ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.41

4.4 Rating 2,398 Reviews

85 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 4th December 2025

Richard Huckabee

ZAP CLOTHING 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a t-shirt from Zap for Christmas as a present. Unfortunately the sizing wasn't quite right and therefore requested a return form so that I could swap the t-shirt for a bigger size. We were informed that this was not possible as they had a 14 day return policy. You would really expect them to extend their return periods over Christmas, as many other stores do. Found them very unhelpful and unreasonable to deal with. Will not be using again and will stick to shops such as Matches Fashion or End Clothing, who provide far greater customer service!”

Helpful Report

Posted 6 years ago

“I don’t doubt that your busy because your sale is probably the best there is ,but in the last week I’ve been sent the wrong pair of trainers and now out of stock in the right ones because it took that long to get a returns number also I’ve not had the £11 return postage cost refunded,ive emailed twice,WhatsApp both with no reply to finally speak to someone in the shop who said just post it Royal Mail and it will be refunded,then ordered another t shirt 2 days later which my order just got cancelled,customer service is the worst I’ve known by a long way,anybody can make a mistake but zap are so hard to speak to,in the very unlikely event someone replies to email or answers the phone they are really unhelpful”

Helpful Report

Posted 6 years ago

“Order is placed 3 days back and till now no feedback on delivery timelines nor shipment. By tomorrow if no feedback I’ll cancel the order.”

Helpful Report

Posted 6 years ago

“Made a purchase then you contacted me saying you was giving me a refund because of a issue with the shipping address (Rubbish). I would never use your company again due to the fact that you backed out of the sale with a lame excuse.”

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Posted 6 years ago

“Ordered next day delivery and never received my item”

Helpful Report

Posted 6 years ago

“INTERNATIONAL BUYERS BEWARE! Make sure you are not returning. They charge a lot for shipping yet they do not cover return shipping. Can easily cost up to $100 for returns shipping.”

Helpful Report

Posted 6 years ago

“I had trouble placing an order in your Hong Kong website. It could not provide a shipping quote to a local Hong King address. The customer service was not helpful saying no one else has this problem. I ended up changing the website to US base and paid in US dollars. You may want to fix this probelm and train your customer service peoples to be more polite and more helpful!”

Helpful Report

Posted 6 years ago

“First and last order ordeed online took payment no stock what a joke”

Helpful Report

Posted 6 years ago

“WORST COMPANY TO ORDER FROM”

Helpful Report

Posted 6 years ago

“Cancelled my order for no reason? Have emailed 3 times and had no explanation really not impressed”

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Posted 6 years ago

“Sorry but I didn’t receive anything and place there is tax you didn’t inform me more than 60£ + shipment not interesting Farftech much better from fare”

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Posted 6 years ago

“Rubbish. Chat absolute nonsense when you order”

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Posted 6 years ago

“Extremely deceptive. Was charged $450 extra for shipping to US. Do not trust”

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Posted 6 years ago

“Extremely deceptive with prices. Was charged $450 for taxes and charges shipping to US. Absolutely unacceptable”

Helpful Report

Posted 6 years ago

“Still haven’t got my £1500 delivery yet when I paid next day delivery absolute pisstake if you ask me”

Helpful Report

Posted 6 years ago

“My order got cancelled”

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Posted 6 years ago

“Order was meant to have arrived on Tuesday. It’s now Wednesday and still no sign of the order.”

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Posted 6 years ago

“There are fake stuff. I wanted to buy a pair of trainers D&G and compared them with Harrods one there are details missing. Don’t rush to buy , check observe”

Helpful Report

Posted 6 years ago

“I bought something and was really looking forward to receiving my order only for you to tell me that there’s been a error and you no longer have stock.”

Helpful Report

Posted 6 years ago

“I have not yet received my package or tracking number”

Helpful Report

Posted 6 years ago

ZAP CLOTHING is rated 4.4 based on 2,398 reviews