Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,694 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,694 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, doesn't bother to contact you unless you chase them. The whole "back order" promise is a scam that they never actually follow through on. Do not buy from this company, it is more trouble than it's worth. There are pleanty more retailers out there and this one doesn't deserve you patronage.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience with us did not meet your expectations. We understand how frustrating delays and a lack of timely communication can be, and we apologise if you felt you had to chase for updates. We aim to respond promptly to all enquiries, and we regret that this was not your experience on this occasion. Regarding backordered items, these products are listed as such in line with our Terms & Conditions and our FAQs, which explain that availability is dependent on supplier stock and estimated delivery times cannot always be guaranteed. While we make every effort to fulfil backorders as quickly as possible, delays can unfortunately occur when awaiting confirmation or delivery from manufacturers or distributors. We appreciate that this can be disappointing, particularly when expectations are not aligned. That said, we recognise that clearer and more proactive communication is essential, and your feedback highlights areas where we can improve — especially around keeping customers better informed throughout the backorder process. We would welcome the opportunity to review your specific order and address any outstanding concerns directly. Please contact our customer service team with your order number so we can assist further. Thank you again for your feedback; it helps us identify where we need to do better. Kind regards, Team Zatu Games

Posted 1 month ago

“A great sight with a vast number of games etc at the best prices.”

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Posted 1 month ago

“Great prices, easy ordering and fast, well packaged delivery, will be happy to order from Zatu again”

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Posted 1 month ago

“Very easy to deal with. Nice products. Have had no problems”

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Posted 1 month ago

“Great service and great prices!!”

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Posted 1 month ago

“Only found the recently but have ordered many times from them already. Great prices and quick delivery!”

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Posted 1 month ago

“Really quick delivery. Game was a gift so I hope recipient is enjoying.”

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Posted 1 month ago

“Always my go to place to purchase games. Competitive prices, great selection - and fast delivery!”

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Posted 1 month ago

“Brilliant , right game ,fast delivery , competitive price .”

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Posted 1 month ago

“Great delivery time”

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Posted 1 month ago

“The best online board gaming retailer around! :)”

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Posted 1 month ago

“Always fast and great value service. Would heartily recommend and continue to buy from them moving forwards.”

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Posted 1 month ago

“Great selection of games and lowest prices I could ever find anywhere. Definitely will continue to buy and grow my collection through them for sure!”

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Posted 1 month ago

“Arrived one week earlier than expected to Canada from the UK!”

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Posted 1 month ago

“The order took a long time to come from the warehouse when collecting. The directions to the gaming centre are not clear.”

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Posted 1 month ago

“We ordered the Warhammer 40k Ultimate Starter set, along with a codex for the blood angels, excellent prices compared to Warhammer direct, arrived promptly and well packaged, smooth simple ordering process, thank you very much Zatu Games. Arrived within the 48hr working days.”

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Posted 1 month ago

“Excellent service, arrived as promised. Looking forward to playing the game thank you”

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Posted 1 month ago

“Excellent product, excellent delivery.”

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Posted 1 month ago

“Quick postage and great products.”

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Posted 1 month ago

“Product arrived in good condition and in good time”

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Posted 1 month ago

Zatu Games is rated 4.8 based on 46,694 reviews