Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,356 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 14th January which I still haven't received (02/03) so I asked for an update and they cancelled my order. Their prices are better than other retailers however pre-orders do not turn up on time either which is disappointing.”

Helpful Report

Posted 3 years ago

“Picked up random dnd set of mini's in a mystery box as part of the main order, disappointing contents, really expected better for the price.”

Helpful Report

Posted 3 years ago

“They know how to debit your card, but they don't know how to deliver your order! 3 weeks after my order (without any information), I asked to the support to give me informations. "Don't worry, it will dispatched in the next 24 hours". And 3 days later, still nothing and no news from the support.”

Helpful Report

Posted 3 years ago

“Order number 1001546367. Placed this order on the 26/01/22 and was expecting it to be shipped out like they state on there website within 24 hours, over 48 hours later and still not even shipped. So I contacted customer service to see if they even have the items in-stock as I need it as a Birthday present. No help what so ever, so I had to order the items from Amazon with next day delivery just for a few quid more? What a let down by this company”

Helpful Report

Posted 3 years ago

“ordered a pokemon elite trainer box and all the packs were resealed wasnt worth it”

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Posted 3 years ago

“I went with Zatu. Because their delivery date was a little sooner than another company which was asking less. Due to Birthday gift, time restraints. The controller was ordered on the 7th with a latest delivery day of the 12th.. Yet still on the 19th no dispatch notice. With an excuse that their warehouse hadn't sent out the order.. That would then be sent to them.. Which in turn would be sent to me.. ? As the day of the Birthday is today. I had no choice but to cancel the order. I would suggest going elsewhere, as their dispatch/delivery process is antiquated and haphazard.”

Helpful Report

Posted 3 years ago

“Unfortunately can't review order as was listed at wrong price so was sent a packet of stickers was sent under the pretext of mistake and order cancelled. Can understand mistakes are made but should have been honoured not lies told to cover YOUR mistake.”

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Posted 3 years ago

“Sending spam emails asking for reviews that I haven't signed up for is a great way to get negative reviews”

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Posted 3 years ago

“Delivery hasn't arrived yet (3 weeks) and when I tried to email them about it, the message is blocked. Very disappointing”

Helpful Report

Posted 3 years ago

“I'm just disappointed in Zatu, you guys used to be my go to, now I don't think I'll shop with you again. Your prices have gone up way past retail you've basically chosen greed over supporting the hobby. I hope it's worth it, after the hype dies and you rely on the regular fans to shift the product. You have 1 less customer in me.”

Helpful Report

Posted 3 years ago

“I played 4 orders with Zatu 6 months ago. They were all orders for restock with 2 months expected time. Not one of these orders at the time of writing have been fulfilled.”

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Posted 3 years ago

“The delivery itself was fine, but the game came with a flyer asking people to write blogs for Zatu Games for free, which seems pretty exploitative to me! Writing is labour and all labour should be compensated with a fair wage. I won't be shopping here again.”

Helpful Report

Posted 3 years ago

“I have not been able to review the games that I paid nearly £50 for at the start of December as they have not been delivered to my nieces who live in Dublin. This is because after paying for international delivery they have not been delivered! I have been contacted to pay customs charge which has meant the games are even more expensive!! No where when purchasing these games did you say I may need to pay customs charges. I have contacted you for a refund and you just keep telling me I have to pay the customers charges, terrible customer service. Give me a refund ASAP. Will not be buying off you ever again.”

Helpful Report

Posted 3 years ago

“I haven't yet received my order. There's a good chance I never will, because I specifically said that it was not to be shipped in the Christmas period, since lots of small parcels get lost in Italy in those days, and still it was, with no warning. This after having been delayed for over a month because although the products were available on the site they were apparently not in your warehouse (and I had to contact you to find out, because nobody cared to inform me).”

Helpful Report

Posted 3 years ago

“I ordered the game for new years eve. But i haven't received the item till date. It was supposed to be a gift for my friend. To br Frank i am very disappointed.”

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Posted 3 years ago

“Payed for a game still havnt received it after nearly a week payed for 48 hour tracked delivery, I’ve emailed twice and got any reply whatsoever.”

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Posted 3 years ago

“good evening, we still haven't got our purchase by now (jan 3rd). I am very disappointed because it was a Xmas gift for my granddaughter. I guess there is a problem at the customs.”

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Posted 3 years ago

“I haven't even received my items. My sins very upset.”

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Posted 3 years ago

“I WILL NOT BUY FROM ZATU AGAIN. Delivery 6 months late - even though a Zatu Sales Rep confirmed on the phone that I would not be making a pre-order (which might be subject to delays) but that I would "definitely" receive the game on the "release date" published on the Zatu website i.e. 30 June 2021. After this call, I ordered the game on 20 April; it arrived End December 2021. During the 6 month wait, Zatu did not once send me a communication to update the delievery date or explain the delay (they still haven't). I had to make multiple phone calls to try to find out what was happening. Firstly I was told that release was delayed to 30 July. After that each call followed one of these paths: (1) I don't know, I'll ask a colleague" - silence until call was disconnected. (2) "I don't know, I'll call you back" - no call ever received. (3) "I don't know, I will email you; yes, I definitely will; I know that you've been waiting for months but I will definitely let you know what is happening" - no email ever received. VERY, VERY POOR CUSTOMER SERVICE”

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Posted 3 years ago

“Tried it for the first time: I wanted to buy a gift for Christmas for my son. I made an order on the 18/12/2021 and up till now I have not received not order or tracking order about it. Not happy at all !!!”

Helpful Report

Posted 3 years ago

Zatu Games is rated 4.8 based on 42,356 reviews