Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,214 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought this was a joke asking for a review it’s been 8 days and I still haven’t received my item even after paying extra for 24hr delivery”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still waiting for a game even tho I paid for next delivery and its been over a week would never use them again”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the delays you have experienced with your order. We certainly do not expect customers to experience delays of this length, and will be Investigating with our courier to prevent similar issues from affecting our customers in the future. I can see that you have since been fully refunded for this order. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered f23 xbox never arrived, tracking number didn't work. Customer service was shocking. Won't be ordering anything from you anymore. Miss hayley Mills”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry for the delays you experienced with your order. I can confirm that this was despatched on time, and we will Investigate with our courier, as we certainly do not expect delays of this length. I can see that a full refund has been issued for this order. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Just received part of my order a few days ago after requesting it to be split. Still have one item left to be delivered. It is about to pass 1 month the estimated delivery time.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry for the delays you have experienced with this order; we certainly do not expect delays of this length, and will be Investigating with our warehouse team to prevent similar issues from affecting our future customers. Please do not hesitate to contact our friendly customer service team If you have any further concerns. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“Made paying tax port e delivery but you still had to pay at the customs”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I can confirm at the time this order was placed, we were still operating under DDU, and so VAT was not applied to your order. Instead, International customers were asked to pay customs charges. We do warn all international customers of this on the checkout page, however I apologise if this was not clear enough. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Frais de taxe douane”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry to hear about the trouble you had with your order. We do inform all of our international customers of the extra customs fees that will be incurred, however I apologise if this was not made clear enough. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“If I could give a 0 star then I would. On 05/09/2022 I placed a large order with Zatu also payed £6.48 postage for quick delivery… when I placed the order all the games I order were showing in stock. I waited a week before I contacted Zatu to find out where my order was as it never turned up, I was told one of the games was at another warehouse, and the game was going to arrive that afternoon and I was promised that all my order was going to be with me the next day, I waited in all the following day - no show of my order so yet again I phoned Zatu only to be told in was in transit and should arrive by the end of the week. I waited until the following Monday to yet again phone Zatu - to be told it was still in transit and it would be definitely with me by the Wednesday, yet again my order was a no show on the Wednesday - so i phoned Zatu yet again only to be told by a different person that the game was still at the warehouse. I asked for a full refund for this game and asked for emailed confirmation - I got told yes I would get an email with in 20 minute - which to this day I haven’t had an email. Also I haven’t had my full refund only a part refund also I haven’t had a refund for the p&p - I would never use this company again - I would advice anybody going to use this company please be careful and aware. They do NOT communicate, you have to do all the phoning, they will lie through there teeth. Also they don’t give full refunds.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry to hear about the delays you experienced with receiving this product; we aim to despatch all orders in a timely manner, and I am sorry that we were unable to do so on this occasion. We will certainly investigate this with our warehouse management team and our courier to prevent similar issues from affecting our customers in the future. I can see that a full refund for the cancelled item was issued on 30/09/2022 and should be with you now. If you have any further concerns regarding this, please do not hesitate to contact us again. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Worst experience ever!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have had with your order. I can see that you have been contacted regarding this order and informed that a full refund will be issued once this has been returned to us. I apologise for any Inconvenience that has been caused. Please let me know If you have any further concerns. We hope you'll give us another chance soon. Kieran Zatu Games

