Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,215 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stinky”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services. I am very sorry to hear that you are not satisfied with our services on this occasion. Please do not hesitate to contact our friendly customer service team If you have any concerns regarding your order. We hope you'll give us another chance and look forward to hearing from you again soon. Kieran Zatu games

Posted 3 years ago

“Preorder wasn’t shipped until well after release date. International package had no padding and game case arrived squashed and warped.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. We are very sorry to hear about the inconvenience you have faced with this order and for the damages sustained in transit. We aim to pack all orders safely and securely to avoid this exact situation, and I apologise that we were unable to do so in this instance. Please do not hesitate to contact our customer service team for a resolution to this. We hope you'll give us another chance and we look forward to hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Don't have my games yet. Massively underestimated the timing on the site (said 2-3 days, it's been 3 x longer and still no games).”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the delays you experienced with this order. Our estimated delivery times are based on previous customer experiences, and our courier's own estimates and I apologise that your order took longer to arrive than expected. Having looked into this, it seems that the delays were caused by customs, which is, unfortunately, a process we have no control over. I am very sorry for the inconvenience caused by this. We hope you'll give us another chance soon. Kieran Zatu Games

Posted 3 years ago

“Haven't received the item”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear that you have not yet received your order. Tracking suggests that this has been delivered as of 21/07/2022, however, please do not hesitate to reach out to our friendly customer service team If this is not the case. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Unfortunately my purchase was unable to be filled due to them not having enough product. The refund was sent quickly once they notified me of the problem. But since I am from the U.S. I lost almost $20 thanks to conversion rates changing so drastically. I will not risk an almost 10% loss in addition to not getting what I ordered.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you have had with your order. We aim to fulfil all pre-orders that are placed with us, and I apologise that we were unable to do so on this occasion. This was unfortunately outside of our control, however, we completely understand your frustration at the situation. Please do not hesitate to contact our friendly customer service team If you have any concerns. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“I ordered a neca donotello, I'm an inbox collector and unfortunately this is worthless to me. The box was in very bad condition and the tie wrap inside was broke meaning the figure is flopping about inside the box. This figure needs binning. Will never order from here again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the damage to your order; we aim to ensure all orders are packed safely and securely so that they arrive in the best condition possible for our customers, and I apologise that we were unable to do so on this occasion. Please do not hesitate to reach out to our friendly customer service team, who are always happy to lend a hand with any concerns you may have. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 3 years ago

“Poor customer service. Do make their own decisions without contacting the customer. Full refund means to you almost all.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear you were not satisfied with our service on this occasion. It seems there was a slight error processing your refund, however, this has now been rectified, and you should receive the full refund soon. I can only apologise for this error. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“A purchased a couple of items from Zatu. Shipping and prices are good. But the customer service is awful. I ordered a set of dice from Zatu, and when I received them they were completely different from the ones Zatu shows on the website. The title of the product says Gold and Gray Dice. The dice on the picture are black and gray, but I thought, hmmm probably just very dark grey then. But no, the dice are light gray, which is a horrible combination with the gold numbers making them barely readable. I emailed about the dice, this is what I got after multiple emails and days trying to explain the issue. "they have agreed that the image and title for this product are correct for what we stock" You couldn't fool a toddler by telling it that the dice I received are the same as Zatu depicts on the website. All I could get from Zatu is a 80% refund - the shipping fees (probably) I am never ordering from Zatu again, only because of the horribly slow customer service and the denial of the management.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear you were not satisfied with our service on this occasion. we certainly try to ensure every customer is satisfied with their orders, and I apologise that we were unable to do so on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“I am still waiting for an order that was placed on June 21st. The items ordered were for my daughter's birthday and they never arrived meaning she had no birthday presents. I was told the items would be delivered in 5 days. Customer support has been awful. Twice i have contacted you via email and received nothing back. I phoned Zatu games to be told there is nothing that they could do and my order will be with me. I am over £40 out of pocket with nothing to show for it as I have not received my items. Customer Services don't care either. Zatu games has my money yet I have no items and a very upset 8 year old.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am terribly sorry to hear about the trouble you have had with your order and I apologise that it did not arrive in time for your daughter's birthday. We aim to despatch all orders in a timely manner, and I can only apologise that we were unable to do so on this occasion. I can see that your previous email has been responded to as of 28/06/2022, informing you of the delivery of your order. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu games

Posted 3 years ago

“Very disappointed with preorder. After waiting 4 months I get a cancellation message and a refund. While I appreciate this is not fully Zatu's fault, they are at the mercy of the supplier, but I would expect that preorders are guaranteed bases on agreements with the supplier. I do not recommend using Zatu for any Pre Order items. You could be investing your money for nothing.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear that we have had to cancel your order. Your order was a re-stock pre-order. All re-stock orders are confirmed backorders which we have placed with our suppliers. As such, we expect to receive them in a timely manner to fulfil our customer orders. We are in regular contact with our suppliers to discuss the availability of these lines and, unfortunately, we have recently had confirmation from them that the item you ordered was no longer available. I apologise for this inconvenience and hope you'll give us another chance despite the trouble you have faced with this order. Kieran Zatu Games

Posted 3 years ago

“I recently bought the game Muffin Time which included the game's two expansions from Zatu Games. The game itself is quite fun, but the product I purchased was falsely advertised. The title of the game I bought is "MUFFIN TIME – 2021 EDITION (INC. BOTH EXPANSIONS)" and the description states that "Now, you won’t just find exploding turtles and runaway trains inside — we’ve also stuffed it with all the cards from the ‘Rainbow’ and ‘Pie Flavour’ expansion packs. Know what that means? It means 80 more obstacles for you to throw at your opponents, as you race to collect 10 cards before anyone else." However, the two expansions are not included in my order. I hand-counted every card that came with the order and there were a total of 203 cards (the number of cards that come with the base game). If the order came with the expansions, it should add up to 283 cards, but the expansions are missing. This classifies as false advertisement and I'm disappointed with Zatu Games that my first experience with them is not a pleasant one.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am very sorry to hear that you did not receive the full order as expected. Please do not hesitate to contact our friendly customer service team who are always happy to lend a hand with any concerns you may have with your order. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“EDIT: Zatu sent replacement tokens and cards from a Star Wars Legion expansion box but they've sent ones from a different box. I'll amend my review if/when the situation is resolved. ORIGINAL: Parts missing in a factory sealed box. Not Zatu's fault. Asmodee games didn't reply to requests for assistance. Zatu replied quickly and sorted me out with replacement parts. Very good customer service.”

Helpful Report

Posted 3 years ago

Thank you for the lovely review! We're delighted to hear that we could help you replace the missing pieces from your game. We hope you'll continue to rely on us to provide the same excellent service going forward :) Kieran Zatu Games

Posted 3 years ago

“Estimated delivery says my package should have arrived yesterday yet it hasn't even been shipped. Zero communication and no response to customer service.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear you have not yet received your order. We try to ensure all orders are dispatched in a timely manner, and I apologise that we have been unable to do so on this occasion. I can see that we have responded to your customer service query as of 21/06/2022, however, please feel free to contact us again if you are not satisfied with the response provided. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 3 years ago

“I ordered a booster box of trading cards from Zatu Games. It came in a plastic mailing bag meant for things like clothing instead of in a box or something sturdier. My booster box came in all crushed and ripped from all sides. When I opened my packs, some were bent and in bad shape. Yes, shipping is out of their control when it leaves their facility but packaging the product in a plastic mailing bag was a poor choice on their part.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the damages to your order, and the state of the packaging it arrived in. Please do not hesitate to reach out to our friendly customer service team if you have any concerns with your order; we are always happy to help in any way we can! We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 3 years ago

