Whilst the staff I have spoken to have been lovely, the mere fact that I have had to contact the company so many times is not. I preordered a game which (due to no fault of zatu) has had its release date pushed multiple times, however there has never been a communication from zatu about this, I have had to call them numerous times to get updates and new release dates. Additionally when the game was finally dispatched (4months late) it arrived later than the delivery information specified and also no tracking information ever arrived so bar making yet another phone call I could not chase where my delivery was. Apart from these unfortunate things I was impressed by the staff, they were friendly and helpful and very apologetic! And i cannot fault the price I paid for my preordered game.