Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,277 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Game arrived in acceptable time and exactly as ordered”

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Posted 6 months ago

“Everything I've ever ordered from them has been shipped on time and without damage.”

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Posted 6 months ago

“Game came earlier. Unfortunately 1 corner damage but nothing major”

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Posted 6 months ago

“Good service and reasonable delivery costs.”

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Posted 6 months ago

“Good product and good pricing. The product was minimally damaged, likely during delivery because it was too tightly packaged with nothing to soften any impact.”

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Posted 6 months ago

“Good. But annoying when basket randomly empties when I'm building a list.”

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Posted 6 months ago

“Good quality jigsaws at very reasonable price”

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Posted 6 months ago

“Lego was perfect, just waiting this time was too long. Usually things from Zatu come very quick.”

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Posted 6 months ago

“Great choice of games at good prices. Prpt delivery”

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Posted 6 months ago

“Solid online store, it's a slow as it takes about 5 seconds to load pages. But if you're patient, it's a non-issue. These guys specialise in mainly board and card games, they have a good selection of miniature wargames, but they don't stock complete ranges - they are a board game retailer first, so don't be surprised if you can't find all your toys! I've been ordering from them on occasion for a few years and only ever found a single faulty item, it was a manufacturer error and hardly a mistake on Zatu's front. It was a sorted with the manufacturer in just a couple of days. Zatu's customer service was courteous, precise and timely. As a tabletop wargamer, it's a good shore with cool deals, postage is nice and cheap if you can't quite reach the free postage. The "3% off for 3 items" and "5% off for 5 items" is a nice touch as well that, get's the hobby heart pumping! TL;DR, it's a good discount retailer with some cool little bonuses, and great customer service if you'll ever need it.”

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Posted 6 months ago

“Great site for all my board game needs - lots of choice and quick delivery.”

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Posted 6 months ago

“Everything delivered safely, well packaged, and in perfect condition. It wasn't the quickest delivery, and I was not notified that it had been dispatched. It just showed up. But overall I am happy with this and will buy from Zatu Games again.”

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Posted 6 months ago

“Order placement and dispatch of the parcel was very easy and quick. Shrink wrap around the game itself was ripped in places which was a shame as it has scuffed the corners of the game box during transit as a result and this is a present for Christmas so it is slightly tatty. Otherwise happy with the service and would use again.”

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Posted 6 months ago

“quick and easy buying process, good packaging, will buy again.”

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Posted 6 months ago

“Web site not easy to use on phone, it’s better on my pc but not perfect”

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Posted 6 months ago

“The packaging could be better. The games were a bit loose in the shipping box, resulting in a crack for one game box. Thankfuly it was an expansion box, and I won't be needing it.”

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Posted 6 months ago

“Good easy to access site and good service.”

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Posted 6 months ago

“Wide range of board game choices, however some very popular items are sometimes out of stock.”

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Posted 6 months ago

“Ordered 7 Star Wars Unlimited accessories that were sadly delayed in shipping as one item was unknowingly not in immediate stock but thankfully the order did get shipped after a briefer than expected delay.”

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Posted 6 months ago

“Another speedy delivery of another nicely priced game.”

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Posted 6 months ago

Zatu Games is rated 4.8 based on 42,277 reviews