Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,378 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The game was packaged damaged as the outer packaging was perfect. I had to return it (not the first time this has happened). Zatu refunded me the cost minus the postage cost, then a few days later charged me for postage again. I phoned and got refunded the first postage charge but the Zatu employee couldn't find the second postage charge on her records so I'm out a few pounds. My bank said they could do nothing about it. This is the second time I had to return a game and had to follow it up to get my money back.”

Helpful Report

Posted 6 years ago

Hello, Thank you for this feedback and I am sorry to hear that you have had issues with your order. It is very strange that this second postage payment has been taken, and as you mentioned we were initially unable to find this charge on our system. If you can give us a call on 0800 007 5444 or send over an email to team@zatu.co.uk, we would be happy to investigate this further with our payment system provider and get this payment refunded for you. My sincere apologies again for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“Poor customer service.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review and I am sorry to hear that you have had a poor experience with Zatu Games. I will definitely be looking into this further with the customer service team to review the issue and ensure that these errors do not occur again. I can assure you that this is not the usual level of service we aim to achieve and we will do everything we can to improve all aspects of our customer service and therefore the overall experience for the customer. If you have any further queries, please do not hesitate to get in contact via email to team@zatu.co.uk or give us a call on 0800 007 5444. My sincere apologies again for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“Very dissapointed. I ordered on april 17 and I'm still waiting for my order. When I orderrd the estimated delivery date was 26 of april. This is why I ordered since I will be moving from my current flat on april 30th. Tomorrow is april 30th and still I have no order.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review and I am sorry to hear that you have had some issues with your order. It is strange that such a delay has occurred on your order, and I will investigate this further with my warehouse team to find out how this happened. I can assure you that this is not the usual level of service we look to provide. According to the tracking details, your order has now been delivered. However if you are yet to receive the order or have any further queries, please do not hesitate to contact us on 0800 007 5444 or send us an email to team@zatu.co.uk. My apologies for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“Really disappointed, ordered for the first time as a birthday present for a family member. Ordered item on the 31st of March with estimated delivery for the 4th April. His birthday was the 5th, only received dispatch confirmation evening of the 5th and at this point the tracking number shows it still hasn’t been shipped. Will not be ordering again as would only order for presents and need to use a reliable, trustworthy company.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review and I am sorry to hear that you have had some issues with your order. I can see that there was a slight delay on your order, for which I can only apologise. I will be investigating this further with my team to find out why this happened and how we can prevent this from happening again in the future. I can assure you that this is not our usual service as in most cases we aim to dispatch orders within 24 hours. Thankfully, looking at your tracking details, I can see that this item was delivered to a neighbour for you earlier today. I hope this has arrived with you now and that there are no further issues with your order. If you would like to discuss this order further or you have any other queries, please do not hesitate to get in contact over the phone on 0800 007 5444 or via email on team@zatu.co.uk. My apologies for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“Last time I ordered the item it was in stock at the time of purchase, but when it got out of stock and Zatu didn't contact me. I was waiting for my order and after it didn't arrive I contacted them. They promised me a refund. But then the item magically got back in stock and they post it to me. So I had to post it back to get my refund. Extremely poor service. I didn't have any problems with previous orders though so I'm giving them one more try. If they mess up this time, there is plenty of online shops selling board games.”

Helpful Report

Posted 6 years ago

Hi Dainius, Thank you for taking the time to write us a review. Unfortunately, due to various web errors your order did have a few issues. We do try our very best to keep on top of these kind of errors, however sometimes they are out with our control and for that we are very sorry. The web error did mean we dispatched your item for you after you requested the cancellation. We did provide you with a Free Post Label so you could return the item to us at no extra charge to yourself. You also received a full refund upon the return of the item plus a discount code created especially for you, to make up for the inconveniences caused. Again, we do apologise that these errors occurred. Please do let us know if there is anything else we can do. Best Wishes, The Zatu Team

