Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,275 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 15th October 2025

894

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product on Friday and still haven’t gotten a dispatch email. I live in another country and thus selected international delivery. I emailed them and even wrote on Twitter and I STILL haven’t gotten a response. Plus another lockdown is happening in the UK in DAYS and Im very worried my product won’t be be shipped before that happens. I need my problem to be solved NOW”

Helpful Report

Posted 4 years ago

“Canceled my order over an assumption without reaching out to me first. They admitted the mistake and couldn’t do anything to fix it. Customer service was good but they dropped the ball big time and get 1/5 for doing so.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to leave a review. Once again we'd like to apologise for this misunderstanding. Thank you for your kind words about our customer service team, they work really hard to help our customers and we're just sorry that on this occasion we weren't able to make another order for you. Best Wishes, Alex

Posted 4 years ago

“Pre-ordered a game in August still hasn't shipped. No options to cancel payment very disappointed won't be using again any time soon.”

Helpful Report

Posted 5 years ago

“Really disappointed. I ordered 3 items for £150+ and later the same day they dropped the price of one item by £7. It's only £7 but still.”

Helpful Report

Posted 5 years ago

Hi Gareth, Thank you for taking the time to leave a review. Our pricing is determined by the current availability of stock within our warehouse, as well as what is available from our suppliers. Despite this we do take our customer feedback very seriously, especially when it comes to pricing, so I will pass your comments onto management to look at. In the meantime please email our customer service team and we would be happy to refund the difference for you. I am very sorry for any inconvenience caused. Best Wishes, Zatu Customer Services

Posted 5 years ago

“I have bought from Zatu before and the box arrived (delivery to EU) with no packing and contents moving around in the box, I was lucky at the time and nothing was damaged. This time I have explicitly asked on the order for extra packing, which I believe is not much to ask on a €200 order. The box arrived with a SINGLE, FLAT piece of packing, boxes sliding all over the place. Box wasn't damaged on the outside so I have accepted it, but unsurprisingly one of the games (the most expensive of course) was damaged. Even the smallest boardgame retailers know to pack games properly, even pieces of cardboard or newspaper is fine! You would think this is common sense with boardgames, but looks like it isn't. After reading the Zatu returns policy I have decided to just keep the game (contents are not damaged, luckily) but I will never buy from them again and will make sure my experience with them is known.”

Helpful Report

Posted 5 years ago

“Ordered a restock item in May. Still waiting for the game and for any useful feedback from Zatu. Not impressed.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. We're very sorry you didn't receive your order. A minority of our restock pre-order supply chains were effected by Covid-19 and did experience some delays. We've since cancelled your order and processed a full refund. Once again, I am very sorry for any inconvenience caused.

Posted 5 years ago

“Unacceptable. My order 640007 from 16.09 still didn't arrive. I will never buy from here anymore and I will inform everyone on the internet that this site is a joke. I want my money back. Bogdan MOISE.”

Helpful Report

Posted 5 years ago

“I ordered an item It showed up on my debit card and and in my pay pal but I cannot get a refund because it does not even show up in my orders but it took money from my debit card, I lost my money with no package.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave us a review and we're very sorry you've had this experience. If you contact our customer service team we will be able to resolve this issue for you.

Posted 5 years ago

“My preorder is now over a week late and the telephone person I spoke with didn't even know the product had passed it's release date.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. Our supplier pushed the release date back on this item which is why it wasn't despatched when you hoped. Thankfully this has now been shipped and you have taken delivery. I am very sorry for any inconvenience caused by the delay.

Posted 5 years ago

“i ordered a game in the last month and it doesn't come to me in brazil , it takes too much time and i can't cancel the order. i even tried contact the zatu games in email BUT they doesn't answer.”

Helpful Report

Posted 5 years ago

“Sorry to mention but already 5 days delay in delivery. The game didn't arrive yet. Still waiting. The menționate delivery date was 23.08 and that was long ago.”

Helpful Report

Posted 5 years ago

“Paid for this back in May still haven't received it despite emails and a telephone call. Worst service l've ever come across, they never even contacted me to say that it was out of stock or when it may come back in. I suggest you avoid at all costs, my £40+ has been sat in their account all this time. Then to have the cheek to ask what l think of them beggars belief!!!”

Helpful Report

Posted 5 years ago

“Ordered a zeds subscription box. Recieved games that barely made the value of the box all were awful and 3 of 4 were card games. Contacted customer services explaining my disappointment and got no reply. Will be taking my business elsewhere”

Helpful Report

Posted 5 years ago

“Pre-ordered a game due for release on 30th June 2020 back in May. June came and went, when I checked the website the release date was no longer visible. During August I sent a total of 6 messages over the course of 3/4 weeks and didn't receive a response. Totally appreciate the difficulties at fulfilling orders at the moment but a quick status update and some reassurance would of been welcomed. Thankfully I have now received the item but have never had any response from the customer service team.”

Helpful Report

Posted 5 years ago

“fails to honour pre orders. waiting weeks. told 31.08.20 after delayed release. still waiting and no responses to emails. when you charge a pre order at time of order. should expect at least updates on pre order changes.”

Helpful Report

Posted 5 years ago

“Placed an order almost 2 weeks ago, tracking still says "advised" which means they only printed a label and have not sent my package. I get no responses if I ask about my order and since they marked it as dispatched I cannot cancel to buy elsewhere... unless this is corrected, this will be the first and last time I order from this company.. save the time and hassle and shop at a more reliable site.”

Helpful Report

Posted 5 years ago

“In one order only one of two games arrived. No communication, no refund, company does not answer messages. Placed a second order with restock items and no update in several months. Again no communication. Scam site that lists items they cannot provide and run with your money. Stay away from Zatu at all cost!”

Helpful Report

Posted 5 years ago

“I ordered a card game. The card game has missing cards. I have twice contacted Zatu about this but have heard nothing back. I have paid for a faulty product and am being ignored. I will be cancelling my pre-orders with Zatu and will not use them again.”

Helpful Report

Posted 5 years ago

“I received the wrong item. I asked for Maths game Aged 7+ for my nephews birthday and received aged 9+. I contacted the company to ask how to return as this is game is no use at all and I have not heard how to return and get a refund.”

Helpful Report

Posted 5 years ago

“Reviews on the site cannot be trusted as they are heavily moderated and only 5-star reviews and few 4-star reviews (if it's not their items or bundles) are published.”

Helpful Report

Posted 5 years ago

Zatu Games is rated 4.8 based on 44,275 reviews