Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,325 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value, unfortunately the packaging wasn't the best on this occasion, but I was lucky. One of the games inside the box was open (It was an A Grade item, so I didn't expect it to be sealed in cellaphane, but thought they might have stuck some sellotape on the box to stop it opening), also, the bottom of the packing box was split, I was very lucky that non of the components were missing. (One item was tucked under the flap on the packing box, but I found it before throwing the packaging away). This is a first to have poor packaging from Zatu for me.”

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Posted 11 months ago

“Items are usually despatched quickly and well packaged. Customer service can be slow to respond. Returns are expensive.”

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Posted 11 months ago

“A great selection of games, though the web site is a bit clunky (slow)”

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Posted 11 months ago

“Good Value and Range. Shipping was a little slow but otherwise very happy”

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Posted 11 months ago

“Great prices and quick shipping, not much to complain about! The one negative thing I will mention is their prices seem to change without warning on different products, so the great deal you see today might not be there when you check again tomorrow.”

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Posted 11 months ago

“I ordered 4 Commander precon decks, sleeves, and booster packs. I received original, high quality products that arrived quickly. Unfortunately, one of the boosters came open and they couldn't do anything about it”

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Posted 11 months ago

“Good prices. Prompt delivery.”

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Posted 11 months ago

“Quick delivery, would be a five star if you didn’t limit the amount of victory points (the discount currency) per order. By limiting it per order you really do kick those who spend more in the shin”

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Posted 11 months ago

“The shipping took longer than expected. The game came without any defects.”

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Posted 11 months ago

“Very busy customer service line!”

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Posted 11 months ago

“Arrived quickly when shipped”

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Posted 11 months ago

“Great prices with great delivery of service.”

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Posted 11 months ago

“Zatu has always delivered promptly and efficiently:) just the postal service can delay the parcel’s arrival time sometimes.”

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Posted 11 months ago

Thank you for your 4-star review! We're glad to hear that you had a positive experience with us. Your feedback helps us continue to improve and provide the best possible experience for our customers. We look forward to serving you again! Zatu Games

Posted 11 months ago

“Zatu stocks an amazing range of games, the prices are competitive and ordering is a breeze. If I had one criticism it would be the prepay back order system that’s not clear when the games are actually due in stock, just always next month.”

Helpful Report

Posted 11 months ago

Thank you for your 4-star rating! We're pleased to know that you had a favourable experience. Your feedback is valuable to us as we strive to provide the best products/services. We hope to serve you again soon! Zatu Games

Posted 11 months ago

“I've bought a lot of games from Zatu and they've always arrived on time and, until the last delivery, undamaged. Last time round there was too much space in the box and two of the three games ended up with damage to their corners. I'd still use them again though”

Helpful Report

Posted 11 months ago

We appreciate your 4-star review! Thank you for taking the time to share your experience. Your satisfaction is important to us, and we look forward to serving you again! This will be raised with our teams to prevent any potential damage during transit to the best of our abillity! Zatu Games

Posted 11 months ago

“Everothing Okay, the prices are cheap and the delivery is nice.”

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Posted 11 months ago

“Fast delivery (within 4 days) from the UK to the Netherlands for only €10 delivery charge. Good tracking en route. And customer service responds quickly, clearly, friendly and helpful to queries.”

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Posted 11 months ago

Thank you so much for your kind words about our customer service! We strive to provide the best possible experience for our customers, and it’s wonderful to hear that we met your expectations. Your satisfaction is our top priority, and your feedback means a lot to us. If you ever need assistance again, don’t hesitate to reach out. Zatu Games

Posted 11 months ago

“Good first experience ordering with Zatu games. After some confusion over items which were "in stock" but not in the main warehouse, resulting in lead times which were unexpected, a great conversation with the customer services team put things right.”

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Posted 11 months ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the excellent customer service we provide; it's something we pride ourselves on! We hope you'll keep coming back to experience the same great service, and we can't wait to hear from you soon :D Zatu Games

Posted 11 months ago

“Quick and easy ordering and delivery process”

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Posted 11 months ago

“This is amazing, my son is ejoying it! Now, just being conscious to regulate how much time he spends on this.”

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Posted 11 months ago

Zatu Games is rated 4.8 based on 42,325 reviews