Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,257 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 20th April 2026

910

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery was very prompt and well- packaged! now my go to buyer for all games”

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Posted 3 weeks ago

“Everything went smoothly during the ordering process and was particularly fast. They prepared the package quickly and despite international shipping, delivery happened within a few days. I received the package in perfect condition. I'm satisfied with both the prices and the service, so I can only recommend Zatu Games!”

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Posted 3 weeks ago

“Arrived when estimated, models are great. My friend loved them as a present”

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Posted 3 weeks ago

“They have a great variety of games with accurate descriptions and an easy to navigate website”

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Posted 3 weeks ago

“Always great service and competitive prices”

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Posted 3 weeks ago

“Delivering great games, on time!”

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Posted 3 weeks ago

“Very good and very quick, games came and had no damage.”

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Posted 3 weeks ago

“Great service, fast delivery. Also had best selection and great on prices if you time it when offers on. Already eyeing my next purchase”

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Posted 3 weeks ago

“Very fast delivery items arrived well packaged. Placed two orders now”

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Posted 3 weeks ago

“My family loves the game Ruins and Zatu Games delivered it promptly once it was available.”

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Posted 3 weeks ago

“Zatu has become my go to for cards, collectibles, board games and minis. Great value, reliable and consistent. I also read about new games/projects through the website. Thank you. Conor, Munster (ireland)”

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Posted 3 weeks ago

“Great range of awesome products and very good service. Would recommend to a friend!”

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Posted 3 weeks ago

“Products delivered promptly and as described. Good price as well. Great selection of products and my go to store.”

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Posted 3 weeks ago

“Always ship exceptionally quickly and packages always arrive in perfect condition”

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Posted 3 weeks ago

“A high-quality shop. The order arrived quickly. Thanks !”

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Posted 3 weeks ago

“US buyer here. Don’t risk your money. 1 board game arrived damaged. 2nd board game defective product. Paid expensive international shipping. Zatu will not reimburse. Now, they’re not responding to my email. Happened to me not once, but twice. Will never order from Zatu again, not reliable.”

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Posted 3 weeks ago

Hi there, Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must be, especially with an international order. Our records show that we did respond to your query and offered a partial refund as an option if you were happy to keep the affected item. In addition, we also provided you with instructions for returning items from the US so that we could proceed with a full resolution upon receipt. For damaged or defective items, we do require items to be returned to us before issuing a full refund or replacement, as this allows our returns team to properly assess the issue. We understand that international returns can feel inconvenient, which is why we also offer partial refunds as an alternative where suitable. We’re sorry if there has been any delay in communication, and we appreciate your patience while this is being resolved. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 1778 and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 3 weeks ago

“Reliable with a big range and great delivery. Always my first choice!”

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Posted 3 weeks ago

“games came on time, in good condition, large variety”

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Posted 3 weeks ago

“Great service, Highley recommended A+++”

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Posted 3 weeks ago

“I always get the best service when I order bored games from zatu games. They always arrive quickly and if there is a delay they keep you updated. When calling in they answer the phone quickly. They are also always polite and informative. Im very happy every time.”

Zatu Games 5 star review on 30th March 2026

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Posted 3 weeks ago

Zatu Games is rated 4.8 based on 47,257 reviews