Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,378 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some stuff, it got sent back to sender via DHL and now they are holding my money hostage and not replying to my mails.”

Helpful Report

Posted 5 years ago

“as per my e.mail monday still notreceived the game if you wish you can call me on 01526398052 thanks”

Helpful Report

Posted 5 years ago

“I placed my order all fine 3-7 days delivery time no worries at all. After 9 days without hearing anything i sent them a email asking what was going on. No reply now 2 days later. And i cant even answer all points in the review beacuse my order has still not arived.”

Helpful Report

Posted 5 years ago

“I buy a lot of games from Zatu and generally they are pretty good at fulfilling orders at competitive prices. However, they have recently annoyed me by cancelling an order I placed through Amazon that was at a very good sale price. So now I am left feeling disappointed and angry that they chose not to fulfil the order and won't be using them again for a while.”

Helpful Report

Posted 5 years ago

“I have been buying games from Zatu for a number of months, collecting my victory points. I've bought games from them worth few hundred pounds. When I wanted to use my collected victory points they've all disappeared at the checkout and shown 0 so I've never got a chance to use them. I've emailed them and chased up and was always advised they would come back to me but they never did once they've sorted this out. I've stopped buying from them and started using other retailers.”

Helpful Report

Posted 5 years ago

“Really disappointed. No ownership of their mistake just further inconvenience put on customer. Save yourself the days of being ignored then completely empathy lacking in personal replies and go to Amazon. At least they refund you when they make a mistake.”

Helpful Report

Posted 5 years ago

“Noting received or resolved in over three weeks trying to get in contact. Why is the customer service so incompetent? My orders have been payed for ages ago.”

Helpful Report

Posted 5 years ago

“Ordered almost 100 pounds worth of products that should Have arrived next day just to find out it was only posted for delivery 14hrs later at 1.30 am therefore my package will only be arriving the day after where I probably won’t be home to receive it, furthermore even though I sent an email asking for an explanation 6hours later I still have no reply”

Helpful Report

Posted 5 years ago

“Paid for 24 hour next day delivery. Items arrived 48 hours later. Nice effort”

Helpful Report

Posted 5 years ago

“Ordered yesterday and paid for 'next day delivery'. Now see on tracking details it won't arrive until tomorrow. Birthday present.,so disappointment .Very inconvenient etc etc”

Helpful Report

Posted 5 years ago

Hello, Our apologies that you did not receive your order in the time frame stated. If you would like to contact team@zatu.co.uk with your order number a member of our customer service team will look to resolve this for you as soon as possible. Best wishes, Zatu Games.

Posted 5 years ago

“Product was fine, but nags for reviews afterwards. So: one star. If I like or dislike a service enough to rate it, I'll do it myself, thanks.”

Helpful Report

Posted 5 years ago

Hello, We are sorry to hear of this. All our review request emails are automatic (these can be unsubscribed to at any time). Our apologies if you found this frustrating, this feedback has been passed onto senior management for a review of our process. Please let us know if we can be of any further assistance. Best wishes, Zatu Games.

Posted 5 years ago

“Received a duplicate version of catan, and am highly disappointed. I have a version of the same in Dutch and the quality of which is far more superior. Would sincerely appreciate a responses. My e mail I’d is anya2727@gmail.com. I have paid the same price as for an original. Not sure why a duplicate set was delivered to me. Thanks for your response in advance.”

Helpful Report

Posted 5 years ago

Hello Anitha, We are sorry to hear that your order was not quite what was expected. One of our customer support team will be in contact to help you resolve this issue for you as quickly as possible. Once again our apologies for any upset caused. The Zatu Games Team.

Posted 5 years ago

“I will never do buisness with this company again very bad buisness practice they will make you wait a month to tell you they just wont fill your order and then just refund your money with no explanation and no willingness to make the situation right. Stay away dont buy from this company ever.”

Helpful Report

Posted 5 years ago

Hello, Thank you for getting in contact. I am sorry to hear you've been disappointed with your Zatu Games experience. I can see that you placed your order on the 20/08/19 and this was dispatched 21/08/19 using our Royal Mail international tracked service. Unfortunately 1 week later the order was returned by Royal Mail as there was an issue with the delivery of the parcel. In this instance we issued you a full refund on the same day that we received it back on the 29/08/19. We believe this was the best course of action to ensure that you received the funds for the undelivered goods, and it avoided the risk of re-dispatching your order, and this issue occurring again. I am sorry that you were not happy with this solution, and if you would like to discuss your issues with the order further, please contact our customer service team. Best wishes, Zatu Games.

