Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 41,455 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 41,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 24th April 2025

841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices, even when shipping international! Just placed the orderso we will see how shipment does, but I'm expecting good things based on other reviews.”

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Posted 3 days ago

“Low price and incredibly fast shipping!”

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Posted 3 days ago

“very fast delivery and perfect protection with product.”

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Posted 3 days ago

“Fast Delivery and good seley”

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Posted 3 days ago

“I made a preorder. They've been holding my money for more than a month and then just done full refund. Then I asked why, they responded that they had send me one email asking to send my ID, proof of address (fraud prevention) or use different payment method. I haven't noticed this email, my bad obviously, but I can't believe it's normal for online shop to ask user to send ID for an order that is worth ~100eur, this really looks fishy and amateur. And they don't make this clear before making an order! What is more, there is no information in their website about order status being OnHold or something, also not a single reminder email/nothing was sent. Conclusion: waited so long for new stuff and in the end got nothing and even lost 4eur for currency exchange...”

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Posted 3 days ago

“In a world full of board game retail giants, Zatu Games towers above the rest. The grand heights of their costumer service are wonderfully complimented by the pleasant accessibility of their prices. Marry this to a vast plateau of games and you have one of those mountains every gamer longs to visit.”

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Posted 3 days ago

“Good price of a rare product ( Fleetcommander Nimitz expansion) , quick shipping . Good Deal!”

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Posted 3 days ago

“I am very pleased with the games I received. They arrived in great condition. I was even able to get a game that isn’t available in the US yet. I was also shocked at how quickly international shipping was. I believe it was just a week. I will definitely be a returning customer if I can’t find what I am looking for in the US!”

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Posted 4 days ago

“Great product”

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Posted 4 days ago

“Fantastic service - I collected from the headquarters and it's a great place. Amazing stock!”

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Posted 4 days ago

“Quick delivery, great price, sealed. Not opened it yet but I'm looking forward to it!”

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Posted 4 days ago

“Fast delivery, well packaged”

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Posted 4 days ago

“Really fast service and delivery, and the website has got a great stock of games and useful descriptions/ info on the games when purchasing.”

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Posted 4 days ago

“My first time shopping with Zatu, and everything went smoothly. Games showed up on time, and was in excellent condition!”

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Posted 4 days ago

“Arrived quickly for standard delivery and was completely as described not damaged or opened in any way shape or form”

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Posted 4 days ago

“Good prices and speedy delivery. Can't fault Zatu Games.”

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Posted 4 days ago

“Good company with staff on hand to help with any issues, and prompt response and dispatch times. Very happy after several purchases, and already considering making another.”

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Posted 4 days ago

“My favourite board game supplier!!”

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Posted 4 days ago

“Great prices and selection of games, have almost every boardgame I've looked for. Well packaged and good delivery times.”

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Posted 4 days ago

“Good delivery with no issues with item received!”

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Posted 4 days ago

Zatu Games is rated 4.8 based on 41,455 reviews