Yay.com Reviews

4.97 Rating 1,543 Reviews
100 %
of reviewers recommend Yay.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.86 out of 5
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Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre

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I received a product that had already opened, the seal was broken and there was a piece of rubbish in the box. Product was fine and worked ok but felt like I received a second hand product and paid full price for it.

Called as soon as goods arrived was offered a call back, no return call was made , still waiting.
Posted 4 years ago
Hello Alistair. We're very sorry to hear this. We ship a little over 5000 products a weeks & this is the only negative comment we've ever had, so we're all very disappointed. Meg tried to contact you on the 2 numbers we have for you following your call to Laurence, but there was no answer on both lines. The documents within the box are part of the standard literature and whilst I know you commented to Laurence these were rubbish, I'm afraid thats what the product comes with. We'd really like to resolve this with you, so if you would be able to return our calls or let us know when would be a good time, we can reach out to you again. We hope to be able to speak to you very soon. Kind Regards, Daisy
Posted 4 years ago
Although the Yay team were always very accessible we ending up purchasing phones far too advanced for what we needed. It was only upon delivery when we couldn't get the phones to work that we were asked whether we hold VoIP accounts with Yay and we said that we did not, revealing we had bought the completely incorrect type of phone.

It would have been better that during the calls we had with the team prior to making our purchase this had been clarified. We have now had to organise the return of the phones and pay over £12 in postage which is unacceptable.
Posted 4 years ago
Thank you so much for your purchase. Unfortunately we only retail VoIP phones so we were unable to exchange your order for an analogue phone. We do hope to welcome you as a VoIP customer in the future though!
Posted 4 years ago
Yay.com is rated 4.97 based on 1,543 reviews