Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,140 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah, they're cheap but woe betide you if there are any problems. They take over two weeks to respond to queries and they're utterly useless. I wasted £10 with these fools because of their broken website and they refused to do anything about it. Go with someone else.”

Helpful Report

Posted 1 year ago

“My previous experiences with ZATU games had been very very positive. This included matters of pricing, packaging, delivery and customer service. Sadly, my last 2 orders with the company have been at first disappointing to most recently angering! The first is the delivery time of GMTs North Africa 41. Everybody else has now had this game for 3 months. ZATU keep putting delivery time back and back and having still not arrived, its now been put back to December! Shocking! The second was another game ordered and waited for 5 months before cancelling. Again a GMT game and whilst shown as not in stock it WAS at GMT in stock. As ZATU had received orders from GMT over those 5 months, I am unclear why ZATU could not have asked for a copy of the game to be included in the most recent pallets? Having cancelled and assured a refund was organised, I checked back 10 days later to find that it had been forgotten!! So they refunded me again (apparently) but this time I asked to let me know what card was being refunded as it was tiresome checking all my accounts. Each time I ask them this, all I get back is "Refund will take 5-10 days". After 4 attempts, I still receive the same answer and nobody telling me where its being refunded to? Incidentally, the refund is still not here.”

Helpful Report

Posted 1 year ago

“Placed a back order in September with delivery scheduled for end of October. After not hearing anything I checked the status and its now down as end of December. No communication from the company to explain. Requested a refund which they say will take 5 to 10 days to process (it's with PayPal). This length of time is a joke in this day and age, they just want to keep my money for even longer!”

Helpful Report

Posted 1 year ago

“Currently no games delivered and no reply from support”

Helpful Report

Posted 1 year ago

“slow delivery and communication response...”

Helpful Report

Posted 1 year ago

“Only took 3.5 years for the item to arrive!”

Helpful Report

Posted 1 year ago

“The wrong action figure was sent to me ? Very disappointed with the service as it's the first time I have used it .So don't know if I will use it again.”

Helpful Report

Posted 1 year ago

“I needed the latest rulebook for Call of Cthulhu for a game I was planning to run. The scenario and everything is mostly planned out, but I need at least one copy so that the players can make their characters. I figured I'd order from an independent game store to avoid throwing even more money at Amazon, but I am starting to regret that now. The order was for a few small items that I rounded up to five to take advantage of their coupon code and the order was dispatched and send as expected, but when it arrived it was well packaged, but somewhat light and when I opened the it the rulebook (the main reason for ordering in the first place) was missing. Fair enough, mistakes happen, I'll just contact support: A day later I receive a message around the lines of: "We are investigating this, if you do not hear from us within 48 hours, let us know and we will escalate this" Somewhat suspicious that they are asking me to chase them if I don't hear back, but at this point I still think that they might actually be doing something about this. As the message suggested, I chase after 48hours (only business days, I ignored the weekend) and get another message a day later about them escalating this to management. It is now a few days later and a few more messages from my end, but I have not heard anything back since then. Overall it has been almost two weeks since the beginning of this journey and I am appalled at their handling of this. I have now ordered the book from somewhere else since I have no faith in ever receiving it from here, but I'll continue to try to at least get my money back. I had to cancel on my players since I couldn't run character generation without the book.”

Helpful Report

Posted 1 year ago

“First time ordering from them and I have to say, awful experience. I have ordered 1 game (Everdell Complete Collection), after 26 days, the package has still not arrived, the status of the shipment (Advised) has not changed from day 1. The only thing their support team told me was to reach out to them 26 days later. When I reached out to them, I have not received a response at all. No package, no update from the courier, no response from Zatu.”

Helpful Report

Posted 1 year ago

“The next day delivery of order placed before 6pm is misleading. Having paid extra I was told the following… “Unfortunately, having investigated this for you I can see that the 24 hours shipping only applies from the point of despatch to delivery, however we are unable to guarantee that the item will be delivered to you 24 hours after placing the order””

Helpful Report

Posted 1 year ago

“It's almost incredible, I ordered this one full year ago and didn't get my package until today, November of 2023. I have never even seen a delay like that, I'm almost impressed. This is of course after calling customer service a number of times and leaving my name and number in a voicemail. This is also the company that incorrectly displays Descent games at half their value years after it being discontinued, and will cancel your order 3 months after you try to buy them. What a company!”

Helpful Report

Posted 1 year ago

“I ordered a week ago and paid for next day delivery, still haven't recieved my goods which are a birthday present which is now overdue, i'm absolutley appalled by the service from both you and yodel and will be taking this matter further as the customer service from both yourselves and them is abysmal, we all know you will blame them and they will blame you but how about someone takes responsibilty for this as i am absolutely livid that an item i ordered for next day delivery is still not here after a week and you have made a child upset which is simply not good enough, i expect to be contacted about this matter swiftly with an explanation”

Helpful Report

Posted 1 year ago

“I have not had of my order yet order on 31/10/23”

Helpful Report

Posted 1 year ago

“Bought a birthday present for someone and paid to have it include a personal message. Message was missing on delivery, which was irritating. Raised a ticket to get a refund for that part of the cost, but 10 days on still no progress. How hard can it be?”

Helpful Report

Posted 1 year ago

“The game is good but delivery from the site is very poor as it didn't arrive the next day as it was supposed to plus they delivered to the wrong address a day later. So if you are buying a game from this website be aware of delivery issues and order a long time in advance. The next day delivery is not good so just choose the standard delivery. Bad experience due to delivery.”

Helpful Report

Posted 1 year ago

“Ordered coins on a 48hr delivery that were listed as IN STOCK. One week later and they still haven't even been dispatched yet! Last time I am using Zatu!!!!”

Helpful Report

Posted 1 year ago

“Not useful at all, didn’t tell me anything about delays, repeated misinformation when I phoned up and spent half an hour on hold”

Helpful Report

Posted 1 year ago

“30/10/23 ord 1002811776 I have not received my cards”

Helpful Report

Posted 1 year ago

“Appalling customer service. My order didn’t arrive and nobody replied to my emails. I wanted to cancel it as it was a present and the birthday had passed, but then it was dispatched over a month later and I was told that I’d have to arrange the return.”

Helpful Report

Posted 1 year ago

“Zatu games sucks. I ordered a Halloween mask a week before I needed it for a Halloween party and I paid extra for rush delivery. I did not yet receive it. They gave me a tracking to follow but the package hasn't moved in 5 days. I wrote to Zatu to inquire and they emailed me a form letter stating that the package is moving along and I should check the tracking number again to see its progress. Well I just checked the tracking and it still hasn't moved in 5 days. WTF? Don't order anything from Zatu if you need a product in a timely fashion.”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 44,140 reviews