Posted 6 years ago

“Very disappointing experience with their eBay store. My wife bought me a game for Christmas and it arrived poorly packaged and dented. She returned it and it was marked on eBay as received on 24 December. As of yet, she still has not received her refund and has had to ask eBay to step in. In the meantime, I ordered another game from the eBay store and although it arrived quickly, it too was poorly packaged and slightly damaged. I am currently returning it for a replacement.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review, and I am very sorry to hear that you have had a poor Zatu Games experience. Firstly, I would like to apologise for the delay in processing your refund. Though we will aim to process returns as soon as they arrive in the warehouse, this was slightly delayed due to the Christmas period. However, I can confirm that your order was refunded on 02/01/2019 for you, and this refund should be back with you now. It is very unfortunate that you have received two damaged items in such quick succession, as we will always look to ensure that no damaged items are sent out, and try to prevent damage in transit. I will investigate this further with my warehouse team, so that we can review our packing process and ensure this does not happen again. If you have any further queries regarding this order, you can send us an email directly to team@zatu.co.uk, or give us a call on 0800 007 5444, and we will happy to help. My sincere apologies again for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“I placed a order for my daughter on boxing day and chose next day delivery. The company is not emailing me back , and the order hasn't arrived .”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review, and I am very sorry to hear that you have had a poor Zatu Games experience. Firstly, I would like to apologise for the delay in contacting you back. Though we always aim to respond to all email queries as quickly as possible, we were unable to respond as fast as we would like over the busy Christmas period. Thankfully, I can see that your email enquiry was replied to as soon as we reopened for the New Year on 02/01/2019. In this response, we detailed the reasoning for the delay and the various ways we were able to resolve this for you, so as to give you the best chance of receiving this item in good time. Unfortunately the error that lead to this delay was undetectable on our system until further investigation, and I can assure you that we would have contacted you straight away had we spotted this sooner. My web team will investigate how this happened so as to prevent this reoccurring in the future. As we have been in contact with you recently via email, we hope that this issue has now been resolved for you. However, if you have any further queries regarding this order, you can send us an email to team@zatu.co.uk, or give us a call on 0800 007 5444, and we will happy to help. My sincere apologies again for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“Disastrous experience. Placed an order with the company which was for Christmas gifts, heard nothing for 5 days. Called the company to be told that one of the items was out of stock but it hadn't been picked up on their system and as a result, I hadn't been informed, however, they took my money for the order immediately. Cancelled the order and have to had to order through another company, should get the items before Christmas but could have resulted in family members not getting gifts from me (again). The lack of communication was staggering, the term 'tin pot' springs to mind. Won't be using the company again and would advise others against using them. A real shame as thought I'd found a gem here.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback, and I am sorry to hear that you have had a poor experience with ourselves. Unfortunately, this delay was caused by an error on our website, that was undetectable until further investigation. Had we spotted this error sooner, I can assure you that we would have contacted you straight away. My web team are working on how this error occurred, and ways that we can prevent this reoccurring in the future. I completely understand your frustration, and our intention was always to fulfil your order before Christmas, as is the case with all of our orders at this time of year. You were offered the chance to maintain your order, which we would dispatch using a 24 hour service, so as to try and get this to you in time for Christmas. These errors are uncommon, though they can be frustrating for all parties involved when they do occur, so I am sorry for the service you have received, and I can assure you that this is not our usual standard. If we can be of any further assistance, just give us a call on 0800 007 5444, or send an email to us via team@zatu.co.uk, and my apologies again for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“Ordered and paid for Next Day Delivery on 3rd Dec before the stated cut-off time. It didn't arrive, they apologised and assured it would be sent Next day delivery on 4th arriving on 5th. Looking at the tracking it only just started tracking having arrived in a depot nowhere near me on 5th at 16:38pm, so I guess that means 6th then. Was bought specifically because of the Next Day option as a gift for someone, and it's now far beyond that. Useless.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving feedback and we are sorry to see that you have had a disappointing experience. Unfortunately your order was missed by the cut-off slightly at 15 minutes, which we can only apologise for. We have since changed our cut-off time for next day delivery to ensure no customers experience the same issue. The order was dispatched using a next day delivery service on the 04/12/18 for you, however, a delay with our courier service meant it was not delivered until the 06/12/18. As this was too late for you at this point, I have issued a refund of the shipping costs paid as an apology. I can assure you that we will work harder to continually improve the service offered, but please get in touch if you have any further questions. Best wishes, Zatu Games

Posted 6 years ago

“Placed a pre-order for a game. I received no communication about it being dispatched, despite the website showing that it went into stock, then out of stock. Messaged through the website and waited 24hrs before calling to find out what was going on. By the time i found out that they didn't have enough stock to meet pre-orders, I was then struggling to find anywhere else that sold it. Also, they took my money when i pre-ordered and will take another 5 days odd before i get it back. Don't bother wasting your time, use other stores.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving feedback and we are sorry to hear that you are disappointed with the service. Unfortunately when you contacted regarding your pre-order we had not received our stock and were investigating further the reason for the delay. At this point, we were also informed that we would be short-shipped our allocated stock - this was much to our disappointment also and out of our control - on the 3/12/2018 all customers who had pre-ordered the item were contacted to explain that there were shortages, and they were offered a full refund or the option to hold on and wait for a restock. It is rare circumstances where pre-orders are not fully dispatched, and we can only apologise that you were effected in this circumstance. Pre-order pre-payment is explained fully in both our Terms & Conditions and FAQs. Please let us know if you have any further questions and again our apologies for any disappointment caused. Best wishes, The Zatu Team

Posted 6 years ago

“Chose Zatu Games as store has a great reputation. Unfortunately I am hugely disappointed with delivery. Requested 24hrs delivery for which I paid on 24th received package on 28th... I don't think that needs any other comments...”