Posted 5 years ago

“Not only have my previous issues not been resolved (missing box, late delivery, poor tracking, no communication and tampered packs); I haven't had an apology, or any sort of response, also my review has "mysteriously vanished" / been deleted from the website. This is a horrible way to treat your customers. As proof I'm providing a screenshot of my previous review along with the picture that accompanied it. In addition to my review being removed and ignored, Zatu games sent me an automatic email asking for another (keyword "another", as it proves my review was removed) review as "honest ones mean a lot to them." Overall whilst I'm awaiting a response, I do not recommend Zatu Games at all”

Helpful Report

Posted 5 years ago

Hi Jonathan, Thank you for getting in contact. I am sorry to hear about the disappointing experience you've had at Zatu Games, since this feedback has been left, a colleague of ours has been in contact to ensure that your issue has been resolved and that you have been compensated accordingly. In the event that you need to discuss anything further about this order don't hesitate to get in contact with our customer service team and they will help you out as best they can. Best wishes, Zatu Games

Posted 5 years ago

“Long wait time, been one month and still not got my package”

Helpful Report

Posted 5 years ago

Hi Leo, Thank you for your feedback. I am sorry to hear that your order has been delayed. In order for us to investigate this further please do not hesitate to get in contact with our friendly customer service team on 0800 007 5444 or team@zatu.co.uk. Again I apologise for any inconvenience this may have caused. Best Wishes, The Zatu Team.

Posted 5 years ago

“Still waiting for my cards after a month!”

Helpful Report

Posted 5 years ago

Hi Kaityln, Thank you for your feedback. I am very sorry to hear about the delay with your order. In order for us to investigate this further and ensure your order is with you as soon as possible please get in contact with our friendly customer service team on 0800 007 5444 or team@zatu.co.uk. I apologise for any inconvenience this may have caused. Best Wishes, The Zatu Team.

Posted 5 years ago

“I have not yet received the goods i purchased! Delivery Times' to overseas seems too long.”

Helpful Report

Posted 5 years ago

Hi Anna, Thanks for your feedback, I am sorry to hear about your disappointing experience with your order. Please, can you send us an email to team@zatu.co.uk with your order number so we can investigate this further? Best wishes, The Zatu Team.

Posted 5 years ago

“I received a dispatch notification with tracking number for my order and after a week I asked the transportation company about the delivery. Apparently they never got anything, saying Zatu still had the package at their depot. So I contacted Zatu Customer Services and they explained that their was a mistake and they would dispatch it now on the same day. And then they don‘t. So if you would like something on time, don‘t order at Zatu, there are better options.”

Helpful Report

Posted 5 years ago

Hi Robert, Thanks for getting in contact, I am sorry to hear about the disappointing experience with your order. It looks like a dispatch notification was incorrectly sent on the 01/08/2019, which would have caused some unfair confusion - I will ask our warehouse team to look at how this happened. I am also sorry for any ongoing delays with this order, although it was a pre-order and not due for release until early August, due to the volume of pre-orders we had received for the game unfortunately some didn't go out as quickly as anticipated. I can see that your order has been dispatched and is out for delivery since raising this review, so I hope that there are no further issues with the service. Please let us know if we can be of any further assistance. Best wishes, The Zatu Team.

Posted 5 years ago

“You sold me a different item to the one I was expecting. I thought your product description was misleading so I posted a review about it. You blocked the review. I asked you why. You didn't respond. I have just tried to post the review again. Maybe this time you will show it. Or do you only post positive reviews?”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving feedback. As previously stated the product description says: "*This is an assorted product, styles may vary, one chosen at random." I will request that this is made clearer in the product title and description, as we have not intentionally tried to mislead anyone, and the clarification is on the main product page. Best wishes, The Zatu Team

Posted 5 years ago

“Poor response for communication. Delivery time has not been met and still dont know when it is going to be!”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review and I am sorry to hear about this delay on your order. I can see on our system that you have spoken to our customer service team regarding this issue and your order has arrived with you now. I can assure you this is not our usual level of service and we will do everything we can to prevent these errors reoccurring again in the future. If you have any further queries, please do not hesitate to get in contact over the phone on 08000075444 or send us an email to team@zatu.co.uk. My sincere apologies again for the inconvenience caused. Best wishes, The Zatu Team

Posted 5 years ago

Zatu Games is rated 4.8 based on 42,378 reviews