“I found Zatu a few years ago and they quickly became my go to website for board games. Their prices were always competitive, the customer service was great and most importantly, the games were always packaged so carefully. I am sure we have all been there... you order a new game from a website, and you have a boxed game sent out in a parcel that's too big with no protection and the game gets damaged. This never used to happen with Zatu. It seems those days have gone. My last order was sent out in a "box" that had just been made by folding a large sheet of card over. It wasn't sturdy and the game was loose inside. I paid extra for the next day delivery and after waiting 3 days for a reply from my email, I was offered a replacement once I had returned my order, but not even as much as a refund on my next day delivery payment, so in affect, I would have paid next day delivery and then waited a week to actually have a copy of the game by the time the replacement came through. I am returning the game for a full refund and am sad to say it seems like Zatu have grown as a company to the point where standards don't matter anymore. Always a shame to see that happen”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the damages to your order, and the delays you have faced in having this matter resolved. We take customer feedback very seriously, especially when it comes to the quality of the products we deliver, and so your comments have been passed on to the appropriate teams to prevent these issues from affecting our customers in the future. I apologise for the inconveniences you have faced with this order and hope you'll give us another chance soon. Kieran Zatu Games

Posted 3 years ago

“Box was badly damaged due to lack of protection in transit. Second time this has happened to me, both times has been higher priced games as well!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. Please do not hesitate to reach out to our friendly customer services team if you have any concerns regarding your order. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 3 years ago

“Slowest shipping ive ever had the misfortune to wait on. Placed the order 10 days ago supposedly shipped tracked 48. Package is currently 100 miles away”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the troubles you have had with your order. We do aim to despatch all orders within 24 hours of being placed, and I apologise that we were unable to do so on this occasion. We will investigate with our warehouse to discover the source of the delays you have experienced. Tracking suggests you have now received your order. I apologise again for the delays and hope your order is to your satisfaction. Please do not hesitate to contact our friendly customer service team if you have any further concerns. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“BEWARE!!!!!!! LISTS ITEMS MARKED AS IN STOCK BUT ARE NOT,GO ELSEWHERE AND PAY THE TINY BIT EXTRA BECAUSE THESE PEOPLE LIE ON THE PHONE AND IGNORE MESSAGES,IF YOU DO BUY ANYTHING DONT EXPECT TO RECIEVE ANYTHING WITHIN A YEAR,DOESNT DESERVE HALF A STAR”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the trouble you have experienced with your order. We aim to dispatch all orders in a timely manner, and I apologise that there were delays in getting your order to you. I can see that your order was placed on 24/05/2022 and is now due to be out for delivery today. If you encounter any further issues, please do not hesitate to contact our friendly customer service team, who are always happy to lend a hand. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“I’ve spent a lot of money with this company and this is why I feel so angry and feel like I’m a mug. Purchased a game for £56 as I hadn’t seen it available for a while and the very next day the price was £30. I am now returning the item. If you do not see a RRP next to the price then DO NOT BUY. Look closely and you will see that most items on the website have RRP next to them on this website if the item you are looking at does not then it is a rip off price and you could become a mug like me. Pathetic website. Will make it my mission to warn people.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the trouble you had with your order. Our pricing is determined by the current availability of stock within our warehouse, as well as what is available from our suppliers. In most cases this allows us to offer a wide range of reasonably priced products to customers, meaning that if you can’t find an item you are looking for with another retailer, the chances are you will find a copy of that item available with Zatu. Despite this, we do take our customer feedback very seriously, especially when it comes to pricing, so I will pass your comments onto management to look at. Please do not hesitate to reach out to our friendly customer service team if you have any additional concerns. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Cards were damaged and the VAT prises for this product were insanely high (that’s the reason they don’t include it in the price). Payed around 70% of the price as an extra fee because of this!”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. Following the UK's departure from the European Union, Zatu Games is operating under DDU (delivery duty unpaid) Incoterms 2020 for our EU customers. We do notify international customers of the additional customs fees that will be incurred on the checkout screen, however, I apologise if it was not clear enough. I'm very sorry to hear your order arrived damaged. Please do not hesitate to contact our friendly customer service team, who are always willing to lend a hand with any concerns you may have. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 3 years ago

Zatu Games is rated 4.8 based on 44,215 reviews