Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,279 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,279 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website. Got what I needed when all other sites sold out. Very quick delivery I'm yet to open cards as they are a Xmas present but they look legit in the box.”

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Posted 6 months ago

“Happy with purchases excep one box was damaged. Only minor but there was offers to buy damaged box for cheaper and I chose not too. New to tabletop games though but very happy overall”

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Posted 6 months ago

“Good service”

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Posted 6 months ago

“Good prices, items arrived on time, well packaged and in perfect condition.”

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Posted 6 months ago

“They are quick to post and have great customer service that are always happy to answer questions”

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Posted 6 months ago

“Product was received by the date that was promised and the process was easy. The only issue was that I didn't receive a confirmation email and was wondering if the transaction had gone through.”

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Posted 6 months ago

“Good games at a great price! Speedy service and sales satisfaction!”

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Posted 6 months ago

“Bought a selection of dice. Good value for money and came when promised.”

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Posted 6 months ago

“Slight crack to case but guess that's shipping for ya. Great service, delivery speed and cost so other than that top job.”

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Posted 6 months ago

Thank you for your thoughtful review! We’re glad to hear you were pleased with our service, delivery speed, and cost. We understand that shipping can sometimes lead to minor issues, and we appreciate your understanding. We look forward to serving you again soon!

Posted 6 months ago

“twas a well packaged game”

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Posted 6 months ago

“Large range of games. Most at competitive prices. Easy to use Web site. Delivery can be a bit long. I still have 1 item outstanding 2 week delivery even though its in stores and amazon?”

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Posted 7 months ago

Thank you for your honest review, Chris! We're thrilled to hear you love our large game selection and competitive prices. We truly appreciate your feedback regarding delivery times, and we're sorry for any delay. We're continuously striving to improve our service, and we hope to see you back with us for your next gaming adventure! Happy gaming!

Posted 6 months ago

“Decent availability of products for a great price. The only wrinkle was delivery wasn't completed on the day I was advised and I didn't get told until after 7:30pm. Would give 4.5/5 if I could, not a massive issue”

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Posted 7 months ago

Thank you for your review, Simon! We're glad you found our prices and product availability satisfactory. We apologize for the delivery hiccup and appreciate your understanding. Your feedback is valuable to us, and we’ll work to improve our communication in the future. We look forward to serving you again soon!

Posted 6 months ago

“Great selection, great prices, shame stock is not always available”

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Posted 7 months ago

“Everything went smoothly; the e-shop communicates quickly. However, one downside is the shipping: the game was packed in a box without any filler material, so it arrived slightly damaged. The games had a long journey to the Czech Republic. It's quite possible that the damage was caused by the carrier in my country mishandling the shipment, but filler material would have prevented this. On a positive note, the handling of the complaint was excellent. Everything was resolved quickly, and the discount offered for the damaged games was a great solution.”

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Posted 7 months ago

Thank you for your thoughtful review, Antonín! We're pleased to hear that our communication and complaint resolution met your expectations. We take feedback seriously, and we appreciate your insights about the packaging. We’re always looking for ways to improve the safety of our shipments. We're glad we could offer a satisfactory solution regarding the damage, and we hope you enjoy your games! Looking forward to serving you again in the future!

Posted 6 months ago

“Delivered on time no issues.”

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Posted 7 months ago

“Really good shop. Can find everything I needed. Very helpful”

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Posted 7 months ago

“Great prices - would have been 5* if not for delivery taking longer than stated.”

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Posted 7 months ago

“Would have liked a bit more clarity on delivery, and resetting password was a nightmare (ended up finding the old one before the password reset email even arrived) but besides that good service”

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Posted 7 months ago

Thank you for your thoughtful review, Oliver! We appreciate your feedback regarding delivery clarity and the password reset process. We’re sorry to hear you encountered those issues, but we’re glad to know you enjoyed our service otherwise. Your insights help us improve, and we hope to make your next experience even better. Looking forward to seeing you again soon!

Posted 6 months ago

“Delivered before the estimated date, exceeding well packed. Notified of courier & tracking. Overall happy with purchase.”

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Posted 7 months ago

Thank you for your great review, David! We're thrilled to hear that your order arrived earlier than expected and was well packed. It’s always nice to know our shipping notifications and tracking updates are appreciated. We’re here whenever you're ready for your next purchase. Enjoy your games!

Posted 6 months ago

“Zatu games have been reliable with reasonable delivery time. Sometimes games are not available or out of stock. The prices at Zatu are very good although delivery is always an extra hidden cost.”

Helpful Report

Posted 7 months ago

Thank you for your thoughtful review! We're pleased to hear you've found our delivery reliable and our prices competitive. We understand that stock availability can sometimes be an issue, and we appreciate your patience with that. Your feedback regarding delivery costs is noted, and we’re always looking for ways to improve. We hope to see you again soon! Happy gaming!

Posted 6 months ago

Zatu Games is rated 4.8 based on 42,279 reviews