Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,957 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd October 2026

929

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zatu have always delivered games in a decent time frame and in good quality. They managed to make an online purchase like a friendly interaction from my local game store.”

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Posted 2 months ago

“Excellent price and fast service. My go-to shop for hobby supplies and models”

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Posted 2 months ago

“Great prices, great company, fast shipping, great stock”

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Posted 2 months ago

“I’d not shopped here before and was a little bit apprehensive that I would get the item but tube shipped out really fast and the item came as described and well packaged! I’ll defiantly be coming back to this store again.”

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Posted 2 months ago

“Excellent site, service, and item! Speedy delivery!”

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Posted 2 months ago

“I have ordered a number of games from Zatu Games over the years. They are reliable have a great selection of games and are competitively priced. I wouldn’t order a game from anywhere else.”

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Posted 2 months ago

“I've bought from Zatu several times in the past and not once had any issue. I trust Zatu and they are my go to fit board game purchases.”

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Posted 2 months ago

“I have really mixed feelings about my experience. The good: Zatu had a new game that was not yet available in my area (USA), the website was great and easy to navigate, and it was easy to order the item I wanted (Carcassonne Labrynth). It shipped quickly and arrived when it was projected to, in about 10 days. The bad: the packaging was exceptionally poor. The shipping box was much larger than the game, and there was just a thin, short piece of crumpled packing paper floating on top of the game inside. The shipping box had visible damage on the outside, and when I opened it, the game box was smashed in one corner. Had the game been better packed with more packing material, it might not have been damaged. This is a time sensitive gift item and I have no option to replace it. Hopefully the game components are safe inside… we’ll see.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave a review. We’re very sorry that your order arrived with damage, and particularly that the packaging did not provide sufficient protection during transit. We haven’t received any contact from you regarding the damage, so unfortunately we haven’t yet had the opportunity to put this right. If you contact our Customer Service team on team@zatu.com with reference #1364 and some photos of the damaged packaging and game box, we’ll be happy to investigate and arrange an appropriate resolution. We’re pleased that the rest of your ordering experience went smoothly, and we apologise again for the condition in which the game arrived. Best wishes, Team Zatu Games

Posted 1 month ago

“I haven't received my game; I sent an email to report it but got no reply. I don't buy from abroad very often, and this experience certainly won't encourage me to do so—I spent 100 euros for nothing and haven't heard a thing.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review and we're sorry to hear about this. We have checked our records and unfortunately cannot locate the email you sent, so it may not have reached our inbox. Having reviewed the order, we can see that there has been an issue with the fulfilment of your parcel, and we understand how frustrating this is after spending around nearly 100 Euros. Please email our Customer Service team on team@zatu.co.uk using reference number 5300 and a member of the team will be able to help with this. Thank you, Team Zatu Games

Posted 2 months ago

“Ha sido facil realizar la compra , ningún problema en aduanas y ha llegado en perfecto estado. Gracias Zatu”

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Posted 2 months ago

“This was the ONLY store I could find carrying the Root Clockwork Expansion 2, so immediately I got very excited. Bought this expansion and the Vagabond Pack. Both arrived within a week even though I live in the U.S. Products were safely packaged in the box to prevent damage. I really look forward to getting these games on the table. Thanks for a great purchase!”

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Posted 2 months ago

“Package came earlier than expected (was predicted a week, came within 3 days), which was a positive! Product came in great condition!”

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Posted 2 months ago

“I am still waiting for delivery of the 5 items ordered at the beginning of August- which seem to have gone astray en route to me. Evri tracking says they are being returned to Zatu but customer services have been less than helpful. No resolution has been offered!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re sorry for the trouble you experienced with this delivery. Once the issue was reported to us, we opened an enquiry with Evri on 10th August to investigate the parcel’s whereabouts. Although the tracking indicated that the parcel was being returned to us, it had still not arrived back at our warehouse. Rather than requiring you to wait for the return to be completed, we processed a full refund on 17th August outside of our normal returns process. We’re sorry that the delivery did not go as expected, but we hope the refund provided has now resolved the matter. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 3331, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“Excellent service. Combined postage, great seller prompt delivery and accurate information well packed and good quality good condition and great value for money.”

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Posted 2 months ago

“Found zatu games from the UK games expo, now will be my number one place to order games the range is impressive and also great for Pokémon cards.”

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Posted 2 months ago

“Good prices and fast delivery, can't fault them.”

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Posted 2 months ago

“Always had great service from Zatu in the many times I have ordered from them.”

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Posted 2 months ago

“I can't be fully satisfied because of several reasons. Shipment to Serbia took 13 days instead of 5-8. Price went from initial 65 EUR for 2 games to more than 100 EUR when you add shipping costs and tax that was (I don't know how) calculated by Serbian customs. Overall, everything is ok, games arrived in good condition, offer of Zatu Games is amazing, but I can't ignore above mentioned facts.”

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Posted 2 months ago

“Good prices, international shipping, large amount of options, what more can you ask for!?”

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Posted 2 months ago

“Amazing! Loved my experience with Zatu Games! Highly recommended”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 48,957 reviews