The YAY interface changes from time to time, and in the main there are clear efforts to simplify what can be some complex configurations. I hadn't used the interface in a while and it had changed, so I called for some help. The service was great, not only in making it work, but also taking time to explain what was being done and how the interface now worked. Great. It's noticeable, unlike many other telecoms companies, how YAY have organised themselves with the customer in mind. No long holds; they demonstrate the correct use of their platform, and the call quality is always exceptional. It is what should be expected of a telecoms company, but personal experience from giants such as BT and Virgin make YAY stand out a mile.