Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,330 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 16th October 2025

898

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reviews on the site cannot be trusted as they are heavily moderated and only 5-star reviews and few 4-star reviews (if it's not their items or bundles) are published.”

Helpful Report

Posted 5 years ago

“Customer service is non-existent. No response after days of trying to contact, either by email or via the online contact page. Terrible. Really disappointed. Also have seen wildly fluctuating prices on games, as others state hear. I think they will start to lose custom, there are lots of other great, and reliable companies to buy from.”

Helpful Report

Posted 5 years ago

“Customer service completely unresponsive, either via the website form, or directly by email. Very disappointed.”

Helpful Report

Posted 5 years ago

“Will not answer any attempt to contact them, I ordered and paid for my game a week ago and still not even dispatched”

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Posted 5 years ago

“I made a order on 02/08/2020 and received a email saying that the order had been received. They also said they would send a additional email once the order has been dispatched. I have yet to receive any additional emails and have no tracking number to keep tabs on my item.”

Helpful Report

Posted 5 years ago

“Quite happy to take my money back in May, but I am still waiting in August. It's described as a pre-order with unknown release date despite the email from Zatu saying the item was in stock which prompted my order.”

Helpful Report

Posted 5 years ago

“Extremely poor service and next to no contact. Despite the advertisement of 24 hour dispatch I'm six days waiting for it. Also they won't reply to any messages at all. Would not recommend.”

Helpful Report

Posted 5 years ago

“Poor customer service, pre orders ran out of stock after they took orders, kinda sketchy”

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Posted 5 years ago

“orderd something says it has 5+ in stock payed for next day delivery still awaiting dispatch”

Helpful Report

Posted 5 years ago

“Order awaiting dispatch since 26/07 Tried to contact the team on 4 occasions, with no success. Meanwhile reading reviews of plenty of people receiving their orders quickly (it means they were dispatched quickly as well) Money was actually debited pretty soon after I made the order, other retailers I've bought games from usually wait until they've dispatched to do this. All the items I selected were on Stock. Hopefully I will receive my refund soon, so I can acquire the games I want elsewhere. It is the 1st One start review I place anywhere, hope it will be the last.”

Helpful Report

Posted 5 years ago

“Products in stock, but not shipped. Asked for Paypal refund after three weeks of no response to any contact form or mail. Ironically refund ok after an hour. They lost one costumer here.”

Helpful Report

Posted 5 years ago

“First time customer. Order wasn't shipped after three weeks. Contacted them several times, but received no feedback. Paypal complaint answered in couple of hours and received refund. Would rather want the games I ordered. Never coming back again. So be warned!”

Helpful Report

Posted 5 years ago

“Item arrived damaged. Box was shipped international with no bubble wrap or packaging whatsoever. Sent several emails and received no response. Paypal had to intervene to obtain refund.”

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Posted 5 years ago

“Recieved game with pieces broke. Sent an email and received no response. Used twitter and facebook to finally get a response which was that Zatu are prioritising orders first. Clearly only care about profit.”

Helpful Report

Posted 5 years ago

“I made an order on 07/18/2020. I still haven't received a track for tracking. :(”

Helpful Report

Posted 5 years ago

“I have been trying to get a hold of the company to get somd sort of update about my order status. Im so upset that Im not even acknowledged. This is so bad. Im in the US so I cannot call to talk to support.”

Helpful Report

Posted 5 years ago

“Ordered and paid for a special edition game for a special Birthday present on 9th July still not recieved 19th July after paying for 48 hour delivery. No response to emails or messages. Would not recommend”

Helpful Report

Posted 5 years ago

“Fairly new customer to here and had problems with my last 2 orders. So my experience is a bleak one and am more likely to take my business elsewhere. First issue was a damaged box being delivered (dead of winter). Now usually this can be down to the delivery, however the outer box was totally fine and packed well inside, it had been packed like that so was void of any quality control. I was offered a 15% refund which is not that much. Second issue was a preorder of a gaming mat, I was emailed to say they got the price wrong so my money would be refunded and I was welcomed to reorder at the new, higher price. Just not a good experience for a new customer.”

Helpful Report

Posted 5 years ago

“Wrong item sent. Contacted about return and refund. Instead of a FULL refund I was given just a partial refund (the item price not p&p). Bearing in mind the error was not mine this is unsatisfactory and I am waiting for this to be rectified. Won’t be ordering again nor will I be recommending.”

Helpful Report

Posted 5 years ago

Hello Gillian, Thank you for taking the time to leave us feedback regarding our service. We offer our apologies for any administrative errors in regard to your return- We can confirm that the outstanding refund has been processed however if this is not the case and you do not have this confirmed on your banking statements in 3-5 working days you can email team@zatu.co.uk when most convenient for you so we can look into this further and help resolve the issue. Best wishes, Zatu Games

Posted 5 years ago

“This is the second time that I've been told an order I placed couldn't be fulfilled due to stock shortage despite the website advertising them as in stock. Pointless trying again as I have no idea what's actually available or not.”

Helpful Report

Posted 5 years ago

Zatu Games is rated 4.8 based on 44,330 reviews