Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,015 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,015 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Yay.com app and website is quite confusing to use. It would be easier to be able to purchase numbers directly via the app, but this doesn’t seem to be available. However customer service was helpful in explaining.”

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Posted 10 months ago

“Customer support is nice and reactive. 1 star is missing just because of weird tech issues on the backend. But hey, I remember - in the middle of the 2000s I worked for a VoIP company... had to do everything from PBX to Provisioning to Billing - all the SIP trunks and all that... it's like a whack-a-mole game with all kinds of problems. Keep up the good work! :)”

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Posted 1 year ago

“Got my phone working again.”

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Posted 1 year ago

“Absolutely amazing with helping me, I have very little experience with transferring domains and really appreciated the patience time and effort in detail. In helping my navigate through the systems. The calls were not rushed, and they took time to make sure I understood all the information given. Happy customer so far.”

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Posted 1 year ago

“very helpful and understanding”

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Posted 2 years ago

“Customer service is amazing, been very helpful with setting up the App.”

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Posted 2 years ago

“helpful and polite”

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Posted 2 years ago

“I really like the layout, design, colours, prices and features of yay. After the trial service I was keen to set up an account and use it for good. The reason why I gave 4/5 is because there were some instances where the app on my phone wouldn't work. If I wanted to make a call, it wouldn't dial through. Usually the next day, I can make calls without issues. Hopefully this is just a temporary blip. Nevertheless, I am a happy customer!”

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Posted 2 years ago

“Very informative with what was needed”

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Posted 3 years ago

“I spoke to Konnor and he was pleasant, precise and prompt. He listened to my question, established what I needed and got it done! Exactly the type of interaction I wanted and the result I needed.”

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Posted 3 years ago

“Really good customer support. I had a problem accessing the app on my phone and a member of the support team was very patient and helped me resolve the problem. Turns out it was user error!”

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Posted 3 years ago

“Great communication, my account was set up fast and Miguel was very helpful taking me through the whole process.”

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Posted 3 years ago

“Great l, fast service and a fantastic price.”

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Posted 3 years ago

“Really good, friendly, helpful customer service set me up in no time, and all for a great price!”

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Posted 3 years ago

“I have enjoyed working with Yay.com as a customer. The only reason I haven’t given a five is because of difficulties with porting over the number. It may have been the thoughts of the other companies involved, but I ended up paying quite a lot with my new broadband provider who isn’t yay.com.”

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Posted 4 years ago

Hello Ingrid, Thank you so much for your review & we're always happy to help you! Unfortunately, inbound porting is led by your previous provider & we are at their mercy :( After they had given you incorrect information we re-submitted for you (at our own cost) as we appreciate how difficult your old provider made it for you! We're so proud of our porting team who always go the extra mile & finally got your number released to us. We're always here to assist whenever you need us & thank you once again for your kind words. Best Wishes, Daisy

Posted 4 years ago

“Although I haven't spent too much time on the app just yet, i must still thank Victoria in Customer Services who was very patient and a pleasure to speak with whilst getting set up. A credit to the team at Yay”

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Posted 4 years ago

“One of the most important things a company can provide is good customer service - because that's when you need them most. Yay has helped me recently in a number of ways, from helping my tidy up my plan to make sure I'm using the right one for me and helping troubleshoot some user issues. I was very impressed with how Yay helped me, not only were they quick to respond both by email and phone, but very clear and patient in what can be done. Yay is a great choice for us, because our team likes to make and answer calls in different ways, and Yay allows us to use desk phones, a web app, a desktop app or even on mobile. The product will get better with time (hence the 4 stars, it's not yet perfect), but the way they interact with their customers is really encouraging and is why I'm really happy using them”

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Posted 4 years ago

Hi Josh, Thank you for your kind review! It's always a pleasure to make sure you're on the best plan and is nice to hear that you've really enjoyed the service so far! If there was anything particular you feel we could improve to get that 5-star rating, please email me personally at konnor.munt@yay.com. Konnor

Posted 4 years ago

Hi Josh, Thanks so much for your review! While we are super pleased you have had a goood experience with us, we'd love to know what we need to do to make that review a 5 star? Please drop me an email on jez.pickering@yay.com - all feedback is welcome! :)

Posted 4 years ago

“Konnor was very good and the service is good. Konnor is friendly and quick in helping you with simple instructions to follow. Thank you”

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Posted 4 years ago

“The phone lines were busy but I emailed and they called back within a few minutes. Wonderful service once speaking to someone, solved the problem and extremely friendly and helpful.”

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Posted 4 years ago

“Original Review (1 Star rating): Faulty phone from them and when I asked for a replacement/repair they tried to avoid their legal responsibilities and tried to palm me off with the Manufacturer, despite my contract being with them (as the seller)... Not a good first impression; As with all companies the real test is the customer support (when things go wrong) and how well they look after you! Updated Review: After another call to Jez at Yay.com, he understood Yay.com's responsibilities and arranged to return the faulty phone to the manufacturer (via Yay.com) for repair/replacement (at no cost to me). Two weeks later I have a new phone and I'm back up and running, now that is what I expected at first, so my revised rating is 4 stars... Thank you Jez! I may be back for other hardware or services in the near future.”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,015 reviews