Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,245 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 11th October 2025

891

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery hasn't arrived yet (3 weeks) and when I tried to email them about it, the message is blocked. Very disappointing”

Helpful Report

Posted 3 years ago

“I'm just disappointed in Zatu, you guys used to be my go to, now I don't think I'll shop with you again. Your prices have gone up way past retail you've basically chosen greed over supporting the hobby. I hope it's worth it, after the hype dies and you rely on the regular fans to shift the product. You have 1 less customer in me.”

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Posted 3 years ago

“I played 4 orders with Zatu 6 months ago. They were all orders for restock with 2 months expected time. Not one of these orders at the time of writing have been fulfilled.”

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Posted 3 years ago

“The delivery itself was fine, but the game came with a flyer asking people to write blogs for Zatu Games for free, which seems pretty exploitative to me! Writing is labour and all labour should be compensated with a fair wage. I won't be shopping here again.”

Helpful Report

Posted 3 years ago

“I have not been able to review the games that I paid nearly £50 for at the start of December as they have not been delivered to my nieces who live in Dublin. This is because after paying for international delivery they have not been delivered! I have been contacted to pay customs charge which has meant the games are even more expensive!! No where when purchasing these games did you say I may need to pay customs charges. I have contacted you for a refund and you just keep telling me I have to pay the customers charges, terrible customer service. Give me a refund ASAP. Will not be buying off you ever again.”

Helpful Report

Posted 3 years ago

“I haven't yet received my order. There's a good chance I never will, because I specifically said that it was not to be shipped in the Christmas period, since lots of small parcels get lost in Italy in those days, and still it was, with no warning. This after having been delayed for over a month because although the products were available on the site they were apparently not in your warehouse (and I had to contact you to find out, because nobody cared to inform me).”

Helpful Report

Posted 3 years ago

“I ordered the game for new years eve. But i haven't received the item till date. It was supposed to be a gift for my friend. To br Frank i am very disappointed.”

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Posted 3 years ago

“Payed for a game still havnt received it after nearly a week payed for 48 hour tracked delivery, I’ve emailed twice and got any reply whatsoever.”

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Posted 3 years ago

“good evening, we still haven't got our purchase by now (jan 3rd). I am very disappointed because it was a Xmas gift for my granddaughter. I guess there is a problem at the customs.”

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Posted 3 years ago

“I haven't even received my items. My sins very upset.”

Helpful Report

Posted 3 years ago

“I WILL NOT BUY FROM ZATU AGAIN. Delivery 6 months late - even though a Zatu Sales Rep confirmed on the phone that I would not be making a pre-order (which might be subject to delays) but that I would "definitely" receive the game on the "release date" published on the Zatu website i.e. 30 June 2021. After this call, I ordered the game on 20 April; it arrived End December 2021. During the 6 month wait, Zatu did not once send me a communication to update the delievery date or explain the delay (they still haven't). I had to make multiple phone calls to try to find out what was happening. Firstly I was told that release was delayed to 30 July. After that each call followed one of these paths: (1) I don't know, I'll ask a colleague" - silence until call was disconnected. (2) "I don't know, I'll call you back" - no call ever received. (3) "I don't know, I will email you; yes, I definitely will; I know that you've been waiting for months but I will definitely let you know what is happening" - no email ever received. VERY, VERY POOR CUSTOMER SERVICE”

Helpful Report

Posted 3 years ago

“Tried it for the first time: I wanted to buy a gift for Christmas for my son. I made an order on the 18/12/2021 and up till now I have not received not order or tracking order about it. Not happy at all !!!”

Helpful Report

Posted 3 years ago

“I am being asked for a review of a product I havent yet received It was due to be delivered on Monday 20th December - I paid for faster delivery - it is now Weds 29th and we are still waiting. It was a Christmas gift so particularly disappointing I would like an indication of how much longer we can expect to wait for this”

Helpful Report

Posted 3 years ago

“First order I placed was very quick and efficient. However. I’m still waiting for two items paid for first class to be delivered and still no sign 10 days on. And I cannot manage to contact them to find out what’s gone wrong. Shocking !!!!”

Helpful Report

Posted 3 years ago

“I'm so so mad it didn't arrive to Ireland yet ..My son was very sad”

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Posted 3 years ago

“I was waiting 7 months for a restock order before I cancel it because there was no sings I will get it”

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Posted 3 years ago

“Horrible I've been waiting half a year for my package lousy customer service!!!!never again!!!”

Helpful Report

Posted 3 years ago

“Appalling level of customer service which resulted in my uncle not receiving a Christmas present. I ordered three games on Saturday 18th December from Zatu. Three days days later, two games arrived. I assumed the third was coming separately, but thought I ought to phone up to check. Alas, there was a stock query on the product. I was told they would get back to me in due course. They didn’t. As such I sent a further e-mail requesting the same game or a different game. On the evening of the 23rd December they finally contacted me by e-mail saying I’d be refunded for the game. awful service. Firstly, I ordered a game which wasn’t available, secondly I wasn’t contacted to say it wasn’t available at any stage, thirdly the customer service was dreadfully slow and didn’t have the courtesy to contact me. I believe Zatu is an American firm, which usually have a stress on customer service. Alas, I’m now left without a Christmas present after Zatu failed at every level.”

Helpful Report

Posted 3 years ago

“The selection of games available is enticing! However there's quite some things that need improving. No free shipping even for high value orders, completely out of touch with the market. Prices randomly fluctuate from day to day. Customer Service doesn't prove helpful at all. All questions are met with no useful response. No solutions or help are offered.”

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Posted 3 years ago

“Placed an order for a vinyl then week later received email stating you didn’t have it so order cancelled but still awaiting refund. Emailed customer service several times and no reply.”

Helpful Report

Posted 3 years ago

Zatu Games is rated 4.8 based on 44,245 reviews