ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.40

4.4 Rating 2,321 Reviews

85 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 4th December 2025

Richard Huckabee

ZAP CLOTHING 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service. Ordered a jacket online. Jacket not in stock. I had to make 3 telephone calls to establish this. Paypal account credited 5 days later”

Helpful Report

Posted 6 years ago

“Got sent the wrong size and i still had to pay for the postage to return it then never got a response to my emails”

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Posted 6 years ago

“I didn’t order from you?”

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Posted 6 years ago

“I received the Gucci sneakers I ordered without the standard Gucci dust bags. After I request those to be sent to me I was basically told with rude messaging that the dust bags were shipped (obviously they were not as I did not receive any) and if I wanted some I should go to a Gucci store to ask for some. Basically, ZAP is not providing the bags. Incredibly disappointing experience for a high value item purchase. Terrible customer service with no resolution to the problem”

Helpful Report

Posted 6 years ago

“You canceled my order without explanation”

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Posted 6 years ago

Hi Pham, You placed your order on the 25th May 10:28 am, We emailed you back on the 25th May at 12:59 am explaining why this item could not be sent to yourself. We also refunded you straight away. We acted fast to correct our system error. We apologise for any inconvenience caused. Best Regards ZAP

Posted 6 years ago

“Everytime I order from zapclothing it gets cancelled. Won't do it again”

Helpful Report

Posted 6 years ago

Hi Travis, You Ordered from us twice, both times you failed our Secuirty checks with address failure. You Used 3 different addresses on 2 orders witch didn’t link to your card. This is why you failed our Secuirty checks. We are selling high value items we can not proceeded with orders unless you pass out security checks. We would advice you to replace the order and have the items sent to the same billing and shipping address. Your order will then pass our security checks. If you need further assistance please feel free to contact us Regards Zap

Posted 6 years ago

“horrible”

Helpful Report

Posted 6 years ago

“Do not purchase from Zap Clothing! They provide zero customer support and will not stand-by or honor shipment of their merchandise. I recently purchased a wallet from them and everything seemed to go smoothly at first -- within a day I received an email saying the item was shipped. I was impressed at how quickly the package progressed (I had the item shipped to the U.S.), but when the tracking showed the item as delivered I found nothing at the front door. I reached out to Zap Clothing and they did not respond to a single email. I also reached out to the shipping company, Interparcel, and they at least responded but said they couldn't find any more information on the lost package. This whole experience is very upsetting, not just because of the +$200 that I paid for non-delivered merchandise, but also because Zap has completely ignored all my attempts to communicate with them.”

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Posted 7 years ago

“Where the f is my refund?”

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Posted 7 years ago

“I ordered a item two weeks ago, but it is still being in logistics warehouse in UK. I emailed to zap clothing for this problem several times, but they don't reply and do not deal with this problem. I have no choice but to wait for the delivery.”

Helpful Report

Posted 7 years ago

“Customer service is awful snobby and rude arrived 10 minutes before closing and was told there shut and they had been told to shut 10 mins early today , quick bs lie even when I was trying to purchase to moncler puffa coats will not use again”

Helpful Report

Posted 7 years ago

“I never got my item I explained what has happened and I’ve sent emails I’ve got a reply and not telling me what to do and also now ignoring me I will be taking further actions”

Helpful Report

Posted 7 years ago

“Hello I did you purchase a few days ago and was enough for me to realize that I didn't buy more Start that no service and no answer to problems or questions just no one to talk to I sent you a few emails about the wrong order I was obliged on not matching the price listed on the website”

Helpful Report

Posted 7 years ago

“Unfortunately I ordered some trainers, the order was processed and I then received an email explaining that the product was out of stock. I contacted zap via phone call and was told the website was having some difficulties.”

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Posted 7 years ago

“Never met more pretentious staff in my life. It was my first visit and it will be my last. They appear to have a very good selection of clothing, but I'd rather go the extra few miles and take my service to a shop that would appreciate it.”

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Posted 7 years ago

“I wouldn’t order again.. the top is faulty I emailed and you never got back to me! (Dsquared top cracking print)”

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Posted 7 years ago

“I purchased a shoe you advertised on your website you debited my credit card for the amount and advised me my order has been processed a day later you sent me an email advising me the product is no longer available I am very disappointed bearing in mind this was my first purchase from you I felt let down my expectations was not met by your company”

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Posted 7 years ago

“i havent received any confirmation mail for my items and i dont know where they are”

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Posted 7 years ago

“Didn’t have what they said in stock would not use ever waste of time joke”

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Posted 7 years ago

“Payed extra for next day delivery and never came for 4 days. Requested for money back and no reply. Not happy.”

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Posted 7 years ago

ZAP CLOTHING is rated 4.4 based on 2,321 reviews