ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.39

4.4 Rating 2,173 Reviews

84 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have hidden fees that you get charged for after you order. Customer service is terrible.”

Helpful Report

Posted 5 days ago

“Sold me a used item. Wrong packaging. Labels inside lettering all washed off. Stain on jumper. Trying to attempt to get a refund and there portal can not find my order number. Horrid never using this company again no wonder they always have a sale on 24/7”

Helpful Report

Posted 1 week ago

“I live in the United States; shipping was simply amazing, I ordered on Monday and I got my ordered by Wednesday (DHL is great) Zap clothing sells luxury designer brands but I don’t believe their packaging is up to par, i personally felt like I brought something from primark… My jacket was under $600 it came without a box, was shipped in a large black bag; comparable to a trash bag. I only pray they sell authentic products because I already gifted my friend that jacket.”

Helpful Report

Posted 1 month ago

“I was sadly surprised by your online store. 5 days after paying for the order with my personal card, I was required to confirm the transaction so that I could dial into the bank and all that. I didn't enjoy my purchase. Order number ZAP72670”

Helpful Report

Posted 3 months ago

Hello Moris, Thanks for your review. On looking into you're order number, your order was flagged as high risk, and we also had an email saying their card has been used fraudulently on this transaction. Thanks ZAP

Posted 3 months ago

“I placed an order on March 21, nothing was sent, they don't answer at email”

Helpful Report

Posted 4 months ago

“After waiting for 2 days and wasting a days holiday, I am still waiting for my c.£300 sweatshirt to be delivered. Apparently it has been lost en route, but nobody seems to know anything despite stressing that I needed the item for yesterday as it was a present. Now I have received this request from ZAP asking me to write a review?? Appalling service. I would be wary of buying anything from this company again.”

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Posted 4 months ago

“I’ve still not received my item yet I’ve contacted people from both DPD and also zap nooone has for back to me”

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Posted 5 months ago

“Delayed shipping due to random address verification. Email responses from Zap took 2 days. Critical order was ultimately delayed by a week.”

Helpful Report

Posted 6 months ago

“Purchased an item and returned it the same day, that was 30th Dec. It's now 3rd Feb and I still haven't recieved a refund for an item which cost over £1000...... I'd prefer to give 0 stars....”

Helpful Report

Posted 6 months ago

“The 1-3 day shipping is not valid; as the items take a week to arrive at minimum.”

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Posted 6 months ago

“Watch what you buying! I just received my Dsquared skater Jean. On ZAP website, under description, this jeans described as Made In Italy. On the Jean it’s written Made in Romania!! What a scam! I tried to attach a picture but it does not uploads!”

Helpful Report

Posted 6 months ago

“I payed an extra 30 dollars for express delivery and after 3 weeks of waiting and countless emails I still haven’t received my package so I had to call my credit card company. I wouldn’t recommend, just a waste of time”

Helpful Report

Posted 6 months ago

“It’s sad, I’ve been trying to reach the customer service day and night and no answer to a simple question or email feedback. Not acceptable, looks very fishy and suspicious.”

Helpful Report

Posted 7 months ago

“Jacket came and smells of dampness, not surprising as was packaged terribly (in old plastic canada goose bag) then in a Zap clothing bag, no box! Contacted customer services who in my opinion were rude. A lot of money to spend and nothing ‘luxury’ about it”

Helpful Report

Posted 8 months ago

“I will never order from them again”

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Posted 9 months ago

“Awful customer service clothes ok though”

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Posted 10 months ago

“I ordered a size 41, received a size 42. And they made me pay for shipping back to the uk after they sent me the wrong size? Diabolical. First and last time customer.”

Helpful Report

Posted 11 months ago

Hello RJ, Thank you for your review. As stated on our website under all footwear styles is that our sizing is UK sizing not US. You can use our size guide to convert UK sizing to US. This is wear the issue has come from. We are happy to do a exchange and swap the sizes over for you. I hope this infomaotion helps. Thank you ZAP CLOTHING.

Posted 11 months ago

“It’s going to take 9days to get my items after it’s states it takes 1-3 days”

Helpful Report

Posted 11 months ago

“Purchased a Balmain polo shirt on Wednesday next day express delivery for a special occasion this is now Sunday still not received contacted Zap who seemed uninterested said I would be returning not even an offer to cover return postage expected more from high end store.”

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Posted 11 months ago

“Zap sells fakes”

Helpful Report

Posted 1 year ago

ZAP CLOTHING is rated 4.4 based on 2,173 reviews