.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the troubles you had with your order. It seems there was an unfortunate error that meant our website didn't update the product page with the correct information regarding stock levels. Our web team has been made aware of this and is currently working to resolve this issue. I apologise for any inconvenience this may have caused. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“We ordered DVDs and they have been sitting somewhere in customs for almost a month. We still haven't gotten our order.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear that you haven't received your order yet. Unfortunately, we have no control over customs procedures, and you should be contacted soon about your order. Please do not hesitate to reach out if you have any queries/concerns. Our friendly customer service team is always happy to lend a hand. Kieran Zatu Games

Posted 3 years ago

“I can't even begin to describe how frustrated I was to open my package. You are a company that sells games and must be aware that many people collect these items. So imagine my frustration when I opened the box to find out there's no bubble wrap or any kind of padding inside? The game box came with many dents and scrapped areas. Some corners look like they are ready to split. I've paid for international shipping because it's a game I can't find in my home country, and you were completely careless with the packaging. And if I were to return the game, and the hassle would be even worse. Wouldn't recommend this website for international shoppers.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the damages to your order. We take customer feedback very seriously, especially when it comes to the quality of the items they have ordered. If you have any concerns, please do not hesitate to reach out to our friendly customer service team, who are always happy to lend a hand. We would be more than happy to try and resolve this situation for you. We hope you give us another chance. Kieran Zatu Games

Posted 3 years ago

“Product I recieved was broken. Customer service has taken so long only to offer a partial reimbursement which is not good enough since the product is of relative no use. It's also taken over 10 days for this whole experience and it is STILL not resolved as they send me 1 message a day, not even looking at my previous answers and also no contact on the weekend.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like this help us to find areas where we can do better. I am very sorry to hear about the troubles you have experienced with this order. I can see that a full refund has been issued for the affected item. My deepest apologies for the delays in getting this resolved for you; we hope the resolution is agreeable to you, and that you give us another chance in the future. Kieran Zatu Games

Posted 3 years ago

“Ordered a present for my daughter, 6 days later it still had not been dispatched. I called the customer service number and was told they were waiting on the item from their supplier (shouldn't really be listed as in stock if they don't actually have it themselves) and it would be with them the following day, they said they would upgrade it to 24 hour shipping. Another 3 days pass, still hasn't been dispatched. I ended up ringing again, cancelling my order and getting a refund so I can order elsewhere. As a first time customer, I don't recommend and I won't be using them again.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the issues you experienced with regard to your order. We try to fulfil all orders within a timely manner and I apologise that we were unable to do so on this occasion. We hope you give us another chance. Kieran Zatu Games

Posted 3 years ago

“I have ordered "Legends of Andor - The Last Hope" board game, but just received the simple first part of that - "The Legends of Andor". Why?? I can't say. Maybe it's an employer's mistake?? I would like to get answers, but probably it's a waste of time?! One star just for delivery :( I'll resell this board game to another person, who doesn't have the first part "Legends of Andor" :(”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. We're very sorry to hear you received the wrong item! Please feel free to reach out to our friendly customer service team who are always happy to lend a hand with any concerns/queries you may have. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“So here I am on day nine of placing my order. It's the second one in a row which has been delayed with no explanation. It's awaiting despatch. Why? I have no idea. I contacted customer services on the 3rd of May. Today is the 5th. No answer as yet. This is a shame as my previous order which was also delayed without explanation until I contacted the company. Even after I contacted Zatu the order was still not despatched until I contacted them for a second time. I was sent a £5.00 gift voucher to make amends and upgraded tp priority postage, which I appreciated and thus placed another order. This second order has now been awaiting despatch for seven days today and no reply from customer services as to why it is still there. It is essentially a repeat of my last unsatisfactory experience with an order. Once is an unfortunate mistake. Twice appears to be a good reason for me to never order with Zatu again. This is a shame for Zatu but also for myself as I miss out on what I thought was a great shop and they lose a customer. I have enclosed a snapshot of the order number with this review.”

