ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.40

4.4 Rating 2,321 Reviews

85 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 4th December 2025

Richard Huckabee

ZAP CLOTHING 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered next day delivery and never received my item”

Helpful Report

Posted 6 years ago

“INTERNATIONAL BUYERS BEWARE! Make sure you are not returning. They charge a lot for shipping yet they do not cover return shipping. Can easily cost up to $100 for returns shipping.”

Helpful Report

Posted 6 years ago

“I had trouble placing an order in your Hong Kong website. It could not provide a shipping quote to a local Hong King address. The customer service was not helpful saying no one else has this problem. I ended up changing the website to US base and paid in US dollars. You may want to fix this probelm and train your customer service peoples to be more polite and more helpful!”

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Posted 6 years ago

“First and last order ordeed online took payment no stock what a joke”

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Posted 6 years ago

“WORST COMPANY TO ORDER FROM”

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Posted 6 years ago

“Cancelled my order for no reason? Have emailed 3 times and had no explanation really not impressed”

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Posted 6 years ago

“Sorry but I didn’t receive anything and place there is tax you didn’t inform me more than 60£ + shipment not interesting Farftech much better from fare”

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Posted 6 years ago

“Rubbish. Chat absolute nonsense when you order”

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Posted 6 years ago

“Extremely deceptive. Was charged $450 extra for shipping to US. Do not trust”

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Posted 6 years ago

“Extremely deceptive with prices. Was charged $450 for taxes and charges shipping to US. Absolutely unacceptable”

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Posted 6 years ago

“Still haven’t got my £1500 delivery yet when I paid next day delivery absolute pisstake if you ask me”

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Posted 6 years ago

“My order got cancelled”

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Posted 6 years ago

“Order was meant to have arrived on Tuesday. It’s now Wednesday and still no sign of the order.”

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Posted 6 years ago

“There are fake stuff. I wanted to buy a pair of trainers D&G and compared them with Harrods one there are details missing. Don’t rush to buy , check observe”

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Posted 6 years ago

“I bought something and was really looking forward to receiving my order only for you to tell me that there’s been a error and you no longer have stock.”

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Posted 6 years ago

“I have not yet received my package or tracking number”

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Posted 6 years ago

“After my order was accepted,I received note that it was cancelled doe to some problems with the delivery address. It was the business address. We are getting tons of correspondence daily and there never was any problem. I sent request to customer service to explain the situation but they never got back to me. VERY DISSATISFIED.”

Helpful Report

Posted 6 years ago

“Tried to collect from store prior to my holiday, informed staff member on day I was flying but he said I would have to order online as they didn't deal with sale in store. Ordered online, reluctantly as of course hadnt seen the shoes. Paid for shipping, although I had visited store and attempted to collect as local to me, wasnt an option. Received call from same store I couldn't collect from saying the shoes weren't there, turns out they needed to confirm my address to send shoes out, funny though as the shoes weren't there when I came the day before I flew away? Anyway, the situation seems that DPD attempted delivery of the shoes which was un successful, but did not leave a note saying that the delivery was attempted. It was only when I returned and checked emails etc that this has been uncovered that the delivery was attempted but missed, at this time though ZapClothing, took it upon themselves to refund me for the shoes themselves, funny though not for the shipping costs, even though I never asked for this refund to be processed. Upon a followup email from myself, no response has been received at all, not even an explanation of why the refund has been processed. Zapclothing clearly think that they are better than dealing with me as an individual, discriminating comes to mind. Worst service ever received from a clothing store.”

Helpful Report

Posted 6 years ago

“Very unprofessional customer service. I was not able to complete my order.”

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Posted 6 years ago

“You took payment but cancelled my order. Well it’s your loss not mine”

Helpful Report

Posted 6 years ago

ZAP CLOTHING is rated 4.4 based on 2,321 reviews