Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,932 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,932 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 22nd October 2026

927

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged, quickly dispatched. Fell short once it got into the hands of Royal Mail but that’s to be expected!”

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Posted 1 month ago

“Excellent service, great range and competitive pricing. Would always recommend.”

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Posted 1 month ago

“Order for 24 hour service. Then nothing. Then an email refunding 2 pound for postage as couldnt do 24 hour service. Then nothing. Emailed to ask when it would be, no reply. Then I phoned and it says its not being dispatched for another week. Had to cancel the order as it was for a present.”

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Posted 1 month ago

Hi there, Thank you for your review. We're sorry for the inconvenience you faced with this order. While we do aim to dispatch all orders as quickly as possible, there can occasionally be issues which mean a next day service cannot be met. We do try to inform our customers as soon as possible once an issue like this has been discovered, and I apologise that we were not able to deliver this on time for you. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 3311, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 3 weeks ago

“Excellent service, well packaged :)”

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Posted 1 month ago

“Great prices and always in perfect condition. Would recommend to anyone!”

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Posted 1 month ago

“Quick delivery and well packaged item”

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Posted 1 month ago

“All good and perfect”

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Posted 1 month ago

“I've usually receive good service from Zatu, but this time have been let down. The advertised delivery date was 2-3 business days, this has been missed, and have not received the item, 11 days after placing the order.”

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Posted 1 month ago

“Was sadly seduced by Zatu's Summer promotion of free delivery for orders over £50, and should have known better when discovering at the checkout that they'd partnered with Evri as the courier. The order was placed on 08/08/26 with an estimated delivery of 11-12/08. Evri emailed on 11/08 to say they were expecting to receive the parcel within 48hrs, then again on 12/08 to say I'd get an estimated delivery date within 48hrs. On 14/08 Evri emailed with a time for delivery that evening, then another email on 16/08 with a new time and an eventual successful delivery that day. This is as much as I'd expect from Evri, but for a company like Zatu that prides itself on good service and rapid delivery, this was a joke. Or it would have been if it wasn't for the fact that the order was for some games to play over a family holiday but which arrived shortly before the holiday ended! I've always been more than happy with Zatu over all the years I've shopped with them, but on this occasion, not so much.”

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Posted 1 month ago

“Always been very reliable whenever I’ve bought from them (at least 15 separate orders)”

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Posted 1 month ago

“Product was well packaged despite a delay which wasn’t their fault the issue was sorted and the customer service was great”

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Posted 1 month ago

“Delivered quickly and good quality what more could you ask! Thank you”

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Posted 1 month ago

“Great service!”

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Posted 1 month ago

“A streamlined way to not only sleuth out new boardgames for your collection, complete with helpful reviews and information--but also, boom! Scratch your gambling itch by collecting points with each purchase in order to buy MORE boardgames!! What's not to love?!?”

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Posted 1 month ago

“Great communication with regards to making my order a split order even though I forgot to do it in the basket. The book came well packaged without any dents or scratches and the pricing is really good. I couldn't fault the service. Thanks again for getting Vaesen to me!”

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Posted 1 month ago

“A comprehensive range at competitive prices, Zatu games always delivers!”

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Posted 1 month ago

“Exactly what I was looking for, easy checkout and quick delivery!”

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Posted 1 month ago

“Excellent prices and very reasonable shipping to Singapore.”

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Posted 1 month ago

“The box came a tiny bit damaged, it was not sent through fedex and some info was not passed through to my local customs. But yeah, I would buy with them again”

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Posted 1 month ago

“Well packaged, great prices, have bought from them many times and will continue to do so in the future!”

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Posted 1 month ago

Zatu Games is rated 4.8 based on 48,932 reviews