Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,217 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to pay extra to receive the box, will never buy from you again”

Helpful Report

Posted 3 years ago

“Cancel orders if you brought product “Re-stock” at a good price and don't bother to let you know why it was cancelled. When following up to their customer service, the response was "our suppliers have put up their prices for this item, and so we have had to cancel and refund your order." then asking if I still want to buy the game at a much more inflated price when it came back in stock.. if you review their T&C they have the following > 3.3.2.6 "there has been a mistake on the pricing or description of the goods; or" basically allowing them to pull the chain on any order you make if they are not happy with the price they sold it to you for. I have spent several thousands of pounds on board games and the like with Zatu and on the whole it’s been okay with the odd box here and there damaged but I have not complained in the past but to just cancel the order without stating why and then having to follow up and get that response is kind of BS practice and poor communication. be warned, if you find something at a good price, they can pull the plug on you if the price was too cheap…”

Helpful Report

Posted 3 years ago

“Hello, I bought some weeks ago a board game called : "The Binding of Isaac : Four Souls". I just receive it now and I got à piece of a vacuum cleaner. I don't understand what happened, is it a bad joke or I get tricked somewhere ? The package have been stuck during a long time to the customs house (2 weeks a least). There's all the photos to prove it, if you need more information, please tell me, i'm very confuse about this situation. I'm from France, next time, send it throught a different and more secure package, this is very weird”

Helpful Report

Posted 3 years ago

Hello, Thank you for contacting us and my apologies for this issue! We have no idea how this could have happened and we will be investigating this with our courier. Please email our friendly customer service team at team@zatu.co.uk and we will resolve this for you as soon as possible! Once again, I am sorry for whatever has happened here with our courier. Please get in touch with us and we will arrange a resolution! Best wishes, Zatu

Posted 3 years ago

“After waiting for the printing as well as the delivery of Glow, I was happy to receive the news from Zatu Games that the game is finally on its way. The game is fully paid for and has not reached me until today. According to the delivery service, however, the game should have reached me. Therefore, I can unfortunately only rate with one star.”

Helpful Report

Posted 3 years ago

“I am writing this review still not in receipt of my order placed over two weeks ago this is actually due today. I was forced to call customer services as I had received no tracking information after a full week after delivery. This item was to be a birthday gift for a relative which I have now had to offer apologies as this has arrived late for this event. I am extremely dissatisfied with service offered especially when postage isn’t a free but a paid service. To be clear this item was unexplainably delayed in Zatu warehouses not the courier as confirmed by Zatu customer services.”

Helpful Report

Posted 3 years ago

“I have not yet received my item. I have payed much more than expected. All thanks to brexit. I will never order anything from Britain again. You should warn your customers better about this.”

Helpful Report

Posted 3 years ago

“Ordered game for day one release delivery. got email 3 days before due date saying it had been despatched. Did not turn up on day. Rang and they tried blaming Royal Mail. Promised it was out for next day delivery. Did not turn up. Saved a couple of pounds but i should have paid the extra and gone almost any other game provider. I know a few who ordered and got it as promised but the two bought from Zatu did not arrive. Customer service blatantly lied which is unforgivable. Never again.”

Helpful Report

Posted 3 years ago

“I've pre-ordered games a couple of times from Zatu and they never arrive on release date or even D+1 of release. Very dissapointed and won't be pre-ordering through Zatu again”

Helpful Report

Posted 3 years ago

“Ordered 2 boxes of digimon and they diddnt come with the promo packs they were meant a to come with which was a major let down as it’s a big reason to buy the boxes for this game. Was very let down by this as I know Bandai supply the packs with the boxes”

Helpful Report

Posted 3 years ago

“Zero communication and I never received the game ordered. A shop to avoid.”

Helpful Report

Posted 3 years ago

“Worst ever delivery. No communication or excuses for a delay of several weeks. Once but never again will I buy something. Long.live Brexit ! I get my games faster from US and Australia than from Norwich LOL”

Helpful Report

Posted 3 years ago

“I placed an order on 14th January which I still haven't received (02/03) so I asked for an update and they cancelled my order. Their prices are better than other retailers however pre-orders do not turn up on time either which is disappointing.”

Helpful Report

Posted 3 years ago

“Picked up random dnd set of mini's in a mystery box as part of the main order, disappointing contents, really expected better for the price.”

Helpful Report

Posted 3 years ago

“They know how to debit your card, but they don't know how to deliver your order! 3 weeks after my order (without any information), I asked to the support to give me informations. "Don't worry, it will dispatched in the next 24 hours". And 3 days later, still nothing and no news from the support.”

Helpful Report

Posted 3 years ago

“Order number 1001546367. Placed this order on the 26/01/22 and was expecting it to be shipped out like they state on there website within 24 hours, over 48 hours later and still not even shipped. So I contacted customer service to see if they even have the items in-stock as I need it as a Birthday present. No help what so ever, so I had to order the items from Amazon with next day delivery just for a few quid more? What a let down by this company”

Helpful Report

Posted 3 years ago

“ordered a pokemon elite trainer box and all the packs were resealed wasnt worth it”

Helpful Report

Posted 3 years ago

“I went with Zatu. Because their delivery date was a little sooner than another company which was asking less. Due to Birthday gift, time restraints. The controller was ordered on the 7th with a latest delivery day of the 12th.. Yet still on the 19th no dispatch notice. With an excuse that their warehouse hadn't sent out the order.. That would then be sent to them.. Which in turn would be sent to me.. ? As the day of the Birthday is today. I had no choice but to cancel the order. I would suggest going elsewhere, as their dispatch/delivery process is antiquated and haphazard.”

Helpful Report

Posted 3 years ago

“Unfortunately can't review order as was listed at wrong price so was sent a packet of stickers was sent under the pretext of mistake and order cancelled. Can understand mistakes are made but should have been honoured not lies told to cover YOUR mistake.”

Helpful Report

Posted 3 years ago

“Sending spam emails asking for reviews that I haven't signed up for is a great way to get negative reviews”

Helpful Report

Posted 3 years ago

“Delivery hasn't arrived yet (3 weeks) and when I tried to email them about it, the message is blocked. Very disappointing”

Helpful Report

Posted 3 years ago

Zatu Games is rated 4.8 based on 44,217 reviews