Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,179 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered a lot from zatu and never had a problem but I ordered something and paid for express delivery and it did not come on time I called to ask about getting the delivery refunded they flat out said no so I’m just letting everyone know don’t pay any extra for delivery”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this order was placed on our standard shipping service, however I apologise for any delays you faced. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Didn’t come for 2 weeks after arrival date and wasn’t even the ps5 with the game like I had ordered! zatu games I will never be ordering from yous again!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an Investigation into this issue has been raised with our warehouse team, and we aim to resolve this for you as quickly as possible. I apologise for the Inconvenience that has been caused on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My order has completely failed to arrive a month after it was ordered. I chased this up with Zatu who said they'll contact the PO and they will get back to me soon. A week went by and still no order and I heard nothing from Zatu. Contact them after a full month asking for a refund which is my legal right. Zatu ignored my request and just they hope the PO delivers it soon. And that they will look into it and get back to me 'soon'. Have responded again to ask for my refund by 20th January 2023 or a formal complaint of misconduct will be raised.”

Helpful Report

Posted 2 years ago

“This purchase of three Tales of Aria decks Flesh and Blood for £22.49 was 5 stars, but the next purchase I'm having problems with is therefore 1 star. My last order was four Monarch Flesh and Blood blitz decks for £30.19. They only sent me one deck. I made the complaint on the 11th of January, on the 12th of January they said they would investigate and asked to wait 48 hours. Since then, six days have passed and they don't answer me anymore. I'm quite concerned about the lack of responses and the loss of buying four decks and only receiving one.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order, and for the delays in our Investigation into this issue. I can see that this has been passed to our replacements team, and an order for the missing items will be despatched as quickly as possible for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Never received my item, only partial refund was sent, my request to send the full refund remained unanswered.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Twice I've ordered a game from this company and twice it arrived in a box almost the same size as the game and obviously with no protection around. One was quite damaged and they were difficult to reimburse me and I only got 50% of the price and they didn't include the expeditions fees (as they promised in the first place). Avoid this company, they are crooks.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still waiting for my item ordered 14/12 (international tracked) to leave the UK. It took 3 weeks for them to take the item to the post office, and after that no movement, nothing. I would not recommend as customer service only gives me a it’s on its way message asking me to wait. NEVER AGAIN.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that these delays have impacted your order on this occasion. We are working closely with the courier to ensure all orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Even though I have contacted them about not receiving my parcel they have made no effort to reply or help. I'm really frustrated because I've wasted £30 on a gift that's not turned up.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has been delivered and I can see that a reply was sent ton your email informing you of this. Please do not hesitate to contact us again If you have any further concerns, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I emailed them several times trying to get assistance but no one would email me back.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced. Having looked into this, I can see that we have sent replies to your email enquiries, and I apologise if these have not been received. Please get in contact with our customer services team again If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Delivery was fast and price was nice but sadly game came damaged”

Helpful Report

Posted 2 years ago

“Talk too long to dispatched”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered on the 14/12/22, didn't turn up for Christmas. Understandable with clear communication. I was told that a refund would be available if the delivery wasn't attempted by the 7th. However there has been complete silence despite several emails asking for a timescale.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“My toy did not arrive after 10 days of delay (no tracking progress) and I requested a refund and still did not get it”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected even our International customers, and I apologise that this has impacted your order. Tracking suggests this has arrived in your destination country, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Advertises that they use Clearpay but at checkout there was no means to pay using that option. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. Unfortunately Clearpay is only available on orders over £50, and only on items that are eligible for our next-day delivery options. I apologise for any Inconvenience that has been caused by this. We hope you'll give us another chance, and please do not hesitate to contact us If you have any concerns. Kieran Zatu Games

Posted 2 years ago

“I haven't received the item yet. I emailed you yesterday but no reply hence one star.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Cancelled but still sent out. Still awaiting refund after refused delivery.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that his return has been processed and your refund has been issued. This should be back in your account shortly. Please get in contact with our customer services team If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered Dream Phone and the phone doesn’t work. So I ordered a new game- and the phone still doesn’t function. Super disappointing. Also no response from customer service.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We aim to respond to all customer queries as quickly as possible and I apologise for the delays you have experienced on this occasion. I can see that a link to create a free returns label has been sent for you, and a full refund can be issued once this has arrived back in our warehouse. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Very disappointing. As much as I'd love to win the Wimbledon tickets, I have to be honest here. I purchased the NSFW What do you Meme expansion pack on the 30th December, with next day delivery, to arrive on the 31st December (i.e. NYE) ready for a NYE party where I had gone to the effort of creating a load of meme cards of my friends and was ready for a hell of a lot of fun with these cards. I chose Zatu games because I like to try and help smaller companies than the usual Amazon etc, plus my girlfriend has used you in the past and was very happy with the service, and your delivery promises seemed excellent. So I was very dismayed to see at around 3pm on NYE that the parcel still hadn't been dispatched, and that then wasn't dispatched until around the 3rd Jan. Very disappointing. I have complained numerous times but have received very generic responses like 'don't worry, it will be with you soon!', and I'm like how is that helpful, I ordered it for delivery NYE, I think it is unfair that you advertise next day delivery to lure people in, and then can't deliver on those promises, if you'll pardon the pun. I have received a £1 refund on the delivery, which I have been told makes it a 48 hour delivery rather than 24 hour, but it took over 100 hours to actually receive the product, so am hoping for a full delivery refund. Overall it is a real shame this has happened, I suppose in the future I will have to, with regret, use Amazon as they can delivery when promised.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I have not received my order yet”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has arrived in the destination country, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Fraudulent company. Order placed, never sent. Cancelled the item and no money returned.”

Helpful Report

Posted 2 years ago

Zatu Games is rated 4.8 based on 44,179 reviews