Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Any time you call you get a quick friendly answer ... the sort of support all companies should be aiming for.”

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Posted 4 years ago

“When you are new toVoIP it's a steep learning curve and once again Raffi helped me get further up the curve. Still learning and still know who to call even with dumb questions!”

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Posted 4 years ago

“Connor never fails to sort issues within a matter of minutes. Great asset to your team. Thanks so much Connor for all your help.”

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Posted 4 years ago

“Been working with Yay.com for 5 years now. Great service, customer service and attitude. They want to help which makes me want to stay with the. I recommend them highly!”

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Posted 4 years ago

“Having lost our home tel.no.when line of sight broadband was connected and then had no communication with the provider to set up a new house phone, I contacted YAY for help. Despite having to send emails and make quite a few telephone calls I was treated with an exemplary and cheerful service. Everything now works including the clock which needed several changes!!!!! A joy to do business with you! The units arrives from NetXL within 24hours of ordering and were easy to set up before registering the phone with YAY. PK”

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Posted 4 years ago

“Matt was efficient and speedy, while also being patient and expressing interest in my concerns. Keep this guy around and let him know his customers were EXTREMELY happy with his response, what a guy!”

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Posted 4 years ago

“I am a new business and have just started using 'YAY,' they have been incredible!! Raul has rang me each week to make sure everything is working correctly and if I need any additional support. The phone system is great that I am using and have no problems what so ever!! Excellent customer service & I would highly recommend!! Raul - thanks for all your time, effort & support.”

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Posted 4 years ago

“Had just finished setting up when I got a call from customer service who helped me complete all the steps I wasn't sure on. very clear and helpful thanks migel!”

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Posted 4 years ago

“Amazing service, great support and easy to use...”

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Posted 4 years ago

“Very good Customer support”

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Posted 4 years ago

“Great communication, my account was set up fast and Miguel was very helpful taking me through the whole process.”

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Posted 4 years ago

“Fab! I’ve had a virtual landline before but Yay knocks spots off my previous experience. Just brilliant.”

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Posted 4 years ago

“I setup the domain myself since I know how it all works but I was amazed that I got an email and a call to see if I needed any help. I’ve never had that kind of customer service before. The customer service seemed very welcoming that if I did have any questions I would definitely ask. Shoutout Miguel for making the best customer service experience I’ve ever had”

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Posted 4 years ago

“Fast becoming a massive fan! Started with a new number for a new venture. Worked great, simple interface and all the features I needed. Moved my existing business line to them. Easy and cheaper than I expected. Bought a phone from them - one click setup. About to move my domestic number. End result is that I have improved services (including "wish every company was like this" customer service) for a massively reduced price. Yay indeed!”

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Posted 4 years ago

“Always helpful. Quick to respond and resolve issues. Highly recommend.”

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Posted 4 years ago

“Great customer service. Konnor was really patient and helpful talking me through account changes and my million questions. Lovely to experience a company with real human beings at the end of the phone. My call was answered immediately and the changes processed in a few minutes.”

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Posted 4 years ago

“Amazing and easy to use, helped me and made sure I was happy with their services.”

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Posted 4 years ago

“Very Good service, helpful customer service, I strongly recommend.”

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Posted 4 years ago

“Excellent service from Yay”

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Posted 4 years ago

“Great customer service The team at Yay.com are the best - courteous, professional and always helpful. I wouldn't hesitate to recommend to anyone looking for a VOIP provider.”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,037 reviews