Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,092 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 9th July 2026

916

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a good experience. Good prices fast shipping only negative was the poor packaging. I bought comic books and all of the books were dented and damaged to various degrees. A little bubble wrap would have been nice. Four stars.”

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Posted 10 months ago

“Very reliable and user friendly. Products shipped faster than expected and were delivered without issues. 10/10 would use again.”

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Posted 10 months ago

“always good.”

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Posted 10 months ago

“Really great service. Unfortuantely due to issues with courier service I had to contact customer service. They were very friendly and helpful, really easy to get through to. Package was sent out very quickly. Well packaged once arrived, great prices too. The website is easy to navigate and really appreciate the recomendations and how well thought out the site is - great interface. Overall very pleased and look forward to buying more games :)”

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Posted 10 months ago

“Pre-order delivered right on time, in perfect condition.”

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Posted 10 months ago

“I was looking for a two player game. Zatu had a good range, reasonable prices and fast delivery. Thanks.”

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Posted 10 months ago

“I wish I could give them less than one star. My experience with ZATU Games has been horrendous. I preordered a product, months in advance, that was listed as available with a promise of delivery by the release date. One week later, the product has not been shipped. When contacted, the company blames their distributor with no remorse or option of compensation for the inconvenience. Additionally, other products in the order have also not been shipped. Two weeks (plus) later, the product has not been shipped. No idea from the company when the product will be available. When I asked if I could get the rest of my order while I wait for them to sort their issue, they said, as long as I pay additional shipping. Their suggested solution is to cancel my order of the product. Suspiciously enough, the price of the product has increased since my preorder. Each time I've contacted the company via email, their responses have been prompt; however, they refuse to take responsibility for their false advertising and inability to meet their promised delivery date. Instead, they wish to further take advantage of their customer.”

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Posted 10 months ago

Thank you for sharing your experience, and I’m truly sorry to hear about the frustration you've encountered. We strive to meet our delivery promises and understand how disappointing it can be when things don't go as expected. While we do rely on our distributors for timely shipping, we acknowledge that communication is key, and we're actively looking to improve in that area. We can see that our team informed you of a stock issue with one of your products, and whilst this was unfortunately outside of our control, we can see that our teams looked to try and resolve this as soon as they were able to. Regarding the shipping issues and the increase in price, I can understand how concerning this must be for you. The pricing of products may change based on our suppliers, and whilst we try to absorb as much of that cost as possible, sadly these can increase in price. Please rest assured that our team never intend to suggest you place an order again as a result of any increases of price. Nevertheless, we always aim to provide excellent service and transparency to our customers, and your feedback will help us refine our processes further. If you'd like us to assist you further, please reach out to our customer support at team@zatu.co.uk with the reference number 5451, and we would be happy to help wherever possible. Warm regards, Team Zatu Games

Posted 10 months ago

“Ordered from South Africa arrived in 10 days from Order to Collection at Post Office. Phenomenal Service. I will order again if the boardgame I am looking for is not in the country.”

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Posted 10 months ago

“Zatu games are fantastic. Prompt delivery and received everything I ordered undamaged. I will get hours of endless fun playing my board games.”

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Posted 10 months ago

“Have ordered twice already and am pretty satisfied about the results despite having the games shipped internationally. Was worried about how the packages weren't sent out for a few days compared to near instantly the last time but I got I still got them pristine 1-2 days later than expected which is still damn good tbh.”

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Posted 10 months ago

“Fast delivery and a handy cumulative discount”

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Posted 10 months ago

“The deck arrived exactly as predicted and in great condition.”

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Posted 10 months ago

“excellent value for the product -will defo be back”

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Posted 10 months ago

“Loved the website, so easy to use and the reviews and ratings of the games made it so simple to know what type of game to get!”

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Posted 10 months ago

“Great service and fast Delivery to Germany.”

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Posted 10 months ago

“We got our game quickly and the game is great.”

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Posted 10 months ago

“Game arrived in good condition, quick delivery, minimal hassle. Affordable price, even though i ordered from abroad.”

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Posted 10 months ago

“Fantastic company, respond quickly and also quick delivery.”

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Posted 10 months ago

“Item was dispatch fast and arrive on time. Excclent service from ZATU.”

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Posted 10 months ago

“I have ordered form Zatu several times now - each time the product has arrived promptly and well packed. The prices are good too,”

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Posted 10 months ago

Zatu Games is rated 4.8 based on 48,092 reviews