Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,807 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 22nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and great customer relations after the delivery. Make sure you do not confuse the excellent jumpking.eu (based in Ipswich) with the not-so-excellent (aka terrible!) jumpking.co.uk (based in Stowmarket).”

Helpful Report

Posted 1 year ago

“I ordered the wrong replacement parts for our trampoline, so I rang and spoke to Harriet. She was amazing, sorted out a return on a day that was convenient, helped me find the parts that I needed and then sent an email with links to them so I could order easily. She even included a photograph of what part of the trampoline should look like so that I could be sure they were the right ones. The sort of customer service that you just don’t get in a lot of places anymore.”

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Posted 1 year ago

“Excellent product. Arrived when stated. Fitted perfectly and is well used already. No complaints from children. Would buy again, but not for many years yet.”

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Posted 1 year ago

“Arrived very quickly after the order was accepted. Not yet opened.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Robust well made product with user safety in mind. Our kids and grandkids love it, and it looks good too.”

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Posted 1 year ago

“merci pour l’envoi. délais globalement respectés. le produit a été monté ce jour et je dois dire qu’il semble être de qualité! on verra avec le temps mais ça a l’air d’être du solide. seul bémol: la difficulté à joindre la société.”

Helpful Report

Posted 1 year ago

“All started well enough, my enquiry regarding the size of clamps being answered with a very detailed and helpful email containing requested dimensions. Opted for the large clamps and waited, hoping that my delivery would arrive in time for Saturday. I should add the estimate indicated it would. I believe it was late Thursday that the delivery tracking still showed not dispatched. I called to check the order, eventually getting through. I was advised along the lines of “yeah it hasn’t been processed yet because of a warehouse photoshoot”. Fair enough, the lady then advised she would message them to make sure it went out Friday. Now here is the weird bit, she said to me “one set of large clamps” to which I clarified very clearly that my order was in fact for two sets of clamps. With that agreed I thanked the lady and it was left there. Fast forward to Saturday, surprise surprise one set of clamps arrived. I wondered if there was a link to only the one set arriving and the lady on the phone….I will never know. Bit miffed, I then had to wait until Monday to call in. Spoke to somebody different who despite not being very apologetic did agree and deliver on getting some more sent out straight away. To rub salt into the wound the second set that arrived were , despite being the same size, were slightly different, better quality clamps. In fact, I wish I had received two sets like this. So in summary, not a terrible experience but I wouldn’t say it was good either. It would certainly make me think twice before ordering from Jumpking again.”

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Posted 2 years ago

“Replacement poles in a day; fantastic”

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Posted 2 years ago

“Product seems perfectly fine but not yet fitted. Delivered in 3 days as promised. Got text to say when arriving. Satisfied with service.”

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Posted 2 years ago

“I cannot praise Jumpking enough. I made an error in my order. I rang and spoke to very helpful lady, who quickly resolved my error and replacement poles were received the next day. I will definitely use them again. Thank you so much.”

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Posted 2 years ago

“Easy to order and arrived quickly”

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Posted 2 years ago

“Easy to order on the website.”

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Posted 2 years ago

“My daughter lives on the trampoline, so we occasionally have to get spare parts which has been an easy task.”

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Posted 2 years ago

“We were very excited to get the trampoline, but then quite disappointed that there were two springs missing so we than had to go through the hassle of getting them to make the trampoline safe.”

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Posted 2 years ago

“C'est le second trampoline que nous achetons chez Jumpking. Le premier a servi une dizaine d'années pour une location saisonnière, le second pour notre petit-fils lorsqu'il vient en vacances. C'est du matériel solide et nous le recommandons”

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Posted 2 years ago

“Customer service was excellent to deal with when we had a customs delay ( nothing to do with Jump King). A really sturdy and well made trampoline. The kids are delighted with it!”

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Posted 2 years ago

“Ordered a spring which was delivered promptly”

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Posted 2 years ago

“Fast shipping, good purchase”

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Posted 2 years ago

“Great service - quick delivery. Was here within 2 days of ordering”

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Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,807 reviews