Helpful Report

Posted 6 years ago

Hello Krzysztof, Thank you for getting in contact. I am very sorry to see that there was an error with dispatching your order and that it was received later than the paid for delivery date. I have now refunded you your delivery costs as an apology for this error, and will investigate further with my dispatch team as to why this delay was allowed to happen. Please let me know if I can be of any further assistance and my apologies again on behalf of the Zatu Team for any disappointment caused. Best wishes, Zatu

Posted 6 years ago

“Item ordered was in stock but they allocated it to someone else. No notification either. I don’t usually complain but this is amateurish in the days of the internet and is unacceptable. Will be using a more reliable store like Boardgameguru or magic madhouse in future.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback regarding our service and I am sorry to hear that you have had a poor Zatu Games experience. Unfortunately, there was a rare error on your order which lead to it being stuck on the back end of our website, without pulling through to our main system. This error is incredibly hard to spot, so we appreciate you bringing it to our attention so we can reach a resolution quickly for you. As you order was not processed correctly on our system, the item was not assigned to your order and unfortunately went out of stock before it was allocated to your order. We did attempt to restock this from our suppliers, but we were unable to do so in good time for yourself. Our web team are working on ways to prevent this from arising again in the future, and I hope you reconsider the idea of no longer using us in the future. Please do not hesitate to get in contact on 0800 007 5444 or send us an email to team@zatu.co.uk if we can be of any further assistance and our apologies again for any inconvenience caused. Best wishes, The Zatu Team

Posted 6 years ago

“Arrived incomplete and with somebody else’s invoice in the box.”

Helpful Report

Posted 6 years ago

Hello, Thank you for getting in contact and we are very sorry to hear about your disappointing Zatu experience. We are currently investigating how this error was allowed to occur on an outlet product, which should always arrive playable. Since this error has come to light, we have offered a free return for a full refund, or a brand new replacement at no extra cost to yourself. Please let us know how you wish to proceed so we can resolve this issue as quickly as possible for you. Best wishes, The Zatu Team

Posted 6 years ago

“Still waiting for my game to be dispatched, 5 days after placing the order, despite the website stating my game is in stock. I feel very let down by Zatu Games. Email contact direct doesn't seem to have made any difference either.”

Helpful Report

Posted 6 years ago

Hello Adrian, I am sorry that you feel your Zatu Games experience has not been satisfactory. I can see that your order was dispatched for you and has since been received, and I hope that there have been no further issues. We will look further in to why there was a communication breakdown that lead to a delay on your order, and ensure that failures like this do not happen again in the future. If you would like to discuss your experience further you can contact us on 08000075444 or via team@zatu.co.uk Best wishes, The Zatu Team

Posted 6 years ago

“You sent me the wrong game. I order Five Tribes Artisans on Naqulal and send me Domini Queen. There is little chance of getting a replacement as I order it though Amazon and no they are out of stock”

Helpful Report

Posted 7 years ago

Hello Stephen, I’m sorry you were sent the wrong item in this circumstance. This was due to an Amazon error whereby the stock and the product were incorrectly linked to each other, which resulted in the order you placed automatically processing as a different item. Whilst we know this has not resulted in the item you desired, our customer service team have arranged a collection at no expense to yourself for the return of the item. Once this is on its way back to us we will of course proceed with your full refund! Thanks, The Zatu team

Posted 7 years ago

“There website isn t working properly and I can't order in France even so its advertised as posible by the website.”

Helpful Report

Posted 7 years ago

Hi there, We're so sorry to hear you've been experiencing some issues on our website! We've popped you over an email so we can get this sorted for you! Thanks! Caitlin - Zatu Games!

Posted 7 years ago

“I have not yet received my order,”

Helpful Report

Posted 7 years ago

Hello Moyna, I am sorry you experienced problems with your order. I have tracked your item and can see that it has since been delivered with yourself. If you need your tracking information sent to you this can be arranged please just call 08000075444 or alternatively email us at team@zatu.co.uk. If you have had any further problems receiving your item please don't hesitate to get in touch! Thanks, The Zatu team

Posted 7 years ago

Zatu Games is rated 4.8 based on 42,378 reviews