Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,682 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 18th April 2026

909

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly quick delivery and items arrived in perfect condition”

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Posted 1 week ago

“Very good price on this Lego item. Delivered promptly in excellent packaging. Very satisfied.”

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Posted 1 week ago

“I needed to update my delivery address after placing the order and the whole process went perfectly smoothly — the communication was excellent. The board game boxes didn’t seem to be packed very securely, but everything arrived without any damage. The delivery to Poland was also impressively fast.”

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Posted 1 week ago

“I order this item from a country in the EU and everything went smoothly. And no issue with the package whatsoever.”

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Posted 1 week ago

“Many a game I have ordered from this fine establishment, spending my hard earned tokens of wealth. NEVER in all my days have I been left in despair or indeed underwhelmed by both the product or the service received by Zatu. I wish for both Zatu and their underlings to feel my praise and gratitude for all eternity.”

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Posted 1 week ago

“Quick dispatch and unbeaten prices on the things I ordered!”

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Posted 1 week ago

“Good price and super quick postage. Everything arrived in perfect condition, would recommend.”

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Posted 1 week ago

“Excellent service, good communication and very quick dispatch on orders. I'll be coming back for more games in the future!”

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Posted 1 week ago

“This was my first time ordering from Japan, but thanks to their quick service, the item arrived sooner than I expected! I’ll definitely be ordering from them again.”

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Posted 1 week ago

“Delivery took exactly three weeks.”

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Posted 1 week ago

“Buenos precios, cartas en buen estado, cajas de los tapetes no tanto, es fácil que vuelva a comprarles”

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Posted 1 week ago

“Greatly enjoy ahopong with Zatu. They have many options and a great range of prices. I made a mistake with my order and customer service was amazingly quick and helpful in fixing it. Thank you!”

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Posted 1 week ago

“Zatu used to be great, but something happened. Twice they didn't send my pre-order, but they went to other people who ordered just like me. Aka sold more on their website that they had. Then there was a time when I ordered a highest tier of mystery box for over £100 and got games within that I could get from their website for half price. Disappointing.”

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Posted 1 week ago

Hi there, Thank you for your review. We’re sorry to hear that you were disappointed with your recent experiences. In regard to your pre-order, we can see that 2 of the 4 items on the order had released, however the remaining items had not yet been released at the time. As the order was placed together, we would dispatch the shipment once all items on the order were available rather than sending each item individually as it released. Regarding the Mystery Box, the product page clearly states that the value is based on the RRP value of the included items. This is the valuation guidance we use when building these boxes. While individual products may sometimes be discounted or placed on sale separately on the website, the Mystery Box valuation is not based on temporary sale pricing. We appreciate your feedback and understand that this may not have matched your expectations. If you would like any further assistance please send us an email at team@zatu.co.uk, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 1 week ago

“It was my first purchase at Zatu and it wss brilliant, the price and delivery time was astonishing.”

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Posted 1 week ago

“Zatu games have been so helpful to me. 1. Customer service EXCELLENT - and very knowledgable. 2. The BREADTH of games and information about those games SO helpful. 3. The SPEED of delivery really good. 4. The PRICE is competitive and a lot cheaper than other board game shops out there. All in all - very very happy with Zatu and the team!”

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Posted 1 week ago

“Nice selection for good prices.”

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Posted 1 week ago

“Everything arrived in good condition and within a good time. Recommended”

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Posted 1 week ago

“Very politely shop!”

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Posted 1 week ago

“Great fast service everytime ,item well packed .And will continue to be a returning customer.”

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Posted 1 week ago

“quick delivery. great game - I purchased an extension to sniper elite, eagle nest.Very happy with it.”

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Posted 1 week ago

Zatu Games is rated 4.8 based on 47,682 reviews