Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The YAY interface changes from time to time, and in the main there are clear efforts to simplify what can be some complex configurations. I hadn't used the interface in a while and it had changed, so I called for some help. The service was great, not only in making it work, but also taking time to explain what was being done and how the interface now worked. Great. It's noticeable, unlike many other telecoms companies, how YAY have organised themselves with the customer in mind. No long holds; they demonstrate the correct use of their platform, and the call quality is always exceptional. It is what should be expected of a telecoms company, but personal experience from giants such as BT and Virgin make YAY stand out a mile.”

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Posted 4 years ago

“I am a new customer to yay.com and am relatively new to VoiP technology in general. The fantastic customer service team at yay.com got me set up in no time and were so patient dealing with my neverending questions. It is a great company to deal with and I have been very impressed with the service I have received. I will definitely recommend to others!”

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Posted 4 years ago

“Fantastic customer service, friendly, efficient and polite”

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Posted 4 years ago

“Every time I have any problems and need to call up YAY answer the phones really quickly, are really friendly and solve the problem. Today Miguel was especially helpful but everyone I have spoken with at YAY has been great :) I can't recommend them highly enough”

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Posted 4 years ago

“This is a review for Yay's excellent pre sales support. From the moment I made an enquiry I have been very well looked after first by Raul and then Jez. Jez especially spent a couple of hours on the phone painstakingly setting up the call routing to my rather exacting standards. Their enterprise level exchange can pretty much do anything you could need it to. I was so impressed I signed up immediately and we are now in the process of transferring my numbers over to the system. I will come back and update this review once I have had a chance to use the system live for a while.”

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Posted 4 years ago

“Very helpful I would recommend to all”

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Posted 4 years ago

“Fantastic support”

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Posted 4 years ago

“In my extensive experience, telecoms companies give very poor service - they're hard to get through to, and rarely do what they're asked to do right first time, leading to lots of time on the phone and frustration getting it rectified. Yay.com are different, wonderfully different. I signed up with them for all my business phones years ago - and they've served us brilliantly ever since. So now I've signed up with them at home. They gave me the same great service even though they're clearly specialising in business systems. They're helpful, friendly, professional, knowledgeable. And they handled my queries quickly and successfully. I highly recommend them.”

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Posted 4 years ago

“Matt was extremely helpful and rectified my issues quickly and efficiently. Thank you for your help Matt :)”

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Posted 4 years ago

“Excellent service. Although it is sometimes difficult to explain the issue, Matt was very patient and understood completely the question. He was very kind, friendly and helpful.”

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Posted 4 years ago

“A+ 1st class service”

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Posted 4 years ago

“great service, support and easy to use the system, customer service and tech support on point and fast to respond. just what you need in this fast-paced world.”

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Posted 4 years ago

“Great company. The very few issues I have had with them have been easily resolved with a quick call to them over the phone.”

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Posted 4 years ago

“Support team is very quick to answer your call and always someone willing to help and have so much knowledge of their product. Excellent customer service!”

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Posted 4 years ago

“They are always willing to listen, to guide and to offer help whatever that help may consist of. I gain great confidence from them and each of the people I have dealt with has a deal of knowledge. Thank you all, thank you Meg.”

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Posted 4 years ago

“Konnor helped me a lot and I’m looking forward to using their service more!”

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Posted 4 years ago

“I know nothing about computers networking I searched around for someone to help me as networking people like to hack I needed someone trustworthy and reliable as I knew nothing about this area I got talking to NetXl a gentleman called Mr Konnor I cannot praise him enough because I was at wits end of worry and frustration basically absolutelyi Was helpless by now I can only highly recommend 100% confidence that my data is all secure 100% helpfulness 100% courteous to me I would recommend to use them and I will be going back to use them Worth every penny Thank You Ever So Much Mark Burton From Hesham”

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Posted 4 years ago

“A truly excellent phone system that has revolutionised how we communicate and handle our customers calls. Crystal clear too.”

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Posted 4 years ago

“Really high quality technical support - solved my problem in minutes.”

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Posted 4 years ago

“To the point.”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,042 reviews