Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,362 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order. No communication after a few days. Chased. Told stock would be in 3-5 days. 5 days later, chased again. "Stock expected in the next few days". Cancelled order. Told refund would be 3-5 working days. Seven days later, no refund. 20 days after placing order, no product, no refund.”

Helpful Report

Posted 3 years ago

“I placed an order for 6 books with Zatu on 9th November having checked they were all in stock according to their website as they were a present. Their delivery stated orders should be dispatched with 24hrs and take a couple of days to arrive. On 15th November the order still said processing so I telephoned to be told 3 of the books were not actually in stock but a delivery was expected the next day. On 22nd November I had still received nothing so phoned again. Told exactly the same that delivery due and my order would be sent via 24hr delivery. On 25th phoned again as till not received. This time told they weren't really sure when it would be sent. By this time the deadline for the present had long gone. Finally, on 3rd December the books arrived. They were so poorly packaged that Royal Mail had placed them in a plastic bag. Fortunately the books inside were still ok. This was my first order with Zatu, and will also be my last. I appreciate things do go wrong occasionally, but my overall experience with this company was very poor.”

Helpful Report

Posted 3 years ago

“Shipping received with two expansions missing, package very poor , was opened . I wrote a claim but zatu never answered. Very disapointing.”

Helpful Report

Posted 3 years ago

“Item hasnt arrived yet.. ordered it 2 weeks ago and still hasnt come”

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Posted 3 years ago

“Ordered 8 days ago not even dispatched yet and emailed twice with no reply - advertised At 48 hour delivery. This was a present so Really disappointed 😔”

Helpful Report

Posted 3 years ago

“If I could give no star I would! Ordered on the 19 November supposedly despatched on 22 still no parcel by the 29 November, contacted twice , finally received a reply, giving a full refund , sorry. Not actually sure this order was ever despatched, all items out of stock shortly after. Would not recommend.”

Helpful Report

Posted 3 years ago

“package never arrived”

Helpful Report

Posted 3 years ago

“I haven´t received it yet even though I was told it should arrive week 46 or 47, so I am quite disappointed so far.”

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Posted 3 years ago

“Didnt receive the pokemon box”

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Posted 3 years ago

“I ordered ultra pro top loader last June 21, 2021 up to present I didn't receive the Item until now nearly half year of waiting the product horrible experience in Zatu..”

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Posted 3 years ago

“I can not review the game I ordered because I didn’t receive it, I received a different one. And had to give that as a gift as I didn’t have time to return it. Would not recommend.”

Helpful Report

Posted 3 years ago

“Pre-ordered a video game for switch and all of my friends have got it before me from stores/other sellers, was literally no point in me pre-ordering, do yourself a favour and don't pre-order from Zatu”

Helpful Report

Posted 3 years ago

“Preordered a game, expecting the game to be delivered on day of release, which I think is a reasonable expectation, and it hasn't been delivered. Had I have know it wouldn't be delivered on day of release, I'd have bought it elsewhere. Very disappointed.”

Helpful Report

Posted 3 years ago

“Gd day after several days we are still waiting package. We understand that, due to Brexit, transit formalities are taking time but it's really too much.”

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Posted 3 years ago

“have returned said item, they received return on 18th Nov still awaiting refund!!”

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Posted 3 years ago

“I never received the game. I reached out to zatu and never heard back about where it was. Scam. Don’t let them take your money.”

Helpful Report

Posted 3 years ago

“I ordered 9 days ago and still havent had it dispatched. Contacted them 3 times and no response. Items wont arrive until after the intended game night now. Disappointed”

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Posted 3 years ago

“Level of service had gone down recently. Pre orders not being sent out, having to chase up orders.... not the best service.”

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Posted 3 years ago

“there were no warnings about custom fees (I payed 30€ more) but, most of all, the game box arrived damaged and no one answered to my complain.”

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Posted 3 years ago

“Digimon sealed boxes are suppose to come with 2 dash packs per box and absolutely none were sent with my two boxes. This leaves a terrible taste in my mouth, especially since I'm ordering from the U.S. Zatu Games is most likely yet another company that sells them separately when Bandai exclusively states that they are to be given out with each sealed box. I didn't get the chance to take pictures as they were a gift for a friend. The boxes were poorly wrapped, a long flat piece of card-board wrapping both boxes with it being exposed completely on both sides which made one the boxes bent up and a few cards in the pack were bent. Would never recommend them ever again. ChaosCards not only gave a cheaper price per box but gave put extra dash packs with the product. You've been warned!”

Helpful Report

Posted 3 years ago

Zatu Games is rated 4.8 based on 42,362 reviews