Posted 3 years ago

“Sorely disappointed. I purchased the item on a Saturday on next-day delivery. As such, I waited until the following Tuesday (due to the weekend, plus one day delivery time) and still nothing. On the Wednesday I received an email claiming a delivery had been attempted, however, my mother who is disabled and house-bound, assures me that no such attempt was made and no note left (this, without this note and included delivery code, I cannot request a redelivery). I'm going to visit the Royal Mail post center tomorrow as it is my first opportunity to do so since the supposed attempt to deliver, however without the note, I don't know if my package is being held there and even if it is, I'll have to argue to get my package due to not having the note. This is incredibly frustrating. For so-called 'next day delivery', it did not happen on the next day and no seemingly no delivery was actually attempted.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have had with this order. I can see that this was despatched on our standard shipping service and should have arrived by now. I apologise for the Inconvenience caused. Please do not hesitate to contact our friendly customer service team If you have any concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Book came with a spine crackling and with some dents that could've been avoided with better packaging. Never spending money on this store again.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Ordered 3 boardgames that were advertised to be in stock 3 weeks ago. Estimate delivery was 48-72 hours. Still nothing, hasn't even been dispatched. Have contacted customer service 3 times, "will be with you soon...24h after dispatching...".p”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We aim to despatch all orders in a timely manner to ensure our customers receive their items as quickly as possible, and I apologise for the delays you have experienced on this occasion. We will Investigate this with our warehouse management team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Game case arrived with no game cartridge inside! Emailed twice with no response.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We will Investigate this with our warehouse management and our supplier to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Alla consegna ho dovuto pagare ulteriori 8€!!!!”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have experienced with this order. We do inform all of our international customers of the customs fees that will be incurred on the checkout screen, however I apologise if this was not clear enough. I will pass this on to management to look into so that future customers do not experience the same issues. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Nearly 3 weeks for an in stock order tk be delivered. Postage costs were high for such a small item. They did offer a £5 voucher but don't expect to spend it. Will go to a flash next time !”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. We aim to despatch all orders in a timely manner and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse management team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“I'm not quite sure how to review this as I only just received my parcel I ordered Jan 2022 😅 so late it's now even at a previous address”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you have experienced with this order. Please do not hesitate to contact our customer services team for a resolution to this situation; we are always happy to help. We hope you'll give us another chance and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“IMPORTANTE, FUERA DE REINO UNIDO TIENES QUE PAGAR TASAS, Y TE SALE MAS CARO QUE CAMPRARLO EN TU PAIS, ATENTO AL COSTE DE ADUANAS QUE ELLOS NO TE LO DICEN.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. We do warn our customers of the customs fees that may be incurred on international orders before checking out, however I apologise if this was not clear enough. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Appalling customer service Placed and paid for an order from them more than seven months ago, still waiting. It was something that was described as a 'restock order' which they claimed typically arrive within two months. The first time I contacted them was I think after three and they were still waiting for their supplier who couldn't give them any more info than 'it's coming soon'. I appreciate the delay in delivering the item is outside their control but not once in more than seven months months have they proactively contacted me, appalling. They may be ok if a product is in stock but I will never order a 'restock' item from them again.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. We aim to provide the most up-to-date information possible regarding our restock lines, and I apologise that there has been no new information to give on this occasion. We will continue to chase our suppliers for an estimated restock date. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“You have asked me to write you a review and I still have not received my purchase. What a joke of a company.”

Helpful Report

Posted 3 years ago

“Would be zero star but can’t choose that option. I ordered a Pokémon booster box for over what normal retail is and paid for express 24hr shipping. So Monday comes and Royal Mail say they have delivered my item, great Let me get home and open them I thought. Get home there is no delivery, no card nothing. I check the proof of delivery and there’s a pic of the box ( not near my house) and the gps delivery pin is around the corner from my home. Anyway Zatu are doing nothing for me they basically want me to wait for Royal Mail to contact them ( even though the proof is in the tracking number ) USELESS COMPANY I WILL NEVER BUY FROM AGAIN.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear that you have not received your order. I can confirm that an Investigation into this situation has been opened with our courier. We understand your frustration, however we have to allow some time for Royal Mail to conclude their Investigation. If Royal Mail are unable to locate your order and get it to you before 20/09/2022, a full refund or a replacement will certainly be issued. We are very sorry for the Inconvenience and disappointment caused. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Still not received my order”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still have not received this and we will do our best to resolve this for you. In the meantime, we will raise this with our warehouse management team and Investigate with our courier, so we can prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

Zatu Games is rated 4.8 based on 44,214 reviews