ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.39

4.4 Rating 1,962 Reviews

84 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 1,962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not quite happy because it’s too big”

Helpful Report

Posted 3 months ago

“I have bought many times through the site never had problems always on time with delivery, excellent prices, but this time a terrible disservice because I have sent two emails, sent whastapp messages and I have never been contacted again and I have never received an answer.. very bad about this”

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Posted 8 months ago

“DPD have sent back so needs re sending please”

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Posted 10 months ago

“Unfortunately not been able to be in for delivery.”

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Posted 11 months ago

“Generally you are on point Zap, however in this instance I ordered goods this time ,that apparently were in stock on your website but not physically in stock. I received and emailed confirmation of the order but received no shipping email in the coming three days. I then phoned in to find out what was happening and was advised that the Versace trainers were not in stock and that someone should have contacted me to advise. On this occasion your customer service was poor l, as you should have let me know once you’d received my order. Respectfully I recommend you only display live stock levels in future as to not cause disappointment to your clients, or be more on point informing your clients if your choose keep the status quo. Thanks”

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Posted 1 year ago

“I'm a repeat customer, I would usually give a 5 star rating! However this time I bought a Fendi denim jacket as a gift to give someone, from my experience it should have come with the usual Fendi packing or Findi bag. However it come in a Fendi plastic bag which was not the actual bag as it had a different discription to the actual product. Disappointed this time.”

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Posted 1 year ago

“limited shipping and tracking information available item has not arrived on date no updated information no consideration for customer inconvenience and time”

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Posted 1 year ago

“ZAP Clothing is a great place to order designer items from. The only downside to their return process is that it is not free. Other than that, they are great. I had to pay for return shipping which wasnt the best.”

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Posted 1 year ago

“Made me pay for shipping after i already purchased my items”

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Posted 1 year ago

“Old website was buggy. New website has better interface but still sluggish. Used to have better deals than they do these days. I still shop there tho”

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Posted 1 year ago

“I have bought with you before to Colombia, but a long time ago your page was bad because it says that they ship to the whole world and the shipment to my country does not now say the price.”

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Posted 1 year ago

“My original order had free shipping but I was asked to pay extra separately through Paypal”

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Posted 1 year ago

“The goods arrived in good time. Unfortunately the jumper was to big. To return it I have to pay. This is the first shop that I brought a high end designer clothes off where I have to pay to return.”

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Posted 2 years ago

“Ordered a few items from this store online and from the store and never had a problem until my item went missing through there courier and they refused to refund even though they know the deliver company have tole them that they have lost the parcel which is a terrible way to operate on such high value items”

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Posted 2 years ago

“Placed an order there was a option for a Saturday delivery £25 it’s Wednesday today still not had my delivery? What’s the £25 for then ? Surely I deserve a refund ?”

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Posted 2 years ago

“I wish they would do more status follow ups but I do love their sales”

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Posted 2 years ago

“The delivery and the clothing was very good but was given a 10% discount code for signing up but the code did not work On the expensive product we ordered so disappointed”

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Posted 2 years ago

“👍🏻🐵 😁😉😙😚☺️😙😗😉😍😉☺️😗😑😗☺️😗☺️☺️😗☺️😗☺️☺️😗☺️😗”

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Posted 2 years ago

“Not ordered anything”

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Posted 2 years ago

“The order came very quick and was in perfect condition. The packaging was for another piece of clothing that made it seem a little unprofessional. It would of been better just to wrap it in paper. Return process a little long winded in my opinion”

Helpful Report

Posted 2 years ago

ZAP CLOTHING is rated 4.4 based on 1,962 reviews