Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,155 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Zatu. Our first ever board games arrived today, in perfect condition. From the UK to Greece. I was given an expected delivery date of 5 days from ordering. Ok, if you're in the Uk.....so got a bit worried....after 9........ and the tracking only said. In transit. 14 days from dispatch to delivery. I'll take that and will know for future reference. Would have been 5 stars without the stress....😆”

Zatu Games 4 star review on 4th October 2024

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We are overjoyed to know that you had a great experience with us. Your satisfaction is our success!

Posted 1 year ago

“I little bit of slower delivery time but the amount of choice for boardgames in fair price is huge.”

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Posted 1 year ago

We appreciate your 4-star review! Thank you for taking the time to share your experience. Your satisfaction is important to us, and we look forward to serving you again!

Posted 1 year ago

“No complaints”

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Posted 1 year ago

Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our company. Your support means a lot to us. We can't wait to fulfil your order with the same great service in the future!

Posted 1 year ago

“Products were all provided in perfect condition and at a low price. Dispatch took around a week though despite all items being listed in stock.”

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Posted 1 year ago

Thank you for sharing your experience! We are so glad to hear that you enjoyed our service. Your satisfaction is our top priority, and we appreciate your support.

Posted 1 year ago

“Great service, quick delivery to Ireland. No customs issue and the product arrived in excellent condition.”

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Posted 1 year ago

We appreciate your kind words! It’s wonderful to know that you are pleased with the quality of our products and our service. Thank you for choosing us!

Posted 1 year ago

“Good, responsive service!”

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Posted 1 year ago

“Some delay to pack and start the shipping process, but no impact at total process that I had a restrict time to receive it, as I am bringing to my country during a travel to USA”

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Posted 1 year ago

“Fairly fast delivery and very well packaged. Good service!”

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Posted 1 year ago

“I’m glad my parcel arrived safe to my, but to be honest, i’d be happier if they ship the original sealed box of my one piece on another box as the postage label ruined the writings of the sealed box for me. I was hoping I can leave it in its original sealed container but I just ripped it open because of this aesthetic issue. Other than that, all is good and priced well.”

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Posted 1 year ago

“Merci Très rapide Colis conforme Seul bémol, le colis dépose dans le jardin sous la pluie Pas top Sinon Zatu très bien Merci”

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Posted 1 year ago

“Delivered promptly and well packaged. Took one star off purely because I couldn't easily find a way to see progress on my order or see the estimated delivery again after ordering.”

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Posted 1 year ago

“Zatu has really improved it's service, very fast delivery, however the packaging was lackluster and I have received damaged parcels from then previously. Nothing to complain about this time however!”

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Posted 1 year ago

“I really love this site because they have so many games that are otherwise not available or very expensive. My orders have always arrived well packaged and in excellent condition so I am super pleased. I just took one star off because I'm quite annoyed at tax being calculated on check-out (so the price shown for an item is not the actual price) and because the mystery boxes (although exciting) have not really saved money as suggested by the website.”

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Posted 1 year ago

“Good games, good prices, quickly despatched.”

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Posted 1 year ago

“The reviews are good to help guide buying the games. The delivery arrived a day later than what I paid for”

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Posted 1 year ago

“Items turned up quickly, but were rattling around in a large box with just a hint of packing. Luckily they were all fine!”

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Posted 1 year ago

“I have made many repeat orders and will happily do so again in future.”

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Posted 1 year ago

“My orders have always been promptly dispatched and well packaged”

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Posted 1 year ago

“I've never tried pre-order games, but all the other games over the years have always arrived fine and the prices are competitive.”

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Posted 1 year ago

“Very good service and delivery”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 44,155 reviews