Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,325 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 2 weeks to arrive despite both being in stock when I ordered. Badly packaged so there was some minor corner damage. Will not be ordering again.”

Helpful Report

Posted 1 year ago

“One of the items I ordered was missing. Was told to send a picture of the missing item. Then was told they would need to check CTV footage. Heard nothing back, chased, and am still waiting for a response. Have used Zatu many times in the past with no issues, but this has really put me off.”

Helpful Report

Posted 1 year ago

“Absolutely awful, I’ve never ordered off Zatu before but my 5 year old is really into Dragonball Z. He saw an assortment for nearly £40 expecting to receive all 3 figures. He received 1… the figure he received they advertise on the site for £17. I’ve tried to email customer services and they were poor and when I called they just said there’s small print saying you receive one. I wasn’t asking for a refund I was just asking for it to be fairly priced and advertised correctly and they didn’t want to know. They even charge £5 for a refund. They are literally stealing money off me so I won’t ever use or recommend this company. An easy solution would have been we will charge you the correct price and give you a voucher for the difference that way everyone’s kind of okay but they are refusing to do anything. Really poor”

Helpful Report

Posted 1 year ago

“Awful customer service. Purchased Monday am, told delivery would be following Saturday. No delivery. Contacted customer services, not open at weekends. Left message online. Called Monday, told sorry for delay, will be shipped on 24 hour delivery so expected Tuesday. Called Tuesday, told problem at the warehouse but would be that night, again, no dispatch notification. Wednesday called to cancel told it had been processed so too late to cancel, would be 24 hour delivery so would arrive Thursday. Eventually arrived on Friday almost 2 weeks after purchasing. Missed the birthday I'd brought it in plenty of time for (well, so I thought). Wish I'd of paid the extra from elsewhere to be honest. Will avoid in future.”

Helpful Report

Posted 1 year ago

“Customer service wasn’t great they made false promises, order was a shambles will never use again”

Helpful Report

Posted 1 year ago

“I ordered EAFC24 1 week/2 week before it came out so pre order so should get it the day it came out Friday 29th sept and I got it 2nd October 3 days after it came out so was pointless pre ordering it.”

Helpful Report

Posted 1 year ago

“Paid for next day delivery due to yodel leaving my last zatu parcel on the doorstep in plain sight of the pavement. Unfortunately I waited in all day but game didn't turn up, so much for paying extra.”

Helpful Report

Posted 1 year ago

“Paid extra for next day delivery ended up coming 3 days later will not be ordering again”

Helpful Report

Posted 1 year ago

“Game never arrived”

Helpful Report

Posted 1 year ago

“Shipping to the Netherlands was a failure, did not arrive and was stuck at the delivery point, which was. a present for my son's birthday. I contacted the Zatu team who tried to help, but I did not hear back after they said they would follow up. I had to contact the Parcel Force delivery service who then blamed the long shipping time on the local postal service. This may be the case, but they (and Zatu) should be proactive in making sure the delivery is successful. Unfortunately, this experience was very negative, and for the price of shipping I would expect this to not be an issue.”

Helpful Report

Posted 1 year ago

“Ordered an expensive game. Was sent the wrong game that cost £70 less at least. Customer service really poor to try and help me resolve. Called up immeidately when me delivery arrived and it was wrong. Was asked to email. No response to my emails despite several chaser emails. Tried online chat and was assured it would be looked at ASAP. Still waiting. Made over 30 orders here. Don't feel like a valued customer at all and feel ripped off as they won't be able to deliver on the product they promised in the first place. Really poor customer service. Plenty of other board game shops out there. Won't be using Zatu again. Happy to take my money but as soon as there's an issue I get ignored.”

Helpful Report

Posted 1 year ago

“Good prices, non-existent customer service.”

Helpful Report

Posted 1 year ago

“Orde has not arrived after 6 days. No tracking number. No response to email. Left hanging for 20 mins on the phone and then got disconnected.”

Helpful Report

Posted 1 year ago

“Such appalling customer communication - I ordered a game and was promised delivery two days later. When it didn't arrive I contacted Zatu the following day and was told it was still in transit to the ZATU depot and wouldn't be with me for another three days. I was not impressed and said I wanted to cancel the order (it was a birthday present and would be too late). I then bought another copy - only for the Zatu order to arrive that same afternoon, two hours after the customer service woman had told me it hadn't even reached their depot. Deeply annoying as I now have two games and have to go to all the hassle of returning one.”

Helpful Report

Posted 1 year ago

“I have sent in a request asking about the status of Vampire the Masquerade Chapters several days ago now and Zatu have failed to have any contact with their customers on this matter. Other services have been able to ship out their copies and each few months Zatu push the date back. I think they have oversold the units and do not wish to admit fault. It may be time to refund people or at least provide people with updates via email. I'm particularily stressed at this time as I am due to move out of the country at the end of December and it seems like it is unlikely I will ever be able to receive this game despite them having on their site at the time of buying that it would be ready in July. I understand this is out of their hands but communication with customers goes a long way and so far my first use of Zatu has not been a pleasant one.”

Helpful Report

Posted 1 year ago

“Never received cards”

Helpful Report

Posted 1 year ago

“I ordered boardgame which was on stock. I spent waiting 14 days till I canceled the order. I asked after 1st week what is the status - transfer between storages. I asked 2nd week about status - transfer between storages. Day after I asked to cancel my order where assistant told me that boardgame I have ordered will be available at the end of the month. As I am from Czech Republic I may understand that is easier to deliver within UK. But lying me about status and availability is not mature at all. Not mentioning that game almost same as tax and delivery ... Never more, I better wait till it reach our "Moneky mountains Czech rep." then rely on order from this shop.”

Helpful Report

Posted 1 year ago

“To those who are international customers, please note that they do NOT collect taxes or duties. You may have a surprise bill when your item arrives, and their prices are NOT the lowest out there.”

Helpful Report

Posted 1 year ago

Hello, Thanks for contacting us. Through our IOSS scheme all customers in the EU are eligible to pay tax through our website and not have to pay tax when this arrives with them. I am sorry that we are not able to do this for our Canadian customers. Best wishes, Helena Zatu Games

Posted 1 year ago

“Item was ordered and I paid extra for next day delivery but the order wasn't given to courier until the day after ordering (website said 'order in the next 2 hours to get next day delivery'). Courier sent the item back due to damage without my input. Cancelled as I found something similar in a local shop. Zatu won't refund until they receive the item despite me having no say on the cancelled delivery. No reason for my money to be on hold at this stage. Second order in the same week I had also paid for next day delivery but, again, wasn't sent until the day after despite meeting the deadline. Customer service either takes a fair few days to reply or doesn't reply full stop.”

Helpful Report

Posted 1 year ago

“Late arrival of goods, unhelpful customer service, should have just gone to Amazon.”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 42,325 reviews