Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“Pretty sure you won’t post this review. Easy to order games then they didn’t arrive, I chased up - very poor communication, no way to get through on phone as lines closed. Told the games would arrive before Christmas (they were due 16th) but they were put in the post on the 2 strike days before Christmas so this was either downright untrue or someone wasn't thinking, they arrived 28th. Will not be using you again. Stressful and expensive as I was out buying replacement gifts on Christmas Eve.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Dismal service ! Atrocious customer service and response from Zatu.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order, and that you have not been satisfied with our service on this occasion. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“This was supppsed to be a Christmas present for my soccer mad son. I ordered it early December. Only an empty cardboard box arrived. Obviously it got lost in transit. I have reported this to Zatu Games & I believe they are investigating this.It’s very disappointing. I have only had one email so far from them and I reported it 2 weeks ago.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Having looked into this, I can see that the tracking for this order suggests that this is now leaving the country, and should be with you very soon. We apologise for any confusion that has been caused. Please do not hesitate to contact us again If you have any concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Delivery was late, customer service refused to refund carriage charge”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We will be Investigating this with our courier to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered on the 14th of December with a latest ETA of 24th December. Paid for Royal Mail tracked 48. Said they would email when it had been dispatched. No email so contacted them after a week and was told it may take up to 2 months as I had ordered a restock item. I hadn’t, the website displayed it as being in stock. Pointed this out, item miraculously appeared and was dispatched more than a week after order and only because I’d had to follow it up. Arrived on 30/31 December. Disappointing as this was a Christmas gift and was ordered in good time. Asked them about a refund of the postage at least because they’d failed to deliver to a proper standard . Sent 2 emails and no reply, not even an acknowledgment or apology. I appreciate Christmas is a busy time but that is not the way to treat customers. Only reviewing as despite not replying to my email I did get an automated one asking for a review so here it is.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. Having looked into this, I can see that a voucher for the shipping costs has been sent by email. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Item was ordered on the 7th December with Royal Mail tracked 48 and was not dispatched until 23rd of December after repeatedly contacting customer service. I've bought from Zatu before but will be avoiding in future.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still waiting for my item. Was sent ages ago but still not got it and also not got a refund yet after contacting them. I know royal mail are poor at the moment but but I run my own business and would have sorted this issue out ages ago.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered as of 28/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My order on 15th Dec did not arrive in time for Christmas, despite the website promoting that it would. The product was in stock when I ordered, but was not dispatched until the 22nd. Contact centre apologised and informed me after the time of dispatch that it 'should' reach me in time for Xmas. Product arrived on the 28th Dec Price was good, cheaper than other leading retailers. Product quality was good.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Not great game”

Helpful Report

Posted 2 years ago

“I ordered Christmas presents at the end of November-they still haven’t arrived at the beginning of January. I have now requested a refund and have heard nothing back at all-very poor.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that this has impacted your order on this occasion. We are working closely with the courier to get all outstanding orders delivered as quickly as possible. Please do not hesitate to contact us If you still have not received this, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I placed my order Dec 17 and have received no updates. It is Jan 3rd.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered a game as a Christmas present with the idea that it would arrive on time. Nearly a month later I've received nonlthing with little to no communication from the team.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“What are you trying to do? Can you return my money? What a careless company. Where did I get you? I've emailed many times and you don't respond. You lost the order and refund my money! Turkish customers who shop from you about this grievance we experienced.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see from the tracking that this has been returned to us. Once this has been processed by our returns team, a refund will be issued. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Next day delivery was advertised on the website. I ordered on Monday 19th for next day delivery by yodel so my sister could bring it back to Ireland....unfortunately it was 48 hours late and didn't arrive until the 22nd, she was already in Ireland by then so my son did not get what he wanted for Christmas.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this was despatched from our warehouse on 19/12 and should have arrived with you in time. I apologise that this does not seem to have been the case, and we will be Investigating this with the courier to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“They left mi with no updates on my delivery. And it has been now almost one month with no information what so ever on where the delivery is arriving. I was left with nothing for Christmas and even now I still have no update if i ever going to receive it or a refund.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered this at the beginning of December. A shipping label was created on December 12th, and that's it. It still has yet to ship out to me.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that this was despatched from our warehouse on 12/12 and should have arrived with you by now; unfortunately the recent courier strikes have affected even International orders. We are working closely with the courier to ensure outstanding deliveries arrive as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My package never arrived. I ordered a month ago and I send several emails but never got a decent answer.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered this game from Zatu online and paid the extra delivery to have it shipped and delivered by the 20th for a Xmas gift. This date came and went no sign of package. The tracking number to this day still says expecting (1st Jan). No Xmas gift for my family member and when I contacted the customer service was just told it’s on it way that all. I buy many gifts and have delivered to France for family and this has never happened. Worst experience and worse customer service. Will be never using again. Plus still waiting for refund.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered a game on December 12th as a Christmas present and it is now January 1st and it had still not arrived.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has affected your order on this occasion. We are working hard with the courier to get all outstanding orders delivered as soon as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Poor service, paid, and got nothing in return!!! (sorry, I got a tracking number that proves that I got nothing!) for more than 3 weeks! Don't know if it's even shipped! (the tracking says that royal mail is jet to receive it), no responsibility and poor communication for the whole time, 3 weeks passed and still no change in the tracking and the replies are casual like it's normal that royal mail did not scan it in their depot for 3 weeks...”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately courier strikes have caused delays for retailers across the country, and I am sorry to see that this has affected your order on this occasion. We are working hard with the courier to ensure this gets to you as quickly as possible, and I can see that your order has been escalated with management. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews