Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,355 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EDIT: Zatu sent replacement tokens and cards from a Star Wars Legion expansion box but they've sent ones from a different box. I'll amend my review if/when the situation is resolved. ORIGINAL: Parts missing in a factory sealed box. Not Zatu's fault. Asmodee games didn't reply to requests for assistance. Zatu replied quickly and sorted me out with replacement parts. Very good customer service.”

Helpful Report

Posted 2 years ago

Thank you for the lovely review! We're delighted to hear that we could help you replace the missing pieces from your game. We hope you'll continue to rely on us to provide the same excellent service going forward :) Kieran Zatu Games

Posted 2 years ago

“Estimated delivery says my package should have arrived yesterday yet it hasn't even been shipped. Zero communication and no response to customer service.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear you have not yet received your order. We try to ensure all orders are dispatched in a timely manner, and I apologise that we have been unable to do so on this occasion. I can see that we have responded to your customer service query as of 21/06/2022, however, please feel free to contact us again if you are not satisfied with the response provided. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 2 years ago

“I ordered a booster box of trading cards from Zatu Games. It came in a plastic mailing bag meant for things like clothing instead of in a box or something sturdier. My booster box came in all crushed and ripped from all sides. When I opened my packs, some were bent and in bad shape. Yes, shipping is out of their control when it leaves their facility but packaging the product in a plastic mailing bag was a poor choice on their part.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the damages to your order, and the state of the packaging it arrived in. Please do not hesitate to reach out to our friendly customer service team if you have any concerns with your order; we are always happy to help in any way we can! We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 2 years ago

“I found Zatu a few years ago and they quickly became my go to website for board games. Their prices were always competitive, the customer service was great and most importantly, the games were always packaged so carefully. I am sure we have all been there... you order a new game from a website, and you have a boxed game sent out in a parcel that's too big with no protection and the game gets damaged. This never used to happen with Zatu. It seems those days have gone. My last order was sent out in a "box" that had just been made by folding a large sheet of card over. It wasn't sturdy and the game was loose inside. I paid extra for the next day delivery and after waiting 3 days for a reply from my email, I was offered a replacement once I had returned my order, but not even as much as a refund on my next day delivery payment, so in affect, I would have paid next day delivery and then waited a week to actually have a copy of the game by the time the replacement came through. I am returning the game for a full refund and am sad to say it seems like Zatu have grown as a company to the point where standards don't matter anymore. Always a shame to see that happen”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the damages to your order, and the delays you have faced in having this matter resolved. We take customer feedback very seriously, especially when it comes to the quality of the products we deliver, and so your comments have been passed on to the appropriate teams to prevent these issues from affecting our customers in the future. I apologise for the inconveniences you have faced with this order and hope you'll give us another chance soon. Kieran Zatu Games

Posted 3 years ago

“Box was badly damaged due to lack of protection in transit. Second time this has happened to me, both times has been higher priced games as well!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. Please do not hesitate to reach out to our friendly customer services team if you have any concerns regarding your order. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 3 years ago

“Slowest shipping ive ever had the misfortune to wait on. Placed the order 10 days ago supposedly shipped tracked 48. Package is currently 100 miles away”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the troubles you have had with your order. We do aim to despatch all orders within 24 hours of being placed, and I apologise that we were unable to do so on this occasion. We will investigate with our warehouse to discover the source of the delays you have experienced. Tracking suggests you have now received your order. I apologise again for the delays and hope your order is to your satisfaction. Please do not hesitate to contact our friendly customer service team if you have any further concerns. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“BEWARE!!!!!!! LISTS ITEMS MARKED AS IN STOCK BUT ARE NOT,GO ELSEWHERE AND PAY THE TINY BIT EXTRA BECAUSE THESE PEOPLE LIE ON THE PHONE AND IGNORE MESSAGES,IF YOU DO BUY ANYTHING DONT EXPECT TO RECIEVE ANYTHING WITHIN A YEAR,DOESNT DESERVE HALF A STAR”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the trouble you have experienced with your order. We aim to dispatch all orders in a timely manner, and I apologise that there were delays in getting your order to you. I can see that your order was placed on 24/05/2022 and is now due to be out for delivery today. If you encounter any further issues, please do not hesitate to contact our friendly customer service team, who are always happy to lend a hand. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“I’ve spent a lot of money with this company and this is why I feel so angry and feel like I’m a mug. Purchased a game for £56 as I hadn’t seen it available for a while and the very next day the price was £30. I am now returning the item. If you do not see a RRP next to the price then DO NOT BUY. Look closely and you will see that most items on the website have RRP next to them on this website if the item you are looking at does not then it is a rip off price and you could become a mug like me. Pathetic website. Will make it my mission to warn people.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the trouble you had with your order. Our pricing is determined by the current availability of stock within our warehouse, as well as what is available from our suppliers. In most cases this allows us to offer a wide range of reasonably priced products to customers, meaning that if you can’t find an item you are looking for with another retailer, the chances are you will find a copy of that item available with Zatu. Despite this, we do take our customer feedback very seriously, especially when it comes to pricing, so I will pass your comments onto management to look at. Please do not hesitate to reach out to our friendly customer service team if you have any additional concerns. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Cards were damaged and the VAT prises for this product were insanely high (that’s the reason they don’t include it in the price). Payed around 70% of the price as an extra fee because of this!”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. Following the UK's departure from the European Union, Zatu Games is operating under DDU (delivery duty unpaid) Incoterms 2020 for our EU customers. We do notify international customers of the additional customs fees that will be incurred on the checkout screen, however, I apologise if it was not clear enough. I'm very sorry to hear your order arrived damaged. Please do not hesitate to contact our friendly customer service team, who are always willing to lend a hand with any concerns you may have. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 3 years ago

“Pre-ordered a game which was available when I pre-ordered and right after pre-ordering it it said out of stock, now days after the game came out and I still don't have it, ridiculous, first time I've pre-ordered of this site and it will be the last time too”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the experience you have had with us on this occasion. Please do not hesitate to reach out to our friendly customer service team, who are always happy to lend a hand with any concerns/queries you may have about your order. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Had to pay ekstra for the postoffice to register the package when arriving at denmark, because you didnt note the toll/tax.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I'm very sorry to hear that you were asked to pay unexpected customs charges on your order. Our website does automatically inform international customers of this before an order is placed so that this situation can be avoided, but I apologise if this was not made clear. We take customer feedback very seriously, and so your comments have been passed on to management to look into so that we can improve the customer experience with us. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Product shown as multiple in stock. Ordered and waited, wasn't till I asked them that they told me they didn't actually have it in stock, and I'd be looking at a 2 month wait. They didn't even bother to tell me themselves as soon as I ordered, probably just expecting me to wait all that time.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the troubles you had with your order. It seems there was an unfortunate error that meant our website didn't update the product page with the correct information regarding stock levels. Our web team has been made aware of this and is currently working to resolve this issue. I apologise for any inconvenience this may have caused. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“We ordered DVDs and they have been sitting somewhere in customs for almost a month. We still haven't gotten our order.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear that you haven't received your order yet. Unfortunately, we have no control over customs procedures, and you should be contacted soon about your order. Please do not hesitate to reach out if you have any queries/concerns. Our friendly customer service team is always happy to lend a hand. Kieran Zatu Games

Posted 3 years ago

“I can't even begin to describe how frustrated I was to open my package. You are a company that sells games and must be aware that many people collect these items. So imagine my frustration when I opened the box to find out there's no bubble wrap or any kind of padding inside? The game box came with many dents and scrapped areas. Some corners look like they are ready to split. I've paid for international shipping because it's a game I can't find in my home country, and you were completely careless with the packaging. And if I were to return the game, and the hassle would be even worse. Wouldn't recommend this website for international shoppers.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the damages to your order. We take customer feedback very seriously, especially when it comes to the quality of the items they have ordered. If you have any concerns, please do not hesitate to reach out to our friendly customer service team, who are always happy to lend a hand. We would be more than happy to try and resolve this situation for you. We hope you give us another chance. Kieran Zatu Games

