Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,307 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 16th October 2025

898

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You've just lost a sale. It didn't accept my credit card after 3 inputs and double checking. There is nothing wrong with the card or the numbers input. And the error message doesn't say what is wrong. Thought I'd use a non-Amazon company for a change, but there we are.”

Helpful Report

Posted 5 years ago

Hello, We are very sorry for the problems you have experienced with your order. We will look to address the issues you have mentioned with card payments and would recommend in the meantime you select the paypal option at checkout. Once through to the paypal home screen you can also chose to pay through Debit or Credit card with no need for a personal paypal account. If we can help any further please give us a call on 0800 0075444 and one of our team will be more than happy to assist in placing your order over the phone. Many thanks, The Zatu Team

Posted 5 years ago

“I paid for 2 products in April accepting that there would be a lead time of "up to 2 months" and no partial deliveries, I accepted both these terms. After 2 months of no contact/product I called to check on my order. I was told that the delays were due to an "unpredictable" pandemic. I had placed my order in April, well after the pandemic started, if they needed longer lead time they could have alerted me of up to 4 months or up to 6 months instead of the "up to 2 months" I was given and I would have waited that amount of time before calling. As recourse I was offered the partial order but I would have to pay delivery, or I could continue to wait for a further undetermined amount of time for free. I found both terms unacceptable so opted for my money back and paid more else where. Phone service was good, aside from the unacceptable terms, they were able to identify my order quickly and without issue even with my lack of order number. I had no issue starting the refund process, I was told "up to 3 working days"... We'll see. Yes the products are cheap, but you get what you pay for with the service when things don't go perfectly and they're unable to fullfil their promises.”

Helpful Report

Posted 5 years ago

“International customers beware! I ordered card sleeves of a specific size. I did not have any problem as concerns shipping and delivery however the product description provided on the website and the actual size of the sleeves I received are not matching. They were supposed to be of size 2,5-3,5" but they are not. I have sent 2 email messages to the team but have received no replies as of now, it has been a week, I have 400 sleeves that will probably be going to the bin.”

Helpful Report

Posted 5 years ago

“Poor customer service. After receiving the board I contacted customer service as the board was damaged. I have been waiting over a week for a response from them. It was supposed to be a gift For Father’s Day.”

Helpful Report

Posted 5 years ago

“No contact from customer services despite many emails and messages across social media! Its been 2 months and still no reply!”

Helpful Report

Posted 5 years ago

“Left really disappointed ordered a restocked item paid for it, so was expecting it to arrive but only to be told they can't fulfill the order. 😩Really annoying.”

Helpful Report

Posted 5 years ago

“Shipping took forever”

Helpful Report

Posted 5 years ago

“Don’t listen to their restock notices, seems like a way to get money off customers for items they themselves admit they have no idea when will come in. They have had over 200 pounds of my money for 3 months before I eventually cancelled my orders with still no sign of the games coming.”

Helpful Report

Posted 5 years ago

“I ordered some stuff, it got sent back to sender via DHL and now they are holding my money hostage and not replying to my mails.”

Helpful Report

Posted 5 years ago

“as per my e.mail monday still notreceived the game if you wish you can call me on 01526398052 thanks”

Helpful Report

Posted 5 years ago

“I placed my order all fine 3-7 days delivery time no worries at all. After 9 days without hearing anything i sent them a email asking what was going on. No reply now 2 days later. And i cant even answer all points in the review beacuse my order has still not arived.”

Helpful Report

Posted 5 years ago

“I buy a lot of games from Zatu and generally they are pretty good at fulfilling orders at competitive prices. However, they have recently annoyed me by cancelling an order I placed through Amazon that was at a very good sale price. So now I am left feeling disappointed and angry that they chose not to fulfil the order and won't be using them again for a while.”

Helpful Report

Posted 5 years ago

“I have been buying games from Zatu for a number of months, collecting my victory points. I've bought games from them worth few hundred pounds. When I wanted to use my collected victory points they've all disappeared at the checkout and shown 0 so I've never got a chance to use them. I've emailed them and chased up and was always advised they would come back to me but they never did once they've sorted this out. I've stopped buying from them and started using other retailers.”

Helpful Report

Posted 5 years ago

“Really disappointed. No ownership of their mistake just further inconvenience put on customer. Save yourself the days of being ignored then completely empathy lacking in personal replies and go to Amazon. At least they refund you when they make a mistake.”

Helpful Report

Posted 5 years ago

“Noting received or resolved in over three weeks trying to get in contact. Why is the customer service so incompetent? My orders have been payed for ages ago.”

Helpful Report

Posted 5 years ago

“Ordered almost 100 pounds worth of products that should Have arrived next day just to find out it was only posted for delivery 14hrs later at 1.30 am therefore my package will only be arriving the day after where I probably won’t be home to receive it, furthermore even though I sent an email asking for an explanation 6hours later I still have no reply”

Helpful Report

Posted 5 years ago

“Paid for 24 hour next day delivery. Items arrived 48 hours later. Nice effort”

Helpful Report

Posted 5 years ago

“Ordered yesterday and paid for 'next day delivery'. Now see on tracking details it won't arrive until tomorrow. Birthday present.,so disappointment .Very inconvenient etc etc”

Helpful Report

Posted 6 years ago

Hello, Our apologies that you did not receive your order in the time frame stated. If you would like to contact team@zatu.co.uk with your order number a member of our customer service team will look to resolve this for you as soon as possible. Best wishes, Zatu Games.

Posted 6 years ago

“Product was fine, but nags for reviews afterwards. So: one star. If I like or dislike a service enough to rate it, I'll do it myself, thanks.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear of this. All our review request emails are automatic (these can be unsubscribed to at any time). Our apologies if you found this frustrating, this feedback has been passed onto senior management for a review of our process. Please let us know if we can be of any further assistance. Best wishes, Zatu Games.

Posted 6 years ago

“Received a duplicate version of catan, and am highly disappointed. I have a version of the same in Dutch and the quality of which is far more superior. Would sincerely appreciate a responses. My e mail I’d is anya2727@gmail.com. I have paid the same price as for an original. Not sure why a duplicate set was delivered to me. Thanks for your response in advance.”

Helpful Report

Posted 6 years ago

Hello Anitha, We are sorry to hear that your order was not quite what was expected. One of our customer support team will be in contact to help you resolve this issue for you as quickly as possible. Once again our apologies for any upset caused. The Zatu Games Team.

Posted 6 years ago

Zatu Games is rated 4.8 based on 44,307 reviews