Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,335 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product came slighly after the expected arrival, but I only had to wait a few days for the product to be shipped and delivered to my location. The box and game were in good shape. Overall good experience”

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Posted 1 year ago

“Great site with a wide range of games to choose from.”

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Posted 1 year ago

“Fast Delivery Great prices Good packaging Good Support”

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Posted 1 year ago

“Great prices, selection and friendly and reactive customer service team. Only area of improvement would be for them to switch from Royal Mail to a reliable courier service.”

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Posted 1 year ago

“Recently prices have been less competitive but the service is always really good, and when things go wrong they have always provided a resolution. On this particular case no problems.”

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Posted 1 year ago

“Fantasy Flights Star Wars Armada Super Star Destroyer. Placed the order on the 30th December for delivery on Tuesday 2nd which I paid extra for. When I hadn’t received any delivery information on the 2nd I contacted Zatu and the item hadn’t even been picked. That I should receive it either on the Thursday or Friday. In the end it came Thursday morning around 10:30. Opened the (miniature!) it s amazing it’s so big it’s a great centre piece! I can’t wait to play a game with it! Delivery 6-10 Product 10-10”

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Posted 1 year ago

“Always had good service and good deliveries from Zatu in the past. I expect I will in the future too. However I did for the 1st time order something that was on Back Order and the process had not been smooth. (Goods from supplier have gone to the wrong warehouse. Not Zatu's fault I know. Just more delays for me. I'm happy to wait of course, but I think next time I'll only order when items are in stock and never use Back Ordering again ! It just adds another layer of potential issues.)”

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Posted 1 year ago

“The playing pieces of this game are great quality and the men are super cute. The instructions are exceptionally clear.”

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Posted 1 year ago

“Some issues with delivery a couple of times but great prices and shipped fast.”

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Posted 1 year ago

“Great selection of games with the ability to back order which is helpful and saves time having to check back when items are in stock. Usually the best prices and you get rewarded for shopping there.”

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Posted 1 year ago

“Great selection, great prices, fast shipping.”

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Posted 1 year ago

“Very good quality, good price”

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Posted 1 year ago

“Took a while to arrive but it was Christmas time. Enjoyed playing today as it hadn't arrived before we broke up for christmas.”

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Posted 1 year ago

“Website was great no issues with them. Price was excellent process from start to finish good. Would recommend switching deliver suppliers away from yodel, only thing that spoilt the service for me. But Tiamat now has pride of place on my shelf!”

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Posted 1 year ago

“Fast delivery it came a day early only problem was the box had zatu games all over it and my husband went to the door for it as it was a Christmas present for him that wasn't great. Definitely should be blank boxes around Christmas won't be making that mistake again”

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Posted 1 year ago

“Delivery service didn't say or give any estimate of what day it would arrive until the day it arrived.”

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Posted 1 year ago

“Delivery was a little slower than estimated, but still quite quick. Games arrived in good condition. Great prices.”

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Posted 1 year ago

“Very fast delivery from their side. Unfortunately the parcel arrived in Hungary 14 days later, because customes, brexit results. I have contact their customer service 3 times and they were fast and professional. I will buy again for sure, aware that I have to wait a bit more to get the game, but in the end here I find stuff I want at very fair prices.”

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Posted 1 year ago

“Great customer service! All questions I had were answered professionally, promptly, and with consideration to my circumstances. Excellent company, and excellent staff. I will definitely be shopping with them again!”

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Posted 1 year ago

“The right games at the right price.”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 42,335 reviews