Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“My brushes have been lost in post. Customer service is not being helpful. I want my brushes or refund please. Tried to phone but no answer”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Board game arrived mouldy.. pictures to follow”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the state of your order. We certainly aim to provide high quality products and apologise that this was not the case in this instance. I can see that our customer service team are working with you to resolve this issue as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“was told that my order would be dispatched within 24 hours. i ordered on the 2nd of december and only today on the 18th has it JUST been dispatched. they told me over the phone that it would have to be sent from a smaller warehouse to their main one, where it would then be dispatched to me. i wasn’t told any of this beforehand. my advice? DO NOT order from here. i only ordered from here because Mad About Horror was out of the figure i wanted. I’d rather go without than order from here. the office was closed most times i tried to ring up even though they said they were open 9-5 most days, and when they were open, they took their sweet time answering the phone.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Never received”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“je suis complètement DECU j ai commandé un jeux normal de base et je reçois un jeux de poche , version voyage même pas complet , pas de pièce pour y jouer pas de pions pour avancer , c'est honteux et de plus je me suis fait taxer de 11 euros de frais de douane personne ne m avait dit que ce minuscule jeux me couterai aussi cher; je suis trop déçu, vraiment impossible de jouer a ce jeux ; même avec des loupe tellement il est minuscule, c'est honteux de ne rien dire a ses clients, je ne vous félicite pas du tout, et croyez moi , je vais diffuser sur les réseaux a quel point vous êtes malhonnête, !! _________________________________________________________________________________ 603 / 5 000 Résultats de traduction Résultats de traduction I am completely DISAPPOINTED I ordered a normal basic game and I receive a pocket game, travel version not even complete, no room to play no pawns to move forward, it's shameful and moreover I was taxed 11 euros customs fees no one told me that this tiny game would cost me so much; I'm too disappointed, really impossible to play this game; even with a magnifying glass it is so tiny, it is shameful not to say anything to its customers, I do not congratulate you at all, and believe me, I will broadcast on the networks how dishonest you are, !!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“terrible, wrong stocked marked as in stock. no option to alter order to actually get it to dispatch the items that are available only option is to wait over 2 months to "see" if your item gets restocked. and only then will the other items be shipped. absolute S**T”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that your order has been despatched. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Placed a order on the 4th of December and still waiting for it to be dispatched as its stored in a separate warehouse. 12 days later and after emailing them and ringing there is still so sign of it being shipped. Tried ringing again but no answer after 20 minutes on hold”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this is now due to be delivered today. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I am not able to write a review. The game ordered has not arrived. Track and trace show photograph if a parcel in a hallway. Unfortunately it is not my hallway. The game cost over £40. I would be grateful if you could send this to me or refund the price. The order number is WY977245018GB.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please do not hesitate to contact our customer service team by filling out a contact form, or giving us a call during our opening hours. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Haven’t received this yet but being asked to review…”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“No customer service”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am sorry to hear that you have not been satisfied with our services. Having looked into this, I am unable to find any contact from yourself. Please do not hesitate to contact our customer service team by email, or calling us during our opening hours, If you have any concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My order placed on 01/12/2022 has not been sent to Royal Mail until now. I sent two emails complaining and asking for a solution. They answered both times with a generic answer and did not solve it disappointing”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that your order was despatched on 01/12/2022 and an email has been sent informing you that due to the recent Royal Mail strikes, there has been a delay in the scanning process, however your order is on the way and will be with you soon. We apologise for any Inconvenience that has been caused and hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I haven't received my order. It's over 14 days now”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that your order was despatched on 07/12/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“i'm so sad. because the box was damaged. and the package was not protected enough.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Why am I being asked to review my purchase when you haven't dispatched my item more than a week after receiving my order and have ignored my email asking for an update?”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this was despatched on 07/12/2022 and tracking suggests this has now been delivered as of 10/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still haven't received the item or tracking info”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Have not received my parcel yet”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Hi Zatu, My experience is not great as I haven't received my parcel yet. It's been a week now - and I had ordered it for the next day UK. I was not able to host our poker night as I still don't have the chips. Thanks,”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I'd love to write a review but despite paying for 24 hr delivery the game still isn't here after 1 week, I know the post are striking occasionally but should have been here by now, other parcels are. Customer services attitude is to wait it out! Not great when it is a present required to go somewhere else”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered a game November 6 it is now December 13, not only have I not received my game I have not had a response to my enquiries. I live out of the UK so ordered with plenty of time for the holidays but it looks like not only will I not get the game in time I will not get it at all. So disappointed in this experience since the last time I was very happy.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now arrived in your destination country, and should soo be with you. We hope you'll give us another chance soon. Kieran Zatu Games

Posted 2 years ago

“Instead ordered items, on release day, nothing, I emailed and no one replied. Phoned the following day to be told they hadn't enough items to fulfil the pre orders. Yes I got a refund, but really bad service and disappointed they couldn't even be bothered to inform me. Not sure I would pre order items again from them.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that you should have received an email informing you of the stock issues as soon as we learned of them ourselves, and I apologise that this was not the case in this instance. We will be looking into this so we can prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews