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Zatu Games Reviews

4.8 Rating 49,034 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,768
 Metrics Info
4.8
Based on 49,034 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

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Gael L
Verified Buyer
“Great seller quick send”
Helpful Report
Posted 1 year ago
Wilmer E
Verified Buyer
“Everything went great, shipping was quick and the product was very well protected. Thank you! I ordered the Obsession metal coins.”
Helpful Report
Posted 1 year ago
Jim H
Verified Buyer
“Nice selection of boardgames. Prompt delivery and fair pricing.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great service and fast delivery”
Helpful Report
Posted 1 year ago
Maelys D
Verified Buyer
“My order has been shipped really fast and was well packed. The customer service is nice and reply quickly. Perfect !”
Helpful Report
Posted 1 year ago
Catherine C
Verified Buyer
“Speedy dispatch and delivery, games were very reasonably priced and we love them!”
Helpful Report
Posted 1 year ago
Maria W
Verified Buyer
“I just received ordered book and all the process was even better than I suspect it would be”
Zatu Games 5 star review on 14th October 2025
Helpful Report
Posted 1 year ago
Arndt G
Verified Buyer
“Goog books, fast deliivery, im happy!”
Helpful Report
Posted 1 year ago
Heidi P
Verified Buyer
“Ordered a Coraline doll for my daughters birthday. The quality of the product was fantastic, my daughter loved it. Good value for money compared with other retailers.”
Helpful Report
Posted 1 year ago
Karen M
Verified Buyer
“Better price than other stores for the game I bought. Arrived promptly & was well packaged.”
Helpful Report
Posted 1 year ago
Oscar R
Verified Buyer
“Very good and useful service”
Helpful Report
Posted 1 year ago
Douglas R
Verified Buyer
“First time ordering a couple of games from a store abroad. Very satisfied with the speed of delivery and the transit updates.”
Helpful Report
Posted 1 year ago
Andrew G
Verified Buyer
“Good price quick delivery. Very pleased/”
Helpful Report
Posted 1 year ago
Elaine C
Verified Buyer
“Always have what i want at good prices”
Helpful Report
Posted 1 year ago
Jody C
Verified Buyer
“Zatu games are fantastic, great value and service”
Helpful Report
Posted 1 year ago
Allan W
Verified Buyer
“Everything was easy and arrived on time”
Helpful Report
Posted 1 year ago
Paul S
Verified Buyer
“Bought a 2018 halloween Michael Myers licensed mask from Zatu! Great price for a proper replica mask and the shipping and delivery times were Bob on!”
Helpful Report
Posted 1 year ago
Tom J
Verified Buyer
“Speedy delivery, excellent price”
Helpful Report
Posted 1 year ago
Antonio D
Verified Buyer
“I ordered the MTG Foundations Beginner Box and couldn't be happier with the experience. The delivery was impressively fast, and the packaging was spot-on—secure, neat, and completely damage-free. Everything arrived in perfect condition, ready to play. It's clear Zatu takes pride in their service and customer care. Highly recommended for any Magic: The Gathering fan or tabletop gamer!”
Helpful Report
Posted 1 year ago
Ashlyn Y
Verified Buyer
“I ordered an expansion pack to a game. I live in Canada, after a while I started thinking I should have already received that package so I checked tracking and it said it had been in England the day before and ALSO delivered to my address in Canada. I hadn’t received the package yet, so reached out to Zatu with a message three days ago. Just got an email to review the item I haven’t received at about the same time as I received a text that says I will be receiving a refund. Where is the communication as to what is going on and what happened?? Very poor customer service and communication.”
Helpful Report
Posted 1 year ago
Thank you for your feedback, and we’re very sorry for the inconvenience you’ve experienced with this order. Due to recent postal delays and strike-related disruptions in Canada, we’ve unfortunately seen a number of international orders returned to us unexpectedly. In your case, it appears your package was one of those affected and was returned to our warehouse. As a result, we processed a full refund, which I can confirm was successfully processed on 13/10/2025 You can see more information regarding these postal strikes here: https://www.royalmail.com/international-incident-bulletin That said, we completely understand your frustration, especially with the lack of timely updates. Clear communication is essential, and we acknowledge that we fell short in keeping you informed throughout this issue. Our Delivery Logistics team are monitoring this closely, but if you require further assistance with this order, please feel free to contact our customer service team at team@zatu.co.uk with the reference number 9936 and our team will help as best as we are able to. Thank you again for your patience and understanding. Team Zatu Games
Posted 1 year ago
Zatu Games is rated 4.8 based on 49,034 reviews
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