Helpful Report

Posted 3 years ago

Thank you for your honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. We're extremely sorry to hear about the troubles you have had with your orders. We always try to fulfil orders in a timely manner, and I apologise that we were unable to do so in these cases. Similarly, our friendly customer service team always aims to help with every customer request as soon as possible, so that our customers can leave with the best possible experience with us. I can only apologise for the poor experience you have had with us, and hope that you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Still waiting, 6 days since order was placed, not even dispatched yet even though all were in stock. Not even a courtesy email with an update/apology.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the delays you have experienced in receiving your order. We aim to dispatch all orders in a timely manner and endeavour to inform our customers of any delays we experience on our end, and I'm very sorry to hear we were unable to do so on this occasion. We hope you give us another chance, and please do not hesitate to reach out to our friendly customer service team if you ever have any queries/concerns. Kieran Zatu Games

Posted 3 years ago

“where is my play matt I ordered nearly a year ago??”

Helpful Report

Posted 3 years ago

Thank you for your review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. We're very sorry to hear you never received your order. Please do not hesitate to reach out to our friendly customer service team if you ever have any queries/concerns; we are always happy to lend a hand! Kieran Zatu Games

Posted 3 years ago

“10 days from order to delivery.. Suggestion: On your website add a notification or picture or symbol or something to advise the buyer that the item is non stocked and has an extended delivery time - and what that time is. Reading the reviews on the website that all say things like 'Fast delivery', 'Next day delivery' it leads your customers to believe this is the service they are going to get.. Also when your customer service team advise that they have upgraded your delivery to next day from 2 day, can they actually do it.. because I was told this and it didn't happen.. Although the response was quick from the customer service team, the information provided was incorrect. Bit disappointed with my first experience buying from here.”

Helpful Report

Posted 3 years ago

Thank you for your honest review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I'm very sorry to hear you've been disappointed with our service on this occassion. We have passed your concerns on to the relevant teams and they will evaluate how they can improve the customer experience through our website. We hope you give us another chance, and that your next experience with us is more pleasant than the last. Kieran - Zatu Games

Posted 3 years ago

“Can’t seem to deliver on time when purchasing 1 day delivery. I’ve purchased 1 day delivery twice now, they don’t give you a tracking a number like they’re suppose to. Also the first item I purchased took a week to get to me.”

Helpful Report

Posted 3 years ago

Thank you for your honest review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I'm very sorry to hear you're not satisfied with our service. We aim to always provide customers with accurate order numbers and tracking numbers so that you can keep up-to-date with the status of your order. We hope you give us another chance, and if you ever have any queries/concerns, please don't hesitate to reach out to our friendly customer service team, who are always happy to lend a hand. Kieran - Zatu games

Posted 3 years ago

“been waiting over 7 months for a re-stock order. absolutely terrible customer service. dont buy anything they say isnt in stock because they will just take your money and forget about you.”

Helpful Report

Posted 3 years ago

“Very disappointing. Ordered (and paid for 48hour delivery) an item listed as being in stock. Turned out that in stock actually meant it was with a third party supplier. Delivery took over two weeks and despite customer services assuring me that they had upgraded it to 24 hr delivery (once they got it from the supplier) the postal receipt shows that this was a downright lie - it was sent 48 hour as i had paid for”

Helpful Report

Posted 3 years ago

“Watch out ordering from Ireland as they do not include customs charges or even warn you that they haven’t covered them. Was hit with an 8:50 charge on a 22 euro order! Very poor from them.”

Helpful Report

Posted 3 years ago

“Absolutely garbage. Placed an order for next day and it’s been sat waiting dispatch for 2 days. I’m aware couriers can’t guarantee time frames but the shop should have it ready to go…”

Helpful Report

Posted 3 years ago

“You sent the wrong product: North and South BBC series. Oh well, maybe it will be good thinks I. But no, wrong zone; cannot be played in Canada.”

Helpful Report

Posted 3 years ago

“Awful, awful, awful. I placed an order for a board game and a dice cup. Both showed in stock. Over a month later, I am still waiting. I contacted them a few weeks in and was told they would resolve the lack of delivery. Since then, they have done nothing. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Pre ordered a game 7 months ago, it came into stock but i never received item. Checked website and it said awaiting restock. Emailed them for an update and never heard back. Going to try and claim my money back. Never preorder from this company, they clearly take payment for more than they will receive.”

Helpful Report

Posted 3 years ago

Zatu Games is rated 4.8 based on 44,217 reviews