Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,325 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zatu games is my go-to online games store. Always well packaged and swift! Thank you ☺️”

Helpful Report

Posted 11 months ago

We appreciate your 4-star review! If you have any suggestions on how we can make your experience even better, we’d love to hear them. Thank you for your support! Zatu Games

Posted 11 months ago

“Very reliable vendor of board games and always deliver timely and in good condition. Only slight criticism is often games I want to purchase are only available on backorder or sold out and it isn't entirely clear when they will be readily available.”

Helpful Report

Posted 11 months ago

Thank you for your 4-star review! We're glad to hear that you had a positive experience with us. Your feedback helps us continue to improve and provide the best possible experience for our customers. We look forward to serving you again! Zatu Games

Posted 11 months ago

“Great delivery options, pricing was OK too. with such a big catalogue stock can be an issue but so far my go to supplier. Ta!”

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Posted 1 year ago

“Quick delivery and great quality products. The only thing I'd wish for is free shipping if above a certain amount of value in the basket.”

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Posted 1 year ago

“Good variety of board games, easy to follow website; however, the website is sometimes laggy”

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Posted 1 year ago

“Quick delivery with no fuss!”

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Posted 1 year ago

“Very rapid dispatch of purchases, and everything tends to arrive in perfect condition.”

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Posted 1 year ago

“Good stock, prompt delivery.”

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Posted 1 year ago

“Prompt delivery and games as described”

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Posted 1 year ago

Thank you for sharing your experience! We’re delighted to hear that our delivery service met your expectations. Your feedback helps us maintain our high standards. Zatu Games

Posted 1 year ago

“This was the first time I have used Zatu Games and I was very impressed. I bought the Life magazine Statue of Liberty 1000 piece jigsaw puzzle which was very well priced and which was delivered as advertised promptly as well. I would recommend and use Zatu Games again in the future.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review! We strive to provide the best products and service, and we’re happy to know that we met your expectations. We truly appreciate your support and continued custom! Zatu Games

Posted 1 year ago

“Easy to navigate menus and search bar and good communication to show where my order was at every stage.”

Helpful Report

Posted 1 year ago

Thank you for you review and the feedback! It's always great to know areas in which we can improve so we can make your experience great from start to finish. I have passed this on to the relevant team to investigate further! We look forward to hearing from you soon for another order. Zatu Games

Posted 1 year ago

“The items I ordered were delivered on time”

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Posted 1 year ago

“Game arrived well in time for my weekly board games club and was well enjoyed! Couldn’t ask for more.”

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Posted 1 year ago

“Offering of games is strong, prices are great but got charged double VAT ordering to EU due to their mistake. Had to deal with proving my claim to receive the excess duties I paid.”

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Posted 1 year ago

“Great service, quick delivery, competitive pricing. The site itself runs a bit slow though.”

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Posted 1 year ago

“Game was great, and a good price, but the expected restock date kept getting pushed back by several months.”

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Posted 1 year ago

“As described.Arrived quickly.It is a Birthday present for my grandaughter.So has not been opened yet.”

Helpful Report

Posted 1 year ago

Thank you for the lovely review! We’re thrilled to hear we could provide such a memorable gift for your granddaughter; we’re committed to ensuring our customers receive their orders as quickly as possible. Thank you for choosing us! Zatu Games

Posted 1 year ago

“I ordered 3 board games in one package. Package was a bit banged up but games were fine. Maybe some padding can be used for packaging. Games were in good condition. It was delivered in time. I am happy with the service. I can defitinitely order from here again in the future”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Thank you for choosing us and for being a valued customer. We look forward to serving you again! Zatu Games

Posted 1 year ago

“Communication is not great but the wide selection of games and consistent sales keeps me coming back”

Helpful Report

Posted 1 year ago

We truly appreciate your review and your loyalty to our company. Thank you for choosing us and for being a valued customer. We look forward to serving you again! I have passed this feedback to managemant so we can improve in as many areas as we can. Zatu Games

Posted 1 year ago

“Fast delivery and great value. My go to place for games.”

Helpful Report

Posted 1 year ago

Thank you for the lovely review! We're delighted to hear how happy you are with us, and we can't wait to hear from you again very soon; we aim to be THE go-to place for all things board games, and it sounds like we're well on our way! Zatu Games

Posted 1 year ago

Zatu Games is rated 4.8 based on 42,325 reviews