Posted 3 years ago

“Product I recieved was broken. Customer service has taken so long only to offer a partial reimbursement which is not good enough since the product is of relative no use. It's also taken over 10 days for this whole experience and it is STILL not resolved as they send me 1 message a day, not even looking at my previous answers and also no contact on the weekend.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like this help us to find areas where we can do better. I am very sorry to hear about the troubles you have experienced with this order. I can see that a full refund has been issued for the affected item. My deepest apologies for the delays in getting this resolved for you; we hope the resolution is agreeable to you, and that you give us another chance in the future. Kieran Zatu Games

Posted 3 years ago

“Ordered a present for my daughter, 6 days later it still had not been dispatched. I called the customer service number and was told they were waiting on the item from their supplier (shouldn't really be listed as in stock if they don't actually have it themselves) and it would be with them the following day, they said they would upgrade it to 24 hour shipping. Another 3 days pass, still hasn't been dispatched. I ended up ringing again, cancelling my order and getting a refund so I can order elsewhere. As a first time customer, I don't recommend and I won't be using them again.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the issues you experienced with regard to your order. We try to fulfil all orders within a timely manner and I apologise that we were unable to do so on this occasion. We hope you give us another chance. Kieran Zatu Games

Posted 3 years ago

“I have ordered "Legends of Andor - The Last Hope" board game, but just received the simple first part of that - "The Legends of Andor". Why?? I can't say. Maybe it's an employer's mistake?? I would like to get answers, but probably it's a waste of time?! One star just for delivery :( I'll resell this board game to another person, who doesn't have the first part "Legends of Andor" :(”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. We're very sorry to hear you received the wrong item! Please feel free to reach out to our friendly customer service team who are always happy to lend a hand with any concerns/queries you may have. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“So here I am on day nine of placing my order. It's the second one in a row which has been delayed with no explanation. It's awaiting despatch. Why? I have no idea. I contacted customer services on the 3rd of May. Today is the 5th. No answer as yet. This is a shame as my previous order which was also delayed without explanation until I contacted the company. Even after I contacted Zatu the order was still not despatched until I contacted them for a second time. I was sent a £5.00 gift voucher to make amends and upgraded tp priority postage, which I appreciated and thus placed another order. This second order has now been awaiting despatch for seven days today and no reply from customer services as to why it is still there. It is essentially a repeat of my last unsatisfactory experience with an order. Once is an unfortunate mistake. Twice appears to be a good reason for me to never order with Zatu again. This is a shame for Zatu but also for myself as I miss out on what I thought was a great shop and they lose a customer. I have enclosed a snapshot of the order number with this review.”

Helpful Report

Posted 3 years ago

Thank you for your honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. We're extremely sorry to hear about the troubles you have had with your orders. We always try to fulfil orders in a timely manner, and I apologise that we were unable to do so in these cases. Similarly, our friendly customer service team always aims to help with every customer request as soon as possible, so that our customers can leave with the best possible experience with us. I can only apologise for the poor experience you have had with us, and hope that you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Still waiting, 6 days since order was placed, not even dispatched yet even though all were in stock. Not even a courtesy email with an update/apology.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the delays you have experienced in receiving your order. We aim to dispatch all orders in a timely manner and endeavour to inform our customers of any delays we experience on our end, and I'm very sorry to hear we were unable to do so on this occasion. We hope you give us another chance, and please do not hesitate to reach out to our friendly customer service team if you ever have any queries/concerns. Kieran Zatu Games

Posted 3 years ago

“where is my play matt I ordered nearly a year ago??”

Helpful Report

Posted 3 years ago

Thank you for your review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. We're very sorry to hear you never received your order. Please do not hesitate to reach out to our friendly customer service team if you ever have any queries/concerns; we are always happy to lend a hand! Kieran Zatu Games

Posted 3 years ago

Zatu Games is rated 4.8 based on 42,355 reviews